Sales Operations Manager - Ambius

The Terminix International Company Limited Partnership; Harrisburg (Dauphin County); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Training and development

Tuition reimbursement

Vacation & holidays

Job summary

Rentokil Pest Control in Harrisburg, PA seeks a Sales Operations Manager to oversee commercial execution, pricing governance, and incentives for assigned sales teams. You will manage the lead-to-opportunity pipeline, CRM data integrity, and monthly incentive programs with finance partners.

Reporting to Sales Leadership, you will build dashboards, monitor margins, support forecasting, and drive sales enablement across digital and field channels to improve pipeline velocity and profitability.

Qualifications

• Bachelor’s degree or equivalent experience in business or related field.
• Minimum 5 years in sales operations, finance analytics, or sales enablement in B2B services.
• Experience administering CRM platforms (HubSpot, Dynamics 365, Salesforce).
• Advanced Excel/Google Sheets for financial modeling and data analysis.
• Power BI/Tableau experience for pipeline forecasting preferred.

Responsibilities

• Monitor pricing guidelines based on costs and market dynamics.
• Govern pricing authority matrices and approval workflows for special terms.
• Analyze margins, lifetime value, and discount impact on profitability.
• Collaborate with marketing to optimize lead-to-opportunity workflows.
• Track sales pipeline, conversions, and forecasting accuracy.
• Deliver enablement tools and SOPs to improve efficiency.
• Develop dashboards to monitor pipeline health and activity metrics.
• Oversee CRM data integrity and regular audits.

Skills

Commercial acumen

CRM administration

Communication skills

Organization & time management

Interpersonal skills

Education

Bachelor's degree in Business Admin/Finance/Marketing/Economics

Tools

HubSpot

Dynamics 365

Salesforce

Power BI

Tableau

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Overview

The Sales Operations Manager manages the commercial execution, sales enablement, pricing governance, and operational support frameworks for assigned commercial sales teams. Reporting to Sales Leadership, this role oversees the lead-to-opportunity pipeline, commercial pricing compliance, commission administration, and sales analytics infrastructure. The position bridges commercial planning and field execution, ensuring sales teams operate with optimized sales processes, accurate pipeline tracking, disciplined pricing models, and clear performance reporting. Key stakeholders rely on this position to maintain CRM data integrity, administer monthly sales incentive plans, enforce pricing matrices, and present actionable performance analysis to commercial leaders.

Duties & Responsibilities

Monitor and enforce selling price guidelines based on labor and material cost inputs, target gross margin thresholds, and competitive market dynamics.

Govern pricing authority matrices, exception workflows, and approval routing for non-standard quotes, custom project proposals, and special contract terms.

Conduct margin contribution, lifetime value, and discount analyses to track deal profitability across recurring and transactional service lines.

Partner with marketing and commercial sales leaders to track, refine, and support lead-to-opportunity generation workflows across digital, event, and traditional channels.

Analyze the sales pipeline to identify conversion bottlenecks, monitor lead-nurturing workflows, and track sales velocity across operational territories.

Deliver sales enablement tools, process improvements, and standard operating procedures (SOPs) to support sales efficiency and pipeline conversion.

Build, maintain, and distribute weekly, monthly, and quarterly sales performance dashboards tracking conversion rates, pipeline health, and key activity metrics.

Coordinate ongoing sales forecasting cycles, delivering quantitative data analysis and pipeline trend summaries to sales leadership.

Manage CRM system adoption, user access, data integrity protocols, and regular data hygiene audits across account records and opportunity stages.

Calculate and administer monthly and quarterly sales commissions and incentive programs in partnership with finance and accounting teams.

Assist in quota allocation reviews, territory alignments, and commission plan documentation while addressing routine sales compensation inquiries.

Candidate Requirements

Education Bachelor's degree in Business Administration, Finance, Marketing, Economics, or related field OR equivalent years of experience required. Equivalent years of experience are defined as one year of applicable professional experience for each year of college requested.

Experience Minimum 5 years of progressive experience in sales operations, commercial finance, business analytics, or sales enablement within a B2B service environment required.

Demonstrated experience administering sales commission structures, CRM platforms (HubSpot, Dynamics 365, or Salesforce), and pricing governance workflows required.

Advanced experience utilizing spreadsheet applications (Microsoft Excel, Google Sheets) for financial modeling, pivot tables, and dataset analysis required.

Practical experience working with business intelligence visualization software (Power BI, Tableau) and pipeline forecasting models preferred.

Skills & Competencies

Strong commercial acumen with a practical understanding of gross margin mechanics, pricing structures, and sales funnel dynamics.

Technical proficiency in CRM administration, relational database management, and business analytics visualization tools.

Excellent verbal and written communication skills to present performance insights clearly to commercial leadership and address compensation inquiries.

Strong organizational, time management, and problem-solving skills to manage concurrent pricing reviews, commission schedules, and CRM data audits.

Strong interpersonal and consulting skills to collaborate effectively across sales, marketing, finance, and human resources teams.

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer.

Benefits

All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Savings and Retirement 401(k) retirement plan with company-matching contributions
• Work-Life Balance Vacation days & sick days Company-paid holidays & floating holidays

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

California residents to review your privacy rights.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.