Sales Operations Specialist

Intuit, Inc.; Columbia Township (MO); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid vacation

Profit sharing

IRA with company match

Job summary

Wolcott Water Systems, a family-owned company in the COMO area, seeks a Sales Operations Specialist to empower our sales team by delivering organized support, expert IT system usage, and accurate data reporting. You’ll collaborate closely with leadership to ensure smooth operations and exceptional customer service.

The ideal candidate has 2+ years in sales support, comfort with business software, and a proactive, team-oriented mindset.

Qualifications

• Two or more years in sales support, sales operations, customer service, or a similar role.
• Ability to attain mastery of IT applications (Accounting, Inventory/Operations Management) to support teammates.
• Intense focus on being customers’ best option within a fun workspace.
• Commitment to making the COMO area your long-term home, we aspire to 'hire to retire'.

Responsibilities

• Complement our sales team’s creative genius with your organization
• Respond to customer inquiries in support of remote and traveling sales team members
• Support creation of presentations, proposals, supply agreements, etc.
• Build and deliver regular reports on pipeline, sales activity, inventory availability, and customer trends
• Maintain our customer database and monthly email campaigns
• Pitch in where the need is consistent with our devotion to excellence
• Support day-to-day IT needs such as devices, accounts, and software support, escalating to 3rd IT party when needed.

Skills

Sales support

Sales operations

Customer service

Education

Associate or Bachelor's degree in business/chemistry

Tools

IT applications (Accounting, Inventory/Operations)

Job description

Sales Operations Specialist

Job Description and Candidate Profile | Wolcott Water Systems

About Wolcott Water Systems

Wolcott Water Systems has been family-owned since 1928. We are a preferred, exclusive DuPont distributor for ion exchange resins and reverse osmosis membranes. The value proposition we offer our customers includes prescriptions by resident chemists, domestic tariff-free product, supply chain management of specialized, critical inputs and a large inventory of ready-to-ship products to meet immediate needs. Our core values are honesty and excellence. For our team members we strive to be a workplace no one wants to leave. For our customers we “nerd out” on water chemistry so they don’t have to.

Role Summary

The Sales Operations Specialist adds bandwidth to our sales team, freeing them up to pursue new business by combining traditional sales support with master user-type proficiency with our IT systems. Versatility and teamwork are a must: You may find the owner smiling on a forklift on heavy ship days or to cover a vacation. As a small but mighty team we collaborate to keep things running smoothly as we have fun working with excellence.

Key Responsibilities

• Complement our sales team’s creative genius with your genius for organization
• Hold down the fort with responses to customer inquiries in support of remote and traveling sales team members
• Support creation of presentations, proposals, supply agreements, etc.
• Build and deliver regular reports on pipeline, sales activity, inventory availability, and customer trends.
• Maintain our customer database and monthly email campaign
• Pitch in where the need is consistent with our devotion to excellence
• Support day-to-day IT needs such as devices, accounts, and software support, escalating to 3rd IT party when needed.

Required Qualifications

• Two or more years in sales support, sales operations, customer service, or a similar role. New graduates considered if the long-term fit feels right.
• Ability to attain mastery of our IT applications (Accounting, Inventory/Operations Management and to support teammates with less proficiency
• Intense focus on being our customers’ best option within a fun workspace
• Commitment to making the COMO area your long-term home, we aspire to “hire to retire”.

Preferred

• Some academic background in inorganic chemistry, or interest in learning.
• Background in distribution, chemicals, or water treatment.
• An associate or bachelor's degree in business, chemistry, or equivalent experience.

Candidate Profile

The ideal candidate is equally at home in a spreadsheet and fielding calls from customers. They like solving problems, notice when data looks off, and enjoy making other people's work easier. They are comfortable communicating about the technical aspects of our product. Inquisitive by nature they embrace opportunity for professional development, learning new skills with the time afforded them to do so.

We seek someone who values a long-term relationship with an employer, are happy to reside in the COMO area and fit well in a family-owned company where reliability and trust come first.

What Success Looks Like

• Sales team spends less time on admin and systems, more time with customers.
• Customer and order data is accurate, and reports arrive on time and get used.
• Responses to customer inquiries are professional and timely
• The Successful candidate will develop into a highly compensated Wolcott executive

Compensation

• Starting base salary range is 50 to $65,000/yr depending on skills and experience
• Eleven paid holidays annually including four float days
• Generous paid vacation
• Company contribution to health insurance
• Participation in profit sharing
• Company sponsored IRA with company matching funds

Position reports to company President and Sales Leader