Sales Operations Specialist

Avenue5 Residential, LLC; Seattle (WA); On-site; USD 52,000 - 68,000; Full time

Job summary

Hirebridge LLC is seeking a Sales Operations Specialist to support leasing operations and ensure accurate documentation, resident files, reporting, and records. The role collaborates with the Leasing Consultant and property management team to drive occupancy goals and resident satisfaction while maintaining compliance with laws.

Responsibilities include lease documentation, file management, reporting, and confidentiality, with travel up to 35% and a scheduling requirement for regular hours,

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 2–3 years of experience in property management.
• Prior experience with Yardi Voyager or similar software.

Responsibilities

• Manage administrative functions throughout the leasing lifecycle.
• Prepare lease agreements, addenda, renewals, notices, and other leasing documents.
• Process completed lease files for accuracy and compliance.
• Maintain confidential resident files.
• Process renewal documentation.
• Maintain accurate records in Yardi or similar software.
• Coordinate move-in and move-out administration.
• Prepare move-in packets.
• Monitor leasing documentation for compliance.
• Complete weekly and monthly leasing reports.
• Process resident correspondence.
• Answer incoming telephone calls.
• Provide clerical support including filing, scanning, data entry, and invoice processing.
• Process resident work order requests.
• Maintain compliance records.
• Assist with audits.
• Coordinate electronic signatures.
• Maintain document retention standards.
• Support resident retention through renewal administration.
• Maintain confidentiality.

Skills

Organizational skills

Communication skills

Customer service

Data entry

Microsoft Office

Confidentiality

Independent work

Team collaboration

Office equipment

Education

High school diploma or equivalent

Associate degree preferred

Tools

Yardi Voyager

Property management software

Job description

Summary of Responsibilities:

The Sales Operations Specialist is responsible for managing the administrative and operational functions that support the leasing process. This position ensures leasing documentation, resident files, reporting, and property records are maintained accurately and timely while supporting the Leasing Consultant and property management team. The Sales Operations Specialist plays a critical role in creating efficient leasing operations that contribute to occupancy goals, resident satisfaction, and regulatory compliance.

Primary Responsibilities and Objectives:

• Support the leasing team by managing administrative functions throughout the leasing lifecycle.
• Prepare lease agreements, addenda, renewals, notices, and other leasing documentation.
• Process completed lease files for accuracy and compliance.
• Maintain confidential resident files.
• Process renewal documentation.
• Maintain accurate records in Yardi or similar software.
• Coordinate move-in and move-out administration.
• Prepare move-in packets.
• Monitor leasing documentation for compliance.
• Complete weekly and monthly leasing reports.
• Process resident correspondence.
• Answer incoming telephone calls.
• Provide clerical support including filing, scanning, data entry, and invoice processing.
• Process resident work order requests.
• Maintain compliance records.
• Assist with audits.
• Coordinate electronic signatures.
• Maintain document retention standards.
• Support resident retention through renewal administration.
• Maintain confidentiality.
• Comply with company policies and applicable laws.
• Perform other duties as assigned.

Education and Experience:

• High school diploma or equivalent required
• Associate degree preferred
• Previous multifamily experience preferred
• Two to three years of experience in property management is required
• Prior experience in Yardi Voyager and another equivalent system is preferred

Skills and Requirements:

• Strong organizational skills and attention to detail.
• Excellent written and verbal communication.
• Ability to manage multiple priorities.
• Strong customer service skills.
• Proficiency in Microsoft Office.
• Ability to maintain confidentiality.
• Strong data entry skills.
• Ability to work independently and collaboratively.
• Ability to operate standard office equipment.
• Knowledge of Fair Housing preferred.

Scheduling:

• Required to maintain a regular schedule, which may include working outside business hours, weekends, and non-traditional holidays
• Ability to travel (35%)

Environment:

• Exposure to an environment typically found in an office building

Physical Requirements:

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform essential functions. These functions include, but are not limited to:

• Ability to lift, push, and pull up to 25 pounds
• Hearing and visual ability to observe and detect signs of emergency required
• Ability to remain stationary, move around, reach, and position oneself as needed for extended periods
• Ability to communicate and express or exchange ideas with others, as well as those activities in which they must convey detailed or important instructions to other works accurately, loudly, or quickly
• Ability to perceive the nature of sounds at normal speaking levels, including the ability to receive detailed information through oral communication, and to make the discriminations in sound
• Visual requirements including color, depth perception, and field vision
• Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct
• Ability to tolerate stressful situations
• Ability to work under minimal to moderate supervision

This job description is not an all-inclusive list of functions and tasks. Over the length of employment, these functions and tasks may change.

Diversity:

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.