Sales Operations Manager

Twilio; United States; Remote; USD 114,000 - 186,000; Full time

Job summary

Join a leading company as a Sales Operations Manager, responsible for optimizing revenue-driving processes and enhancing operational excellence. This remote role offers a chance to make a significant impact through data-driven decision-making and cross-functional collaboration.

Benefits

Competitive Pay

Generous Time Off

Parental Leave

Wellness Leave

Healthcare

Retirement Savings Program

Qualifications

• 6+ years of experience in sales operations or revenue operations.
• Strong analytical skills with proficiency in data manipulation.

Responsibilities

• Own end-to-end development of corporate QBRs and executive business review templates.
• Develop best-in-class processes for the GTM organization.
• Identify new opportunities for productivity efficiency gains.

Skills

Analytical Skills

Project Management

Communication

Collaboration

Tools

Data Manipulation Tools

Job description

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Who We Are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Manager, Sales Operations.

About The Job

Twilio is seeking a Manager to join the Strategic Operations pillar within Sales Operations. This individual will be responsible for guiding and scaling our Sales Operations motion. They will play a pivotal role in scaling and optimizing revenue-driving processes, leveraging analytics to enhance efficiency and transparency, and identify process improvements across the GTM organization. This individual will help us establish ‘best in class’ practices to run our business at scale, make recommendations for change, and execute those changes flawlessly through cross-functional collaboration. This individual will ensure operational excellence in GMT motions from pipeline development to expansion strategies through scalable processes and automation. They will partner with cross function leaders in sales, systems and HR to align on and drive operational improvements. The right candidate will have a proven track record of building scalable operational processes that have improved the efficiency and transparency in GTM functions.

Responsibilities

• Own the end-to-end development of corporate QBRs and executive business review templates, to ensure data drives strategic decision making
• Develop ‘best-in-class’ processes to run the business across our GTM organization, including standardizing global processes
• Problem solve and structure outcomes for complex sales operations challenges through data, analytics and insight
• Identify new opportunities and areas of productivity efficiency gains for the GTM organization and own the end-to-end execution
• Storyboard a compelling narrative to drive leadership alignment, and develop executive level communications to share business updates with C-suite executives to drive to decisions
• Partner with key cross-functional stakeholders to streamline and optimize our internal processes to drive excellence in everything that we do

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• Required:
• 6+ years of experience in sales operations or revenue operations
• Deep understanding of key metrics/levers for a GTM organization (productivity, capacity, top of funnel, pipeline, etc.)
• Completed 2 rounds of annual planning within a GTM organization
• Strong analytical skills with proficiency in data manipulation and reporting tools
• Highly collaborative, with the ability to build strong partnerships with and influence GTM, Finance, and Product teams
• Strong project management and process mapping skills, with the ability to distill complex situations into actionable steps
• Excellent verbal and written communication skills
• Strong interpersonal skills, including active listening; written/verbal communication; and ability to influence/align on priorities

Desired

• Experience in sales operations or revenue operations for a CPaaS or SaaS organization is highly desired.

Location

• This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

Approximately 10% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, parental and wellness leave, healthcare, a retirement savings program, and more. Offerings vary by location.

Compensation

• This role is open to candidates outside of certain states; the estimated pay ranges depend on location, from $114,330 to $185,200.
• The successful candidate’s starting salary will be based on skills, experience, and geographic location.

Applications are accepted until May 30, 2025, but may change based on business needs.

Our Values & Culture

We think big, solve problems, take initiative, and embrace new ideas. We support community involvement and encourage employees to build positive change in their communities.

If you're ready to unleash your potential, apply now! If not, consider other positions.

Equal Opportunity Statement

Twilio is an equal opportunity employer. We do not discriminate and consider qualified applicants with criminal histories in accordance with applicable laws. We provide reasonable accommodations for individuals with disabilities.