Sales Operations Specialist

USI Insurance Services; Schaumburg (IL); On-site; USD 50,000 - 57,000; Full time

Job summary

USI Insurance Services is seeking a Sales Operations Specialist to support Employee Benefits and Property & Casualty sales teams. You will serve as a CRM expert, providing training, data management, and reporting to help the sales organization succeed.

The role emphasizes strong communication, data accuracy, and the ability to explain systems and reports to diverse audiences. Hybrid work options and competitive benefits are noted in the description.

Qualifications

• 1-3 years in sales support or admin; insurance experience preferred.
• Proven ability to manage projects and adhere to procedures.
• CRM experience preferred (Dynamics); other CRMs a plus.
• Strong MS Office skills: PowerPoint, Excel, Outlook.
• Organized self-starter with ability to handle multiple priorities.

Responsibilities

• Support Employee Benefits and Property & Casualty sales management; prepare management reports.
• Provide Microsoft Dynamics CRM training for newly hired/acquired sales associates.
• Complete quality opportunity assignments for newly hired/acquired sales associates.
• Manage and maintain Microsoft Dynamics CRM data; merge duplicates and reassign opportunities.
• Verify new business wins align with agency management system and track initiatives in CRM.
• Act as Dynamics CRM SME; update sales teams on procedures and workflows.
• Compile and generate various sales and management reports (New/Lost, Cross Sell, Risk Assessment, Referral, PEAK, Stewardship).
• Prepare presentations and supporting sales materials; maintain branding and marketing messaging.
• Execute office marketing strategies including pre/post-event seminars and webinar support.

Skills

CRM training

Data integrity

Reporting

Communication

Tools

Microsoft Dynamics CRM

PowerPoint

Excel

Outlook

Job description

Description and Requirements

We are seeking a Sales Operations Specialist to support our Employee Benefits and Property & Casualty sales teams. This role is ideal for someone who enjoys working with both people and technology and takes pride in helping others succeed. As a key resource for the sales team, you will provide CRM training and onboarding support for new sales associates, assist with reporting and sales operations initiatives, maintain accurate data within the CRM system, and perform data entry and data cleanup activities that support business objectives. Success in this role requires strong communication and presentation skills, attention to detail, and the ability to explain systems, and reporting information to a variety of audiences.

General Description: Serve as a strong resource for Employee Benefits and Property & Casualty sales associates. Utilize Microsoft Dynamics customer relationship management (CRM) system to support sales team.

Responsibilities:

• Support Employee Benefits and Property & Casualty sales management team. Coordinate and prepare management reports for sales meetings. Includes corporate new business calls, stewardship triage calls, and leader calls. Ensure stages/forecast are accurate.
• Provide Microsoft Dynamics CRM system training for newly hired/acquired sales associates.
• Complete quality opportunity assignments for newly hired/acquired sales associates.
• Manage and maintain Microsoft Dynamics CRM system to ensure accurate data. Merge duplicate records, reassign terminated sales associates’ Opportunities, and complete data management requests. Verify Opportunity Stage coincides with recorded Appointments and Wins.
• Verify new business wins in Microsoft Dynamics CRM aligns with agency management system. Provide tracking of all initiatives within CRM.
• Act as Microsoft Dynamics CRM subject matter expert and provide updates to sales associates. Includes procedural changes, advancement, developing workflows, and lead management.
• Compile and generate various sales and management reports. Includes New/Lost business, Cross Sell, Risk Assessment, Referral, PEAK, and Stewardship.
• Conduct research and provide information to sales teams on existing and prospective clients.
• Prepare presentations and supporting sales materials. Maintain continuity of USI collateral materials with branding and marketing message.
• Execute office marketing strategies to create value for customers/prospects to generate sales. Includes pre-event and post-event seminar strategies and webinar support.

Knowledge, Skills and Abilities:

• 1-3 years of experience in sales support, administration support, or related field. Administrative and insurance experience preferred.
• Proven ability to manage projects and drive adherence to procedures.
• Technical ability and experience with Microsoft Dynamics CRM system preferred but not required. Other CRM system experience a plus.
• Working knowledge of Microsoft Office suite, including PowerPoint, Excel, and Outlook.
• Organized self-starter. Ability to handle multiple priorities with firm deadlines.
• Ability to work independently in a high-pressure environment. Must be able to adapt to immediate needs of sales associates and management.
• Strong communication skills both verbal and written.

#LI-JN1

#LI-hybrid

Why USI?

With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs.

Unrivaled Resources and Support

What truly distinguishes USI as a premier insurance brokerage and consulting firm is theUSI ONE Advantage® , a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE® represents Omni, Network, Enterprise—the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.

Industry-Leading Programs, Rewards, and Recognition

In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offersemployee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.

Deep Community Engagement

We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects – to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint – we’re workingtogether as ONE to build a better future.

Committed to a Diverse and Inclusive Workplace

Our award-winningI’m With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.

Nationally Recognized as a Top Insurance Employer

• Recognized as one of Insurance Business America’s Top Insurance Employers eight consecutive years (2018-2025).
• Named to Business Insurance’s annual list of the Best Places to Work in Insurance six years in a row (2020-2025).
• Named to Fortune’s Best Workplaces in Financial Services & Insurance list for the last two years (2024-2025).
• Certified as a Great Place To Work two years in a row (2024-2025).

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time .

Actual salary is dependent on skill set and experience, with an opportunity for a monthly incentive bonus, commissions, and equity program. USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits, including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance, and other unique employer-sponsored and voluntary programs. USI also offers paid family leave benefits as well as paid holiday time. $50,000 - $57,000.