Sales Operations Manager

Swoon; United States; On-site; USD 70,000 - 80,000; Full time

Job summary

Join a leading firm as a Sales Operations Manager, where you'll optimize workflows, manage pricing strategies, and ensure a premium customer experience. This pivotal role offers the chance to shape foundational systems with high executive visibility. Ideal candidates will have a strong background in sales operations and a blend of technical and leadership skills.

Benefits

Strong compensation

Employee-ownership culture

Robust career development

Qualifications

• 5–8 years of experience in sales operations, business process, or pricing in electronics/manufacturing.
• Familiarity with ERP (SAP), pricing systems, and BI tools like Power BI or Tableau.
• Green/Black Belt in process improvement preferred.

Responsibilities

• Lead a multi-site customer service and pricing team, ensuring flawless order execution.
• Own the full order management and pricing lifecycle: quoting, changes, credits, and returns.
• Drive process improvements using Power BI, Excel, and SAP.

Skills

Sales operations

Business process

Pricing strategy

Customer service

Data-driven decision making

Education

Bachelor’s degree in Engineering, IT, or Computer Science

MBA

Tools

Power BI

Excel

SAP

Tableau

Job description

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Are you a process-driven, customer-focused leader with a passion for operational excellence? We are partnered with a premium client in hiring a Sales Operations Manager to lead the charge on Customer Service Excellence and transform how their customers interact with a key business unit. In this high-impact role, you’ll optimize order-to-cash workflows, manage pricing strategy, lead key customer-facing teams, and implement digital tools that deliver an premiere customer experience. This is a strategic opportunity with high executive visibility, a collaborative cross-functional environment, and the chance to shape foundational systems already being implemented.

What your day will look like:

• Lead a multi-site customer service and pricing team, ensuring flawless order execution and proactive client support
• Own the full order management and pricing lifecycle: quoting, changes, credits, and returns
• Optimize customer-facing tools and platforms to reduce friction and improve satisfaction
• Drive process improvements using Power BI, Excel, and SAP to enable data-driven decisions
• Partner with Product Management and Logistics to align pricing strategy and product delivery expectations

Why we love this role:

• Mission-critical leadership position supporting a key growth strategy
• High-impact visibility with global executives and cross-functional teams
• Opportunity to define and lead customer excellence in a global company
• Strong compensation, employee-ownership culture, and robust career development

What you’ll need:

• Bachelor’s degree in Engineering, IT, or Computer Science (MBA a plus)
• 5–8 years of experience in sales operations, business process, or pricing in electronics/manufacturing
• Familiarity with ERP (SAP), pricing systems, and BI tools like Power BI or Tableau
• Experience leading customer service or pricing teams (formal or matrixed leadership welcome)
• Green/Black Belt in process improvement preferred

Location & Travel:

This role can be based anywhere in the U.S., with a preference for Chicago or San Antonio. There is roughly 15-20% travel associated with this position.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management, Information Technology, and Management

• Industries

  Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Motor Vehicle Manufacturing

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