Personal Consultant

PCH Prestige Cruise Services LLC; Miami (FL); On-site; USD 52,000 - 62,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. seeks a results-driven sales professional to promote OCI cruise products to direct consumers. You will initiate calls, identify travel needs, explain product benefits, and drive direct sales while delivering exceptional service.

Key responsibilities include building strong customer relationships, using Salesforce and campaigns to nurture leads, and meeting revenue goals in a dynamic cruise sales environment.

Qualifications

• High School Diploma required.
• Bachelor’s degree in Marketing, Business Administration or related field preferred.
• Minimum one year sales experience; cruise sales a plus.
• Familiarity with global luxurious travel destinations preferred.

Responsibilities

• Promote sales to direct consumers by initiating calls.
• Use SF Campaigns to identify travel needs and promote OCI products.
• Build and maintain customer relationships and meet revenue goals.
• Attend daily team meetings and sales trainings.
• Participate in mass email campaigns targeting guest profiles.
• Perform other job-related functions as assigned.

Skills

Verbal communication

MS Office

Salesforce CRM

Travel reservations systems

Education

High School Diploma

Bachelor’s degree in Marketing, Business Administration or related field

Job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

JOB SUMMARY

Responsible for selling Oceania (OCI) products directly to consumers by cultivating and maintaining customer relationships. This includes initiating calls to customers, building rapport, recommending modifications to products & services, promoting customer retention, driving direct sales, and ensuring an overall superior customer service experience with OCI.

DUTIES & RESPONSIBILITIES

• Promote sales to direct consumers by initiating calls.
• Use SF Campaigns to act on leads and/or prospects in order to identify travel needs, present and/or explain OCI cruise products, and make travel recommendations.
• Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, and identifying and meeting customer needs and expectations. This includes meeting customer retention goals and following up with consumers, as necessary, in order to close sales and meet or exceed revenue goals.
• Build and maintain effective relationships with new and existing consumers.
• Maintain consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell OCI products based on client travel history.
• Acquire in depth industry and OCI company knowledge in order to articulate cruise product features, benefits, pricing, and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits, and other shipboard amenities.
• Attend and actively participate in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
• Participate in department approved mass e-mail campaigns targeting specific guests’ profiles.
• Perform other job-related functions as assigned.

QUALIFICATIONS

DEGREE TYPE: High School Diploma

FIELD(S) OF STUDY: Bachelor’s degree in Marketing, Business Administration or related field of study preferred.

EXPERIENCE: Minimum one year sales experience; cruise sales a plus. Familiarity with global luxurious travel destinations preferred, but not required.

COMPETENCIES / SKILLS

• Strong verbal communication skills needed to effectively communicate with internal and external customers. This includes a professional telephone etiquette.
• Demonstrated knowledge of Microsoft Office Suite applications.
• Ability to promptly learn and maintain up-to-date knowledge of Regent Seven Seas Cruise products and services.
• Ability to work well and maintain a professional composure while working in high-pressure situations, displaying efficient multitasking abilities.
• Possess a strong drive and high energy to reach specified sales goals.
• Experience with travel reservations systems preferred.
• Knowledge of CRM product Salesforce.com a plus.

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY

At a Glance

Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

CAREER OPPORTUNITY OVERVIEW

We’re thrilled you’re here to explore career opportunities with our team. If you're driven and enjoy thriving in an environment that values People Excellence, you’re in the right place! We’re incredibly proud of our team and the meaningful work we do every day. Our culture is built on Innovation, Collaboration, Transparency and Passion; our key Value Anchors that continue to drive our success and shape our future. We’re excited to learn more about your background and experiences, and to see where this journey might take us together. If you’re ready to take your career to the next level and collaborate with our team in driving innovation, guest experiences and operational excellence, then NCLH is the place for you!

ABOUT NCLH (SECOND RETRANSLATION)

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company that operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. With a combined fleet of 34 ships and itineraries to approximately 700 destinations worldwide, NCLH has exciting plans to expand our business in the years ahead. We expect to add 13 additional ships across the three brands through 2036.

LEARN MORE ABOUT OUR BRANDS

To learn more about our brands, please visit: https://www.nclhltd.com/brands

Norwegian Cruise Line: https://youtu.be/_xCrwYz_7e8

Oceania Cruises: https://youtu.be/E_aptk9QNvE

Regent Seven Seas Cruises: https://youtu.be/irx8sLBX0Sc