Sales Operations Specialist

USI Insurance Services; BLOOMINGTON (MN); Hybrid; USD 50,000 - 57,000; Full time

Job summary

USI Insurance Services is seeking a Sales Operations Specialist to support its Employee Benefits and Property & Casualty sales teams. The role focuses on CRM training, data integrity, and reporting to drive sales outcomes.

You will train new hires on Microsoft Dynamics CRM, maintain accurate CRM data, and prepare management reports for sales meetings. Strong communication and organizational skills are essential.

Qualifications

• 1-3 years of experience in sales support or related field; insurance experience preferred.
• Bachelor’s degree preferred.
• Proven ability to manage projects and drive adherence to procedures.
• Technical ability with Microsoft Dynamics CRM preferred but not required.
• Working knowledge of Microsoft Office suite (PowerPoint, Excel, Outlook).
• Organized self-starter with ability to handle multiple priorities under deadlines.
• Ability to work independently in a high-pressure environment; strong written and verbal communication.

Responsibilities

• Support Employee Benefits and Property & Casualty sales teams; coordinate and prepare management reports for sales meetings.
• Provide Microsoft Dynamics CRM system training for newly hired/acquired sales associates.
• Complete quality opportunity assignments for newly hired/acquired sales associates.
• Manage and maintain Microsoft Dynamics CRM data; merge duplicates and reassign terminated opportunities.
• Verify new business wins in CRM align with agency management system and track initiatives.
• Act as CRM SME and provide updates to sales associates; develop workflows and lead management.
• Compile and generate sales and management reports (New/Lost, Cross Sell, Risk, Referral, PEAK, Stewardship).
• Prepare presentations and supporting sales materials; maintain branding consistency in USI collateral.
• Execute office marketing strategies, including pre/post-event seminars and webinar support.

Skills

CRM training

Data entry

Data cleanup

Reporting

Dynamics CRM

Presentation skills

Communication

Training new hires

Education

Bachelor's degree preferred

Tools

Microsoft Dynamics CRM

Microsoft Office

PowerPoint

Excel

Outlook

Job description

Description and Requirements

We are seeking a Sales Operations Specialist to support our Employee Benefits and Property & Casualty sales teams. This role is ideal for someone who enjoys working with both people and technology and takes pride in helping others succeed. As a key resource for the sales team, you will provide CRM training and onboarding support for new sales associates, assist with reporting and sales operations initiatives, maintain accurate data within the CRM system, and perform data entry and data cleanup activities that support business objectives. Success in this role requires strong communication and presentation skills, attention to detail, and the ability to explain systems, and reporting information to a variety of audiences.

Requirements

Description and Requirements

We are seeking a Sales Operations Specialist to support our Employee Benefits and Property & Casualty sales teams. This role is ideal for someone who enjoys working with both people and technology and takes pride in helping others succeed. As a key resource for the sales team, you will provide CRM training and onboarding support for new sales associates, assist with reporting and sales operations initiatives, maintain accurate data within the CRM system, and perform data entry and data cleanup activities that support business objectives. Success in this role requires strong communication and presentation skills, attention to detail, and the ability to explain systems, and reporting information to a variety of audiences.

General Description

Serve as a strong resource for Employee Benefits and Property & Casualty sales associates. Utilize Microsoft Dynamics customer relationship management (CRM) system to support sales team.

Responsibilities

• Support Employee Benefits and Property & Casualty sales management team. Coordinate and prepare management reports for sales meetings. Includes corporate new business calls, stewardship triage calls, and leader calls. Ensure stages/forecast are accurate.
• Provide Microsoft Dynamics CRM system training for newly hired/acquired sales associates.
• Complete quality opportunity assignments for newly hired/acquired sales associates.
• Manage and maintain Microsoft Dynamics CRM system to ensure accurate data. Merge duplicate records, reassign terminated sales associates’ Opportunities, and complete data management requests. Verify Opportunity Stage coincides with recorded Appointments and Wins.
• Verify new business wins in Microsoft Dynamics CRM aligns with agency management system. Provide tracking of all initiatives within CRM.
• Act as Microsoft Dynamics CRM subject matter expert and provide updates to sales associates. Includes procedural changes, advancement, developing workflows, and lead management.
• Compile and generate various sales and management reports. Includes New/Lost business, Cross Sell, Risk Assessment, Referral, PEAK, and Stewardship.
• Conduct research and provide information to sales teams on existing and prospective clients.
• Prepare presentations and supporting sales materials. Maintain continuity of USI collateral materials with branding and marketing message.
• Execute office marketing strategies to create value for customers/prospects to generate sales. Includes pre-event and post-event seminar strategies and webinar support.

Knowledge, Skills And Abilities

• 1-3 years of experience in sales support, administration support, or related field. Administrative and insurance experience preferred.
• Bachelor’s degree preferred.
• Proven ability to manage projects and drive adherence to procedures.
• Technical ability and experience with Microsoft Dynamics CRM system preferred but not required. Other CRM system experience a plus.
• Working knowledge of Microsoft Office suite, including PowerPoint, Excel, and Outlook.
• Organized self-starter. Ability to handle multiple priorities with firm deadlines.
• Ability to work independently in a high-pressure environment. Must be able to adapt to immediate needs of sales associates and management.
• Strong communication skills both verbal and written.

Why USI?

With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs.

Unrivaled Resources and Support

What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage® , a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE® represents Omni, Network, Enterprise—the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.

Industry-Leading Programs, Rewards, and Recognition

In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.

Deep Community Engagement

We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects – to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint – we’re working together as ONE to build a better future.

Committed to a Diverse and Inclusive Workplace

Our award-winning I’m With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.

Nationally Recognized as a Top Insurance Employer

• Recognized as one of Insurance Business America’s Top Insurance Employers eight consecutive years (2018-2025).
• Named to Business Insurance’s annual list of the Best Places to Work in Insurance six years in a row (2020-2025).
• Named to Fortune’s Best Workplaces in Financial Services & Insurance list for the last two years (2024-2025).
• Certified as a Great Place To Work two years in a row (2024-2025).

Visit our Awards and Accolades page for a complete list of our latest industry awards and recognitions!

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time .

Actual salary is dependent on skill set and experience, with an opportunity for a monthly incentive bonus, commissions, and equity program. USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits, including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance, and other unique employer-sponsored and voluntary programs. USI also offers paid family leave benefits as well as paid holiday time. $50,000 - $57,000.