Sales Operation Manager

Credo Semiconductor, Inc.; San Jose (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

Credo Semiconductor, Inc. is seeking a structured operations professional to lead hyperscaler account support across commercial operations. You will own end-to-end order management, portal admin, and coordination with sales for high-volume, complex orders.

The role requires ERP/CRM proficiency, advanced Excel and BI skills, and experience with VMI/JIT, SOX, and international trade. You will partner with APAC and global teams to ensure on-time delivery and accurate forecasting.

Qualifications

• Minimum Bachelor's degree in business or related field.
• At least five years in sales operations or supply chain within semiconductors or hardware.
• Experience owning strategic account relationships with hyperscalers or OEMs.
• Proficiency with ERP and CRM systems (NetSuite/Oracle/SAP/M Dynamics; Salesforce/Oracle).
• Advanced Excel and BI tools experience (Tableau or Power BI).
• Experience with customer portal admin, VMI, and JIT models.
• Knowledge of SOX, international trade compliance, and ISO order processes.

Responsibilities

• Support hyperscaler accounts end-to-end with Sales.
• Administer customer web portals: forecasts, POs, VMI, and JIT.
• Prepare materials with procurement and supply chain, presenting backlog and forecasts.
• Resolve escalations with senior team for lead-times and delivery.
• Lead PO processing from quote to invoicing via ERP.
• Coordinate with APAC sales to close POs; track shipments vs commitments.
• Manage end-to-end RMA process with QA/engineering.
• Track and report standard KPIs.
• Partner with supply chain, planners, and manufacturing to align demand and capacity.
• Drive continuous improvement with automated portals, EDI/API.

Skills

ERP systems

CRM platforms

Advanced Excel

BI tools

SOX compliance

Trade compliance

ISO processes

VMI/JIT knowledge

Hyperscaler mgmt

Portal admin

Education

Bachelor's degree in Business Administration, Supply Chain Management, Operations, or a related field.

Tools

Tableau

Power BI

NetSuite

Oracle ERP

SAP

Microsoft Dynamics

Salesforce

Job description

Qualifications

Basic Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Operations, or a related field.
• Five years in sales operations, customer logistics, or supply chain operations within the semiconductor, electronics, or hardware manufacturing industry, including direct experience with large, high-volume accounts.
• Proven experience owning a hyperscaler, OEM, or equivalent strategic account relationship from a commercial operations standpoint — not purely internal-facing.
• Proficiency with major ERP systems (NetSuite, Oracle, SAP, or Microsoft Dynamics) and CRM platforms (Salesforce or Oracle).
• Advanced Excel skills (pivot tables, VLOOKUPs/XLOOKUPs, data manipulation) and working knowledge of BI tools (Tableau or Power BI).
• Direct experience with customer portal administration, VMI, and JIT transaction models.
• Working knowledge of SOX, international trade compliance, and ISO process requirements as they apply to commercial order processing.

Preferred Qualifications

• Prior experience specifically supporting hyperscaler or large cloud/AI infrastructure accounts.
• Proficiency in Mandarin is highly valued given account and supply chain footprint.
• Experience with EDI and API-based portal integrations.
• Background in demand planning or supply chain in addition to sales operations.
• Track record of scaling sales operations process through a high-growth period.

Responsibilities

• Support the commercial operations point of contact for our hyperscaler accounts, managing the relationship end-to-end alongside the Sales account team.
• Administer and own major customer web portals for these accounts — forecasts, purchase orders, VMI (vendor-managed inventory) pulls, and JIT (just-in-time) transactions.
• Prepare materials with hyperscaler procurement and supply chain counterparts, presenting backlog, forecast accuracy, and open action items.
• Assist in resolving escalations, in partnership with senior team members regarding lead-time, delivery issues, and working with Sales to drive resolution directly with the customer.
• Excellent communication skills with the composure to lead a customer escalation calmly and represent the company along with Sales at senior procurement/supply chain reviews.
• Own global purchase order processing from quotation through delivery and invoicing via ERP (NetSuite or equivalent), for high-volume, high-complexity hyperscaler order flows.
• Work directly with CMs and APAC sales team to drive PO closure. Maintain record of shipments vs. customer share award commits.
• Manage the end-to-end RMA (Return Merchandise Authorization) process for these accounts, including root-cause coordination with quality and engineering.
• Track and report standard KPIs.

Hyperscaler Account Ownership

• Support the commercial operations point of contact for our hyperscaler accounts, managing the relationship end-to-end alongside the Sales account team.
• Administer and own major customer web portals for these accounts — forecasts, purchase orders, VMI (vendor-managed inventory) pulls, and JIT (just-in-time) transactions.
• Prepare materials with hyperscaler procurement and supply chain counterparts, presenting backlog, forecast accuracy, and open action items.
• Assist in resolving escalations, in partnership with senior team members regarding lead-time, delivery issues, and working with Sales to drive resolution directly with the customer.
• Excellent communication skills with the composure to lead a customer escalation calmly and represent the company along with Sales at senior procurement/supply chain reviews.

Order Management & Fulfillment

• Own global purchase order processing from quotation through delivery and invoicing via ERP (NetSuite or equivalent), for high-volume, high-complexity hyperscaler order flows.
• Work directly with CMs and APAC sales team to drive PO closure. Maintain record of shipments vs. customer share award commits.
• Manage the end-to-end RMA (Return Merchandise Authorization) process for these accounts, including root-cause coordination with quality and engineering.
• Track and report standard KPIs.

Supply Chain & Factory Coordination

• Partner directly with supply chain management, planners, and manufacturing operations to address product backlog scheduling and align hyperscaler demand against wafer/assembly capacity and allocation decisions.
• Proactively communicate supply constraints or upside opportunities to Sales and the customer, rather than reacting to escalations.
• Support new product introduction (NPI) commercial readiness ahead of production ramp for hyperscaler-specific program requirements.

Compliance & Process Control

• Review incoming commercial POs for pricing accuracy and alignment with revenue recognition policy, SOX compliance, international trade compliance, and ISO protocols.
• Ensure hyperscaler-specific contractual terms (pricing, price protection, audit rights) are correctly reflected in systems and honored operationally.
• Maintain audit-ready documentation for all account‑level pricing, forecast, and compliance decisions.

Process Automation & Continuous Improvement

• Identify opportunities to streamline hyperscaler portal workflows; partner with IT to implement automated data extraction, EDI, or API integrations that reduce manual entry and error rates.
• Build and maintain dashboards for bookings, backlog, forecast accuracy, and design-win-to-revenue tracking specific to hyperscaler accounts.

Cross-Functional Leadership

• Act as the voice of the hyperscaler customer internally, feeding requirements back into supply chain, product marketing, and engineering.
• Coordinate with Sales and FAEs to keep design-in/design-win tracking accurate for these accounts.

About Credo

Credo’s mission is to transform connectivity at scale through fast, reliable, and energy-efficient system solutions. Our high-speed copper and optical interconnect products deliver industry-leading power and performance at up to 1.6T to meet the ever-expanding data infrastructure demands of AI.

Our product portfolio includes ZeroFlap (ZF) Active Electrical Cables (AECs) and ZF optical transceivers, OmniConnect memory solutions, and a suite of retimers and DSPs for optical and copper Ethernet and PCIe, all leveraging the PILOT diagnostic and analytics software platform. Credo innovations enable our customers to connect the systems that connect the world.

Credo is committed to creating an inclusive environment for all employees and welcome applicants from diverse backgrounds without regard to race, color, religion, gender, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, ethnicity, genetic information, age, disability, veteran status, or any other legally protected basis. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail].