Sales Operations Manager - Sales Strategy

Wolters Kluwer N.V.; Minneapolis (MN); On-site; USD 99,000 - 173,000; Full time

Benefits offered by this job

Medical

Dental

Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer N.V. in the United States seeks a senior Sales Strategy Manager to lead revenue operations initiatives and optimize sales performance. This role independently drives planning, forecasting, and process improvements across the FCC business unit, reporting to the Director, Sales Strategy, FCC.

You will advise sales management on complex projects and leverage data to shape strategy. The position emphasizes cross-functional collaboration, data-driven decision making, and implementing

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• 5+ years in Sales Operations, Revenue Operations, or related analytical roles.
• Experience delivering advanced sales analysis and BI to Sales Leaders.
• Experience leading structured pipeline management and forecasting with leading/lagging indicators.
• Strong communicator able to influence senior leadership.
• Ability to build collaborative relationships with senior stakeholders.
• Proven ability to build automated, database-driven workflows.
• Proficient in Salesforce and Power BI; familiarity with sales analytics platforms.
• Focus on driving process improvements for operational efficiency.
• Highly organized and target-driven.

Responsibilities

• Independently manage and improve revenue operations projects for the business unit.
• Oversee planning, pipeline management, and forecasting in Salesforce.
• Support annual planning including capacity modeling and quota allocation.
• Model and optimize sales compensation plans and SPIFs.
• Analyze bookings, retention, pipeline, and attainment to identify trends.
• Drive process improvements and operational efficiencies.
• Guide on sales tools and systems usage; evaluate new sales technologies.
• Oversee data integrity and ensure compliance with sales policies.
• Collaborate with senior leadership on strategy execution and business reviews.
• Support cross-sell and service-to-sales initiatives.

Skills

Project Management

Advanced Data Analytics

Sales Compensation Design

Process Improvement

Technical Expertise

Leadership

Strategic Execution

Compliance

Education

Bachelor's degree in a relevant field

Tools

Salesforce

Power BI

Job description

About the Role

The Sales Strategy Manager is a senior individual contributor aligned to an FCC business unit (CT Corporation or Compliance Solutions). Reporting to the Director, Sales Strategy, FCC, the role applies specialized depth and breadth of expertise in sales operations and revenue operations to plan and run the projects that improve the efficiency and effectiveness of the business unit's sales force. The Manager works independently, with guidance in only the most complex situations, and serves as an advisor to sales management on advanced and broad-ranging projects. The Manager contributes to the development of sales processes and procedures, defines requirements for sales support systems, supports the design and analysis of sales compensation programs, and reviews sales activity data that drives performance metrics and process improvement. The role interprets business challenges, recommends best practices, leads others in solving complex problems, and uses in-depth professional knowledge to develop models and monitor trends. As a Sales Strategy Manager, you will independently execute the specialized work that shapes the effectiveness of FCC revenue operations — planning, forecasting, analysis, and process improvement — so our sales teams can deliver results.

Key Responsibilities

• Independently manage and improve comprehensive revenue operations projects for the business unit.
• Oversee business planning, pipeline management, and forecasting in Salesforce; apply leading and lagging indicators to improve accuracy.
• Support annual planning – capacity modeling, territory and account assignments, and quota allocation – in partnership with Corporate RevOps Sales Compensation & Planning and FCC Finance.
• Support the development, modeling, and optimization of sales compensation plans and SPIFs; analyze plan performance and payout trends.
• Conduct in-depth analysis of sales metrics – bookings, retention, pipeline, productivity, attainment – to identify performance trends and recommend actions.
• Implement and refine sales process methodologies; drive process improvements and operational efficiencies.
• Provide expert guidance on sales tools and systems usage; evaluate and recommend new sales technologies, AI, and automation.
• Oversee data integrity initiatives and ensure compliance with sales policies (territories, crediting, splits, exceptions).
• Collaborate with senior leadership on sales strategy execution; prepare QBR and business review content.
• Support team-wide projects that enhance FCC revenue operations effectiveness, including cross-sell and service-to-sales initiatives.

Skills

• Project Management: Strong skills in leading and managing complex projects.
• Advanced Data Analytics: High capability in advanced data analysis and interpretation.
• Sales Compensation Design: Proficiency in developing and optimizing compensation plans.
• Process Improvement: Ability to implement and manage process improvement initiatives.
• Technical Expertise: Deep understanding of sales tools, systems, and technologies.
• Leadership: Capability to provide guidance and mentorship to team members.
• Strategic Execution: Skills in aligning operations with strategic business goals.
• Compliance: Thorough understanding of data integrity and compliance requirements.

Qualifications

• Bachelor's degree in a relevant field, or equivalent experience.
• 5+ years in Sales Operations, Revenue Operations, Business Analytics, Strategy, Finance, or a related analytical role.
• Demonstrable experience delivering advanced sales analysis and business intelligence to Sales Leaders.
• Skill in leading structured pipeline management and forecasting processes, applying leading and lagging indicators to improve accuracy and robustness.
• Strong communicator with the ability to craft clear, compelling insights and recommendations that influence senior sales leadership.
• Adept at building collaborative, productive relationships with senior cross-functional stakeholders in complex, matrixed environments.
• Proven ability to build automated, database-driven workflows and reduce spreadsheet dependence.
• Proficient in Salesforce and Power BI, with experience in sales analytics platforms — ensuring strong adoption, accurate data integrity, and effective system utilization.
• Focus on driving process improvements that enhance operational efficiency and strengthen sales operating rhythms.
• Highly organized, accountable, and willing to move initiatives forward with precision and clarity.
• Preferred: experience in B2B information services, software, or financial/legal/regulatory compliance markets.

Additional Information

Compensation: $98,500.00 – $172,700.00 USD. This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to:

• Medical
• Dental
• Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

Company Culture & Values

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high‑stakes environments where accuracy and trust are essential. With a nearly 190‑year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.

For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well‑being are important to us. Our well‑being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well‑being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well‑being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Well‑being: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.