Sales Operations Manager - Sales Strategy

Wolters Kluwer N.V.; Northern, New York (KY, NY); Hybrid; USD 99,000 - 173,000; Full time

Job summary

Wolters Kluwer N.V. seeks a Sales Strategy Manager for the FCC unit. This senior individual contributor will lead revenue operations projects and help optimize planning, forecasting, and compensation design across multiple U.S. offices.

You will analyze sales metrics, drive process improvements, ensure data integrity, and collaborate with senior leadership on QBR content while enabling cross-sell initiatives. Hybrid role with offices in Minneapolis, Columbus, NYC, Dallas and Chicago.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• 5+ years in Sales Operations, Revenue Operations, analytics, or related roles.
• Strong ability to deliver advanced sales analysis and BI insights to Sales Leaders.

Responsibilities

• Independently manage and improve revenue operations projects.
• Oversee planning, pipeline management, and forecasting in Salesforce.
• Support annual planning including capacity, territory, and quota allocation.
• Model and optimize sales compensation plans and SPIFs.
• Analyze bookings, retention, pipeline, and attainment to drive actions.
• Drive process improvements and guide sales tools usage.

Skills

Project management

Advanced data analytics

Sales compensation design

Process improvement

Technical expertise

Leadership

Strategic execution

Compliance

Education

Bachelor's degree or equivalent

Tools

Salesforce

Power BI

Job description

## Sales Operations Manager - Sales StrategyApply: Hybrid (8 days/month): USA - Minneapolis, MN: USA - Columbus, OH: USA - New York City, NY: USA - Dallas, TX: USA - Chicago, IL, West Adams St: Full time: Posted Today: R0060097The Sales Strategy Manager is a senior individual contributor aligned to an FCC business unit (CT Corporation or Compliance Solutions). Reporting to the Director, Sales Strategy, FCC, the role applies specialized depth and breadth of expertise in sales operations and revenue operations to plan and run the projects that improve the efficiency and effectiveness of the business unit's sales force. The Manager works independently, with guidance in only the most complex situations, and serves as an advisor to sales management on advanced and broad-ranging projects. The Manager contributes to the development of sales processes and procedures, defines requirements for sales support systems, supports the design and analysis of sales compensation programs, and reviews sales activity data that drives performance metrics and process improvement. The role interprets business challenges, recommends best practices, leads others in solving complex problems, and uses in-depth professional knowledge to develop models and monitor trends. As a Sales Strategy Manager, you will independently execute the specialized work that shapes the effectiveness of FCC revenue operations — planning, forecasting, analysis, and process improvement — so our sales teams can deliver results. # **Key Responsibilities*** Independently manage and improve comprehensive revenue operations projects for the business unit.* Oversee business planning, pipeline management, and forecasting in Salesforce; apply leading and lagging indicators to improve accuracy.* Support annual planning — capacity modeling, territory and account assignments, and quota allocation — in partnership with Corporate RevOps Sales Compensation & Planning and FCC Finance.* Support the development, modeling, and optimization of sales compensation plans and SPIFs; analyze plan performance and payout trends.* Conduct in-depth analysis of sales metrics — bookings, retention, pipeline, productivity, attainment — to identify performance trends and recommend actions.* Implement and refine sales process methodologies; drive process improvements and operational efficiencies.* Provide expert guidance on sales tools and systems usage; evaluate and recommend new sales technologies, AI, and automation.* Oversee data integrity initiatives and ensure compliance with sales policies (territories, crediting, splits, exceptions).* Collaborate with senior leadership on sales strategy execution; prepare QBR and business review content.* Support team-wide projects that enhance FCC revenue operations effectiveness, including cross-sell and service-to-sales initiatives. # **Skills*** **Project Management:** Strong skills in leading and managing complex projects.* **Advanced Data Analytics:** High capability in advanced data analysis and interpretation.* **Sales Compensation Design:** Proficiency in developing and optimizing compensation plans.* **Process Improvement:** Ability to implement and manage process improvement initiatives.* **Technical Expertise:** Deep understanding of sales tools, systems, and technologies.* **Leadership:** Capability to provide guidance and mentorship to team members.* **Strategic Execution:** Skills in aligning operations with strategic business goals.* **Compliance:** Thorough understanding of data integrity and compliance requirements. # **Qualifications*** Bachelor's degree in a relevant field, or equivalent experience.* 5+ years in Sales Operations, Revenue Operations, Business Analytics, Strategy, Finance, or a related analytical role.* Demonstrable experience delivering advanced sales analysis and business intelligence to Sales Leaders.* Skill in leading structured pipeline management and forecasting processes, applying leading and lagging indicators to improve accuracy and robustness.* Strong communicator with the ability to craft clear, compelling insights and recommendations that influence senior sales leadership.* Adept at building collaborative, productive relationships with senior cross-functional stakeholders in complex, matrixed environments.* Proven ability to build automated, database-driven workflows and reduce spreadsheet dependence.* Proficient in Salesforce and Power BI, with experience in sales analytics platforms — ensuring strong adoption, accurate data integrity, and effective system utilization.* Focused on driving process improvements that enhance operational efficiency and strengthen sales operating rhythms.* Highly organized, accountable, and willing to move initiatives forward with precision and clarity.* Preferred: experience in B2B information services, software, or financial/legal/regulatory compliance markets.## Our Interview Practices*To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.**Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.***Compensation:**$98,500.00 - $172,700.00 USDThis role is eligible for Bonus.