Sales Operation Specialist

IPG Photonics; Marlborough (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

IPG Photonics, headquartered in Marlborough, MA, seeks a Sales Operations Specialist to strengthen the global sales backbone through CRM and CPQ governance and cross-functional process improvements.

You will own day-to-day CRM/CPQ administration, lead training programs, and drive onboarding readiness across regions. This role collaborates with Sales, IT, Finance, Product, and enablement teams to scale processes and improve data and tool adoption.

Qualifications

• 2–4 years of experience in sales operations or revenue operations.
• Hands-on knowledge of CRM and CPQ platforms.
• Demonstrated ability to lead cross-functional projects.
• Excellent communication skills for business users.
• Experience designing and delivering training or enablement programs is strongly preferred.
• Education: Bachelor of Business Administration or equivalent.

Responsibilities

• Identify recurring operational pain points and inefficiencies across the sales organization.
• Create requirements and process documentation in conjunction with global teams.
• Lead cross-functional initiatives to streamline workflows and improve execution.
• Serve as a liaison between Sales, Sales Operations Teams, IT, Product Management, Finance, and other stakeholders.
• Support special projects, executive requests, and change initiatives as needed.
• Own the daily CRM/CPQ administration and governance.
• Provide day-to-day operational support for sales users, including troubleshooting quoting, forecasting, and data issues.
• Manage user access, permissions, licenses, and role assignments in coordination with IT.
• Own and maintain global quote approval workflows and sales system governance.
• Partner with IT and business stakeholders to define, prioritize, and implement system enhancements and process improvements.
• Lead global training efforts for CRM, CPQ, Co-pilot AI and related sales processes.
• Develop and maintain training materials, playbooks, and recorded content.
• Drive adoption and compliance with standard sales processes and tools across regions.
• Track training completion and identify adoption gaps requiring follow-up.
• Own the sales operations portion of new-hire onboarding for sales and related roles.
• Maintain and execute a standardized onboarding checklist covering systems, access, and training.
• Coordinate with IT and other support teams to ensure timely and complete setup.
• Actively identify and close onboarding process gaps that impact productivity.
• Core Deliverables include stable, well-governed CRM and CPQ environments, scalable training and onboarding programs, and documented processes.

Skills

CRM & CPQ proficiency

Cross-functional leadership

Training design & delivery

Communication skills

Revenue operations

Education

Bachelor of Business Administration

Tools

Microsoft Dynamics

Quoting tools

Job description

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.

Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged and thriving workforce that drives a sustainable future for our company and society.

Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits.

Role Summary:

The Sales Operations Specialist is a newly created, cross-functional role designed to materially improve the efficiency and effectiveness of the Global Sales organization. This position consolidates and formalizes several operational responsibilities that are currently handled at the senior leadership level, including CRM and CPQ operations, training, enablement, cross-functional process improvement and program management of these responsibilities.

The role serves the operational backbone of the global sales organization, ensuring that sales systems, data, and processes operate reliably, consistently, and at scale across regions. By owning these responsibilities, end-to-end, this role enables senior sales leadership to focus more heavily on strategy and growth initiatives.

Scope:

• Function within the global team that executes processes from Lead to Quote.

Key Responsibilities:

Cross-functional Process Improvement:

• Identify recurring operational pain points and inefficiencies across the sales organization.
• Create requirements and process documentation in conjunction with global teams.
• Lead cross-functional initiatives to streamline workflows and improve execution.
• Serve as a liaison between Sales, Sales Operations Teams, IT, Product Management, Finance, and other stakeholders.
• Support special projects, executive requests, and change initiatives as needed.

Sales Systems Ownership (CRM & CPQ):

• Act as the daily business owner and primary business administrator for CRM, CPQ and related sales enablement platforms.
• Provide day-to-day operational support for sales users, including troubleshooting quoting, forecasting, and data issues.
• Manage user access, permissions, licenses, and role assignments in coordination with IT.
• Own and maintain global quote approval workflows and sales system governance.
• Partner with IT and business stakeholders to define, prioritize, and implement system enhancements and process improvements.

• Lead global training efforts for CRM, CPQ, Co-pilot AI and related sales processes.
• Develop and maintain training materials, playbooks, and recorded content.
• Drive adoption and compliance with standard sales processes and tools across regions.
• Track training completion and identify adoption gaps requiring follow-up.

New Hire Onboarding & Operational Readiness:

• Own the sales operations portion of new-hire onboarding for sales and related roles.
• Maintain and execute a standardized onboarding checklist covering systems, access, and training.
• Coordinate with IT and other support teams to ensure timely and complete setup.
• Actively identify and close onboarding process gaps that impact productivity.

Core Deliverables:

• Stable, well-governed CRM and CPQ environments with high user satisfaction and adoption.
• Scalable training and onboarding programs that accelerate sales productivity.
• Documented and improved sales and sales operations processes that reduce friction and rework.

Required Skills & Experience:

• 2-4 years of experience in sales operations, revenue operations, or commercial analytics.
• Hands-on knowledge of CRM and CPQ platforms (e.g., Microsoft Dynamics, quoting tools).
• Demonstrated ability to lead cross-functional projects and process improvements.
• Excellent communication skills with the ability to translate technical concepts for business users.
• Experience designing and delivering training or enablement programs is strongly preferred.
• Education - Bachelor of Business Administration or equivalent.

Physical Requirements

• International Travel approximately up to 10%.