Sales Operations Specialist

IPG Photonics Corporation

Northern (KY)

Hybrid

USD 79,000 - 105,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision insurance;

HSA/FSA options

401(k) plan with company matching

Tuition Reimbursement Program

Job summary

IPG Photonics Corporation in Marlborough, MA is seeking a Sales Operations Specialist to serve as the operational backbone of the global sales organization. The role consolidates CRM and CPQ operations, training, enablement, and cross‑functional process improvements to enable senior leadership to focus on strategy and growth. You will own day‑to‑day CRM/CPQ governance and drive adoption across regions, partnering with IT, Finance, Product, and Sales for scalable, reliable systems.

Qualifications

2–4 years of experience in sales operations, revenue operations, or commercial analytics.
Hands-on knowledge of CRM and CPQ platforms (e.g., Microsoft Dynamics, quoting tools).
Demonstrated ability to lead cross-functional projects and process improvements.
Education – Bachelor of Business Administration or equivalent

Responsibilities

Own cross-functional process improvements across sales.
Lead global training on CRM, CPQ, and related tools.
Develop training materials, playbooks, and content.
Provide day-to-day operational support for sales users.
Manage user access, licenses, and role assignments with IT.
Ensure governance of global quote approval workflows.

Skills

CRM

CPQ

Cross-functional leadership

Training delivery

Education

Bachelor of Business Administration

Tools

Microsoft Dynamics

Quoting tools

Job description

Marlborough, Massachusetts, United States

Job Description

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.

Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged and thriving workforce that drives a sustainable future for our company and society.

Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits.

Role Summary

The Sales Operations Specialist is a newly created, cross‑functional role designed to materially improve the efficiency and effectiveness of the Global Sales organization. This position consolidates and formalizes several operational responsibilities that are currently handled at the senior leadership level, including CRM and CPQ operations, training, enablement, cross‑functional process improvement and program management of these responsibilities.

The role serves the operational backbone of the global sales organization, ensuring that sales systems, data, and processes operate reliably, consistently, and at scale across regions. By owning these responsibilities, end‑to‑end, this role enables senior sales leadership to focus more heavily on strategy and growth initiatives.

Scope

Function within the global team that executes processes from Lead to Quote.

Key Responsibilities

Cross‑Functional Process Improvement

Identify recurring operational pain points and inefficiencies across the sales organization.
Create requirements and process documentation in conjunction with global teams.
Lead cross‑functional initiatives to streamline workflows and improve execution.
Serve as a liaison between Sales, Sales Operations Teams, IT, Product Management, Finance, and other stakeholders.
Support special projects, executive requests, and change initiatives as needed.
Act as the daily business owner and primary business administrator for CRM, CPQ and related sales enablement platforms.
Provide day‑to‑day operational support for sales users, including troubleshooting quoting, forecasting, and data issues.
Manage user access, permissions, licenses, and role assignments in coordination with IT.
Own and maintain global quote approval workflows and sales system governance.
Partner with IT and business stakeholders to define, prioritize, and implement system enhancements and process improvements.
Lead global training efforts for CRM, CPQ, Co‑pilot AI and related sales processes.
Develop and maintain training materials, playbooks, and recorded content.
Drive adoption and compliance with standard sales processes and tools across regions.
Track training completion and identify adoption gaps requiring follow‑up.

New Hire Onboarding & Operational Readiness

Own the sales operations portion of new‑hire onboarding for sales and related roles.
Maintain and execute a standardized onboarding checklist covering systems, access, and training.
Coordinate with IT and other support teams to ensure timely and complete setup.
Actively identify and close onboarding process gaps that impact productivity.
Stable, well‑governed CRM and CPQ environments with high user satisfaction and adoption.
Scalable training and onboarding programs that accelerate sales productivity.
Documented and improved sales and sales operations processes that reduce friction and rework.

Requirements

Required Skills & Experience

2 – 4 years of experience in sales operations, revenue operations, or commercial analytics.
Hands‑on knowledge of CRM and CPQ platforms (e.g., Microsoft Dynamics, quoting tools).
Demonstrated ability to lead cross‑functional projects and process improvements.
Excellent communication skills with the ability to translate technical concepts for business users.
Experience designing and delivering training or enablement programs is strongly preferred.
Education – Bachelor of Business Administration or equivalent

Physical Requirements

International Travel approximately up to 10%

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Location(s)

377 Simarano Drive, Marlborough , Massachusetts 01752 , United States

Employment Type

Exempt

Wage Information

MA: $78,872 - $104,506

US Benefits Information

Pay Range:

The pay range on this posting applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location posted, the applicable range could differ. Actual starting pay is determined by a number of factors including relevant skills, qualifications, and experience.

Other Compensation: Employees in this role are eligible for additional rewards which could include: