Sales Operations Specialist

NURA; Irvine (CA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

NURA USA is seeking a Sales Operations Specialist to keep commercial priorities visible and advancing. Based in Irvine, CA, this full-time role can be on-site or hybrid, supporting the sales team with CRM data, activity tracking, and reporting.

You will surface risks early and coordinate with New Product Development, R&D, Customer Service, Operations, Quality, and external partners. Ideal candidates bring 2–5 years in sales operations or related roles, strong Excel/Sheets skills, and excellent

Qualifications

• Execution discipline: Turns discussions into clear owners, due dates, milestones, and follow-up.
• Professional persistence: Follows up multiple times, asks for clarity, keeps work moving without hurting relationships.
• Structured thinking: Organizes complex account portfolios, separates signal from noise, identifies next actions.
• Escalation judgment: Knows when to coordinate further vs. escalate to management.
• Stakeholder coordination: Works with commercial, technical, service, supply-chain, and quality teams, plus external partners.
• Data fluency: Proficient in Excel/Google Sheets; maintains trackers, dashboards, and CRM data.
• Language: Professional English required; Mandarin helpful for internal coordination.

Responsibilities

• Maintain the account portfolio view with current tiers and coverage; capture evidence for changes and route for approval.
• Monitor commitments and milestones; assign owners, due dates, and next steps with measurable milestones.
• Follow up with account owners for updates and drive timely actions without taking ownership from sellers.
• Coordinate updates from New Product Development, R&D, Customer Service, Operations, Quality, and external partners.
• Flag delays, missing information, conflicting priorities, or capacity concerns; escalate with impact and options.
• Prepare concise leadership reports on portfolio health, progress, overdue actions, and upcoming milestones.
• Improve operating discipline by standardizing trackers, inputs, and status reporting.

Skills

Execution discipline

Professional persistence

Structured thinking

Escalation judgment

Stakeholder coordination

Data fluency

Communication skills

Tools

CRM platforms

Google Sheets

Job description

Company Description

NURA USA is a global ingredient supplier, distributor, and formulation partner serving the dietary supplement, food, beverage, and sports nutrition industries. The company provides science-backed ingredients including proteins, sweeteners, fibers, superfoods, probiotics, postbiotics, botanicals, and specialty nutraceuticals. NURA’s team supports product development across key health categories such as men’s and women’s health, healthy aging, gut health, metabolic health, and sports nutrition. From ingredient sourcing and formulation support to regulatory guidance and commercialization, NURA helps brands bring innovative, market-ready products to life. The company is committed to collaboration, scientific rigor, and long-term partnerships with its clients.

NURA USA is seeking a highly organized Sales Operations Specialist to keep commercial priorities visible, current, and moving forward. This person will monitor progress across the sales team, maintain account tiers and portfolio records, follow up on agreed actions, coordinate project updates with internal teams and strategic partners, and surface risks early so leadership can make timely decisions.

Role Description

The Sales Operations Specialist is a full-time, on-site or hybrid role based in Irvine, CA. This role is responsible for supporting the sales team with operational processes, including managing CRM data, tracking sales activities, preparing reports and dashboards, and maintaining accurate customer engagement progress information. Key Responsibilities include:

Maintain the account portfolio view: Keep account tiers and the broader customer portfolio current. Capture the evidence behind proposed classification changes and route recommendations to leadership for approval.

Monitor commitments and milestones: Translate sales meetings and account reviews into owners, due dates, next steps, and measurable milestones. Track progress through completion rather than stopping at status collection.

Follow up with the sales team: Prompt account owners for updates, challenge incomplete information, and make overdue or stalled actions visible. Maintain a consistent rhythm without taking ownership away from the salesperson.

Coordinate internal teams and strategic partners: Gather updates from New Product Development, Research & Development, Customer Service, Operations, Quality, and relevant external partners. Connect dependencies, clarify handoffs, and nudge owners when work is at risk.

Flag risks and decision needs early: Identify delays, missing information, conflicting priorities, capacity concerns, or weak customer momentum. Escalate with a concise statement of the issue, its impact, the options, and the decision required.

Prepare leadership reporting: Provide a brief, decision-ready view of portfolio health, project progress, overdue actions, upcoming milestones, and resource pressure points. Distinguish facts from assumptions and recommendations.

Improve operating discipline: Standardize trackers, meeting inputs, definitions, and status reporting. Reduce duplicate requests and unnecessary activity while preserving the information leadership needs.

Qualifications

Execution discipline: Consistently turns discussions into clear owners, due dates, milestones, and documented follow-up.

Professional persistence: Comfortably follows up multiple times, asks for clarity, and keeps work moving without damaging relationships.

Structured thinking: Can organize a complex account portfolio, distinguish signal from noise, and identify the next useful action.

Escalation judgment: Knows when to continue coordinating and when an issue requires management attention.

Stakeholder coordination: Works effectively with commercial, technical, service, supply-chain, and quality teams, as well as external strategic partners.

Data fluency: Strong working ability in Excel or Google Sheets; comfortable maintaining trackers, dashboards, and Customer Relationship Management (CRM) data.

Communication skills: Produces concise, accurate English meeting notes, follow-up messages, and leadership summaries. Focused on communication efficiency that can drive alignment, motivation, and impcat

Experience: Approximately 2–5 years in sales operations, commercial coordination, project coordination, account support, or a related execution role.

Industry exposure: Experience in food, beverage, dietary supplement ingredients, manufacturing, distribution, or another business-to-business environment is helpful.

Systems: Experience with modern CRM platforms, cloud based spreadsheets, project trackers, and shared reporting tools / dashboard is preferred.

Language: Professional English is required; Mandarin Chinese is helpful for internal coordination.