Sales Operations Manager

ServiceWhale Inc.; Philadelphia (Philadelphia County); On-site; USD 59,000 - 72,000; Full time

Job summary

ServiceWhale Inc. is seeking a Sales Operations Manager to drive adoption of our SaaS platform among contractor accounts, guiding onboarding, deployment, and revenue growth.

You will work directly with contractors, perform product demonstrations, and manage relationships from initial sales through implementation and ongoing account expansion.

Qualifications

• Experience in account management or SaaS sales in a client-facing role.
• Proven ability to sell software and subscription services.
• Experience conducting product demonstrations and communicating value.
• Excellent communication and relationship-building skills.

Responsibilities

• Sell ServiceWhale software and subscriptions to contractor accounts.
• Manage opportunities from first contact to close and deployment.
• Conduct product demonstrations and articulate business value.
• Identify upsell/cross-sell opportunities within contractor base.
• Oversee onboarding and successful product deployment.

Skills

Account management

SaaS sales

Customer success

Client-facing

Job description

Sales Operations Manager – Sales & Software Deployment

About ServiceWhale

ServiceWhale is a rapidly growing software platform company delivering the next generation of digital customer engagement for service-intensive industries. Our customers include leading manufacturers across a variety of home improvement industries, as well as hundreds of contractors throughout the U.S. and Canada. Our SaaS platform, including instant quoting capabilities, helps manufacturers and their networks of dealers and contractors generate more business through digital channels.

About the Role

ServiceWhale is seeking a Sales Operations Manager to join our growing team. This is a sales-focused, client-facing role responsible for onboarding contractors, driving adoption of ServiceWhale's software solutions, and growing revenue across an assigned portfolio of contractor accounts.

You will work directly with contractors to understand their businesses, identify opportunities, recommend the right ServiceWhale solutions, and manage the customer relationship from the initial sales conversation through implementation and ongoing account growth.

A key component of the role is ensuring contractors are successfully configured and positioned to get the most value from their ServiceWhale subscription. This includes coordinating onboarding, collecting pricing and business information, supporting software deployment, and helping contractors effectively use the products and features available to them.

The ideal candidate is a motivated, results-oriented professional who enjoys selling, building relationships, conducting product demonstrations, and taking ownership of the work required to successfully launch and grow customer accounts.

What You'll Do

• Sell ServiceWhale software and subscription solutions to new and existing contractor accounts.
• Identify contractor needs and recommend the products, features, and service packages that best align with their business.
• Manage sales opportunities from the initial conversation through close and successful deployment.
• Conduct product demonstrations and clearly communicate the business value of ServiceWhale’s solutions.
• Identify and pursue upselling and cross-selling opportunities across the existing contractor base
• Confidently handle customer questions and objections throughout the sales process.
• Build strong, long-term relationships with contractors and key customer contacts.

Contractor Onboarding & Software Deployment

• Own the onboarding process for new installers and guide contractors through setup and activation.
• Configure contractor accounts based on their services, pricing, markets, and business requirements.
• Collect, organize, and validate contractor pricing information required to deploy quoting and other software functionality.
• Coordinate key implementation milestones and ensure contractors are prepared for a successful launch.
• Educate contractors on ServiceWhale products, features, and best practices.
• Troubleshoot onboarding and implementation challenges and coordinate internally when additional support is needed.

What We're Looking For

• Experience in account management, SaaS sales, customer success, or a related client-facing role.
• Proven sales experience and the ability to confidently sell software and subscription-based services.
• Comfortable conducting product demonstrations and communicating the value of technology to customers.
• Strong communication, relationship-building, and follow-up skills.
• Ability to understand software products and translate features into clear business benefits.
• Highly organized, detail-oriented, and capable of managing multiple customer implementations simultaneously.
• Comfortable working with customer pricing, account information, and performance metrics.
• Strong problem-solving skills and the ability to take ownership of customer needs.
• Results-oriented mindset with a strong sense of accountability.
• Ability to work independently while collaborating effectively with internal teams.

Compensation

Base Salary: $65,000 annually

Bonus / Incentive: 20%–30%+ of base salary annually, tied to individual performance and defined metrics, with additional earning potential based on results.