Sales Operations Manager, US&C SMB

Uber; Chicago (IL); On-site; USD 140,000 - 155,000; Full time

Job summary

Uber is looking for a Sales Operations Manager to drive expansion in the US & Canada SMB segments. This role involves managing sales operations processes, collaborating with GMs, leading growth initiatives, and utilizing advanced analytical skills. The ideal candidate will have significant experience in sales operations and be effective in stakeholder management.

Qualifications

• 5+ years in a Sales Operations function supporting a complex enterprise sales GTM model.
• Strong collaboration and stakeholder management skills.
• Experience across multiple organizational functions.

Responsibilities

• Lead the definition and implementation of sales support systems.
• Manage the development of forecast models.
• Own quantitative analysis of sales team performance.

Skills

Collaboration

Analytical Skills

Stakeholder Management

Education

Bachelor's degree in Mathematics, Statistics, Analytics or Professional Selling

Tools

Microsoft Excel

SQL

Google Sheets

Salesforce

Job description

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About The Role

We are looking for an outstanding individual to join our Delivery Commercial Operations US & Canada team as the Sales Operations Lead for SMB Expansion. This role is the sales operations partner to the GMs of SMB Expansion for US and Canada, supporting them in leading Account Managers and Sales Managers responsible for driving expansion and growth within our existing SMB customer base.

About The Role

We are looking for an outstanding individual to join our Delivery Commercial Operations US & Canada team as the Sales Operations Lead for SMB Expansion. This role is the sales operations partner to the GMs of SMB Expansion for US and Canada, supporting them in leading Account Managers and Sales Managers responsible for driving expansion and growth within our existing SMB customer base.

The Ideal candidate is passionate about designing and building creative solutions to our most complex problems. As the Sales Operations Lead for SMB Expansion, you will partner closely with several GMs to implement and run their rhythm of business, drive predictability in reporting, analyze business trends, devise local GTM strategies and lead growth initiatives. The ideal candidate has deep sales operations expertise, broad technical skills, strong financial acumen and analytical background.

In this role, you will implement and execute the commercial business cadences, including forecasting, top deals review, pipeline review, MBRs, QBRs, and beyond. You will drive the design of business requirements documents for improvements to organizational tooling and processes, design and execute experiments to drive growth or efficiency, and deeply understand the unique needs of the commercial teams to unlock new growth opportunities and remove operational friction.

What You'll Do

• Lead the definition of the evolution, management, integration and implementation of sales support systems and processes to meet the rapid growth of the business.
• Manage the development of continuously evolving forecast models using cutting edge methodologies.
• Own quantitative analysis of the performance of the sales teams
• Manage the weekly, monthly, quarterly and annual business cadences
• Develop and nurture strong relationships with sales, leadership, finance, HR, Strategy & Planning, deal desk and other stakeholders
• Lead special projects in and outside of their segment and territory
  
  

Basic Qualifications:

• 5+ years in a Sales Operations function supporting a complex enterprise sales GTM model
• 3+ years supporting a Global Accounts Sales Operations function with commercial members located worldwide
• Strong collaboration and stakeholder management skills - building deep, trust-based relationships with business and cross-functional partners
• Prior experience working across multiple organizational functions, such as variable compensation, sales forecasting, quota setting, market segmentation, business development, and GTM strategy
• Proven ability to define, refine, and implement sales processes, procedures, and policies to enhance operational efficiency. Pre-employment test and/or presentation may be required.
• Strong analytical skills with the ability to interpret complex data and translate insights into actionable recommendations, reports, and presentations.
• Intermediate + proficiency in Microsoft Excel, SQL, Google Sheets, PowerPoint (or Google Slides), and CRM tools such as Salesforce.
• Bachelor's degre, preferably in Mathematics, Statistics, Analytics or Professional Selling
  
  

Preferred Qualifications:

• 6+ years of experience in Sales Operations, GTM Strategy, Revenue Operations, or similar functions
• 2-3 years of experience as an Account Manager or an Account Executive in B2B environment
• Experience working in a high-growth B2B company
• Proven track record of taking ownership, leading with data, diving deep without losing sight of the big picture
• Highly organized multitasker, able to operate with a great degree of independence in ambiguous situations
• Advanced proficiency in Microsoft Excel, SQL, Google Sheets, PowerPoint (or Google Slides), and CRM tools such as Salesforce
  
  

For Chicago, IL-based roles: The base salary range for this role is USD$140,000 per year - USD$155,000 per year. For New York, NY-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year. For Seattle, WA-based roles: The base salary range for this role is USD$140,000 per year - USD$155,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Internet Marketplace Platforms

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