Sales Operations & Order Management Specialist

SUPER RADIATOR COILS LIMITED PARTNERSHIP; Richmond (VA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Full benefits

Top Workplace

Advancement opportunities

Growth opportunities

Team events

Employee recognition

Job summary

Super Radiator Coils in Richmond, VA is seeking an entry-level inside sales/customer service professional to process and manage day-to-day customer functions, order entry, and communication to support the sales engineering team.

The role requires a 4‑year degree or relevant experience, strong Excel and communication skills, and the ability to work independently while meeting deadlines. This is a full-time position with a comprehensive benefits package and growth opportunities.

Qualifications

• College degree, or two years of inside sales or customer service experience.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
• Proficiency in Excel.
• Clear written and verbal communication with internal teams, customers, and vendors.
• Ability to work independently, prioritize your own workload, and use sound judgment.
• Willingness to run and review reports on a set schedule to ensure accuracy and timeliness.

Responsibilities

• Enter and process customer sales orders in the ERP system accurately and on time, following order‑specific workflows.
• Process order changes in the ERP system and document them accurately and promptly.
• Monitor the case management dashboard and ensure timely follow‑up and resolution.
• Maintain customer accounts and related records in the ERP system so information stays accurate and current.
• Serve as a primary customer contact, communicating responsively and resolving problems effectively.
• Provide sales engineering, sales representatives, customers, and cross‑functional teams with accurate, timely order and shipment status.
• Provide coverage for other team members as needed.
• Support special projects and other administrative tasks as assigned.

Skills

Organizational skills

Excel proficiency

Communication skills

Independent work

Report analysis

Education

4 Year Degree

Tools

ERP software

Job description

Super Radiator Coils in Richmond, VA is seeking an entry-level inside sales/customer service professional to process and manage day-to-day customer functions, order entry, and communication to support the sales engineering team.

The role requires a 4‑year degree or relevant experience, strong Excel and communication skills, and the ability to work independently while meeting deadlines. This is a full-time position with a comprehensive benefits package and growth opportunities.