Sales Operations Manager - Ambius

Rentokil North America; Harrisburg (Dauphin County); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Vacation days

Holidays

Tuition reimbursement

Job summary

Rentokil North America is seeking a Sales Operations Manager to optimize commercial execution and enablement for assigned sales teams. You will oversee pipeline governance, pricing compliance, commission administration, and analytics infrastructure, ensuring data integrity and actionable insights for leaders.

You will collaborate with marketing, finance, and HR to streamline processes, forecast accurately, and deliver performance dashboards.

Qualifications

• Bachelor's degree or equivalent required; years of experience acceptable in lieu.
• 5+ years in sales operations, commercial finance, analytics, or enablement in B2B services.
• Experience administering CRM platforms (HubSpot, Dynamics 365, Salesforce) and pricing governance workflows.
• Advanced spreadsheet and BI tool experience (Excel/Google Sheets, Power BI/Tableau).

Responsibilities

• Monitor and enforce selling price guidelines based on cost inputs and margins.
• Govern pricing authority matrices and approval routing for non-standard quotes.
• Conduct margin, lifetime value, and discount analyses for profitability.
• Partner with marketing and sales leaders to track lead-to-opportunity workflows across channels.
• Analyze the sales pipeline to identify bottlenecks and track velocity across territories.
• Deliver sales enablement tools, SOPs, and process improvements.
• Build and distribute weekly, monthly, and quarterly dashboards of sales performance.
• Coordinate forecasting cycles and provide data analysis to leadership.
• Manage CRM adoption, access control, and data hygiene across records.
• Calculate and administer monthly/quarterly commissions with Finance.
• Assist in quota allocation reviews and territory alignments.

Skills

Commercial acumen

CRM administration

Communication skills

Organizational skills

Problem solving

Education

Bachelor's degree or equivalent

Tools

HubSpot

Dynamics 365

Salesforce

Power BI

Tableau

Excel

Google Sheets

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Overview

The Sales Operations Manager manages the commercial execution, sales enablement, pricing governance, and operational support frameworks for assigned commercial sales teams. Reporting to Sales Leadership, this role oversees the lead-to-opportunity pipeline, commercial pricing compliance, commission administration, and sales analytics infrastructure. The position bridges commercial planning and field execution, ensuring sales teams operate with optimized sales processes, accurate pipeline tracking, disciplined pricing models, and clear performance reporting. Key stakeholders rely on this position to maintain CRM data integrity, administer monthly sales incentive plans, enforce pricing matrices, and present actionable performance analysis to commercial leaders.

Duties & Responsibilities

• Monitor and enforce selling price guidelines based on labor and material cost inputs, target gross margin thresholds, and competitive market dynamics.
• Govern pricing authority matrices, exception workflows, and approval routing for non-standard quotes, custom project proposals, and special contract terms.
• Conduct margin contribution, lifetime value, and discount analyses to track deal profitability across recurring and transactional service lines.
• Partner with marketing and commercial sales leaders to track, refine, and support lead-to-opportunity generation workflows across digital, event, and traditional channels.
• Analyze the sales pipeline to identify conversion bottlenecks, monitor lead-nurturing workflows, and track sales velocity across operational territories.
• Deliver sales enablement tools, process improvements, and standard operating procedures (SOPs) to support sales efficiency and pipeline conversion.
• Build, maintain, and distribute weekly, monthly, and quarterly sales performance dashboards tracking conversion rates, pipeline health, and key activity metrics.
• Coordinate ongoing sales forecasting cycles, delivering quantitative data analysis and pipeline trend summaries to sales leadership.
• Manage CRM system adoption, user access, data integrity protocols, and regular data hygiene audits across account records and opportunity stages.
• Calculate and administer monthly and quarterly sales commissions and incentive programs in partnership with finance and accounting teams.
• Assist in quota allocation reviews, territory alignments, and commission plan documentation while addressing routine sales compensation inquiries.

Candidate Requirements

Education

• Bachelor's degree in Business Administration, Finance, Marketing, Economics, or related field OR equivalent years of experience required. Equivalent years of experience are defined as one year of applicable professional experience for each year of college requested.

Experience

• Minimum 5 years of progressive experience in sales operations, commercial finance, business analytics, or sales enablement within a B2B service environment required.
• Demonstrated experience administering sales commission structures, CRM platforms (HubSpot, Dynamics 365, or Salesforce), and pricing governance workflows required.
• Advanced experience utilizing spreadsheet applications (Microsoft Excel, Google Sheets) for financial modeling, pivot tables, and dataset analysis required.
• Practical experience working with business intelligence visualization software (Power BI, Tableau) and pipeline forecasting models preferred.

Skills & Competencies

• Strong commercial acumen with a practical understanding of gross margin mechanics, pricing structures, and sales funnel dynamics.
• Technical proficiency in CRM administration, relational database management, and business analytics visualization tools.
• Excellent verbal and written communication skills to present performance insights clearly to commercial leadership and address compensation inquiries.
• Strong organizational, time management, and problem-solving skills to manage concurrent pricing reviews, commission schedules, and CRM data audits.
• Strong interpersonal and consulting skills to collaborate effectively across sales, marketing, finance, and human resources teams.

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Professional and Personal Growth

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.