Leasing Agent

Cruz Management Company Inc; Boston (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Cruz Management Company Inc. is seeking a Leasing Agent to be the first point of contact for prospective and current residents, handling tours, applications, and move-ins. You will support daily office operations and assist with documentation and communications related to HUD/LIHTC programs.

The role emphasizes customer service, attention to detail, and the ability to learn Yardi software while coordinating with the Property Manager and maintenance team to ensure smooth tenant experiences.

Qualifications

• High School diploma or GED or Associate's degree preferred.
• Excellent customer service and interpersonal skills; previous customer service, administrative, retail, hospitality, reception, or sales experience preferred.
• Excellent organizational skills and attention to detail.
• Outstanding verbal and written communication skills.
• Ability to learn Yardi software and basic computer proficiency (Word, Excel, Outlook).
• Ability to handle stress and work in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for prospective residents, visitors, and current residents.
• Answer calls, emails, and walk-in inquiries professionally and courteously.
• Conduct apartment and community tours for prospective residents.
• Explain leasing processes and affordable housing eligibility requirements.
• Assist with rental applications and required documentation.
• Process applications and forward files for review by Property Manager or Occupancy Specialist.
• Prepare lease documents, move-in packets, and resident correspondence.

Skills

Customer service

Interpersonal skills

Organizational skills

Verbal & written communication

Attention to detail

Microsoft Word

Microsoft Excel

Outlook

Multitasking

HUD/LIHTC knowledge

Education

High School diploma or GED

Associate's degree preferred

Tools

Yardi software

Job description

Description

SUMMARY OF FUNCTION:

Leasing Agent serves as the first point of contact for prospective and current residents in supporting the day-to-day operations of the property. In this role, you will perform day-to-day administrative duties and activities related to apartment rentals, move-ins, recertifications and inspections of the property; while learning the fundamentals of HUD, LIHTC, and other affordable housing programs.

Requirements

Essential Functions

Leasing & Property Operation

• Serve as the first point of contact for prospective residents, visitors, and current residents.
• Answer telephone calls, emails, and walk-in inquiries professionally and courteously.
• Conduct apartment and community tours for prospective residents.
• Explain community amenities, rental qualifications, leasing procedures, and general affordable housing eligibility requirements.
• Assist prospective residents with completing rental applications and required documentation.
• Process rental applications and forward completed files to the Property Manager or Occupancy Specialist for review.
• Prepare lease documents, move-in packets, and resident correspondence.
• Coordinate move-in appointments and welcome new residents.
• Follow up with prospective applicants to maintain leasing activity and occupancy goals.
• Assist the Property Manager in all aspects of the daily activities of the property.
• Support the Property Manager with daily office operations.
• Coordinate with the maintenance team regarding apartment readiness for move-ins.
• Assist in conducting move-in and move-out inspections as directed.
• Obtain required documents from applicants and residents for certification or recertification files.
• Assist with assembling resident files for review by the Occupancy Specialist or Property Manager.
• Ensure resident files are organized and complete.
• Learn and follow company policies regarding HUD, LIHTC, and other affordable housing programs.
• Attend required training to develop knowledge of affordable housing regulations.

Administrative Team Support

• Maintain organized resident and applicant files, both electronic and paper.
• Enter applicant and resident information accurately into Yardi.
• Receive, log, and distribute incoming mail and deliveries.
• Assist with data entry, filing, scanning, copying, and document management.
• Prepare notices, letters, and routine correspondence as directed.
• Process rental payments and issue receipts in accordance with company procedures when assigned.
• Assist with preparing monthly occupancy and leasing reports.
• Work collaboratively with the Property Manager, Occupancy Specialist, Maintenance team, and Corporate Office.
• Maintain confidentiality of resident and applicant information.
• Perform other duties as assigned.

Knowledge, Skills & Certification Requirements

• High School diploma or GED or Associate's degree preferred
• Excellent customer service and interpersonal skills; (previous customer service, administrative, retail, hospitality, reception, or sales experience preferred.)
• Excellent organizational skills and attention to detail
• Outstanding verbal and written communication skills
• Ability to maintain confidentiality and handle sensitive information professionally.
• Experience with computer proficiency including Microsoft Word, Excel, Outlook
• Ability to learn Yardi software
• Willingness to learn Property Management, affordable housing regulations and tax credit programs.
• Ability to handle stress and respond quickly and effectively to emergency situations.
• Ability to prioritize assignments and meet deadlines.
• Skill in exercising a high degree of initiative, judgment, discretion, and decision making.
• Ability to multitask in a fast-paced office environment.
• Ability to work effectively with diverse individuals at all levels.

Equal Employment Opportunity

The facility is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or disability in accordance with local, state and federal laws.

Americans with Disabilities

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

This job description is intended to describe the general content and requirements of the job. It is not an all-inclusive statement of duties, responsibilities or requirements and management reserves the right to add or remove duties from jobs to meet company needs. Significant changes to the position will necessitate a new or revised job description.