Sales & Operations Manager - Home Services

Call The Bee; River Glen (CT); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Job summary

Call The Bee in Connecticut is seeking a Sales & Operations Manager to lead our residential plumbing division. You will guide a team of licensed plumbers, set performance standards, and partner with dispatch to drive service targets and revenue growth.

This role requires strong leadership, operations know-how, knowledge of local plumbing codes, and a commitment to safety and customer satisfaction.

Qualifications

• Proven leadership experience in field service or home services.
• Strong knowledge of operations and safety protocols.
• Familiarity with local plumbing codes and permit processes.

Responsibilities

• Lead, manage, and support a team of licensed plumbers and set performance standards.
• Coordinate daily workflow and oversee installations and repairs while ensuring codes and safety.
• Identify opportunities for increased sales and profitability within plumbing operations.
• Provide hands-on field support and act as a technical resource when needed.
• Ensure high-quality, timely, and respectful service to customers.
• Recruit, train, and mentor plumbing staff to build a growth-oriented culture.

Skills

Leadership

Operations management

Team management

Plumbing codes knowledge

Education

Plumber license preferred

Job description

Overview

Are you ready to lead a skilled team and drive operational and revenue growth at one of Connecticut's most respected home service companies?Call The Beeis hiring aSales & Operations Managerto lead our residential plumbing division. We’re looking for a proven leader who can elevate team performance and ensure best-in-class service for our customers.

Who We Are

Call The Bee is a trusted name in CT for residential plumbing services. We’ve built our reputation on quality, integrity, and long-term customer relationships. As we grow our plumbing division, we’re seeking a leader who shares our standards and is ready to take ownership of results.

Why Join Our Team

• Competitive compensation ($110,000 - $130,000+ based on performance)
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career growth opportunities within a stable and respected company

What You’ll Do

• Team Leadership:Lead, manage, and support a team of licensed plumbers. Set performance standards, enforce safety protocols, and foster a culture of accountability and professionalism.
• Operational Oversight:Coordinate daily workflow, oversee installations and repairs, and ensure compliance with all codes and safety regulations. Work closely with dispatch and office staff to maximize team efficiency.
• Revenue Growth:Identify areas for increased sales and profitability within plumbing operations. Monitor KPIs, manage team productivity, and ensure service targets are met or exceeded.
• Technical Excellence:Provide hands‑on support in the field when needed. Serve as a technical resource for the team and ensure all work meets our quality standards.
• Customer Satisfaction:Ensure customers receive high-quality, timely, and respectful service. Proactively address concerns and lead the team in delivering a top-tier customer experience.
• Team Development:Recruit, train, and mentor plumbing staff. Build a positive team culture focused on growth, skill development, and retention.

What You Will Bring

• Proven leadership experience
• Strong operations knowledge and ability to support field teams
• Familiarity with local plumbing codes and permit processes, preferred
• Results‑driven with a focus on efficiency, performance, and quality
• Valid driver’s license and clean driving record
• Plumber license preferred, not necessary

Join our team atCall The Beeand become part of a company that values both its customers and employees.

Pre-employment background check and drug screening may apply, subject to local laws.

Call The Beeis an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Posted Min Pay Rate

USD $110,000.00/Yr.

Posted Max Pay Rate

USD $130,000.00/Yr.