Sales Operations Manager

Inspiraeducation; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Inspiraeducation is seeking a Sales Operations Manager to empower our sales team in NYC. This in-person role necessitates designing onboarding programs, developing playbooks, and optimizing sales processes for maximum efficiency.

The ideal candidate will have experience in high-ticket D2C sales and a strong understanding of sales methodologies, alongside excellent communication skills and proficiency in various CRM and enablement tools. Join us to drive productivity and enhance sales performance.

Qualifications

• 1-3 years of experience in sales enablement, sales training or sales operations.
• Strong understanding of sales methodologies and buyer journeys.
• Proven ability to partner cross-functionally.

Responsibilities

• Design and deliver onboarding programs for new sales hires.
• Develop and maintain sales playbooks and scripts.
• Track and report on KPIs like win rates and conversion.

Skills

Sales experience in a high-ticket D2C environment

Sales management experience

Sales enablement experience

Understanding of sales processes

Excellent communication skills

Proficiency with CRM systems (HubSpot)

Data-driven mindset

Tools

HubSpot

Gong

Outreach

Highspot

Seismic

Job description

About Inspira Education

Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities.

As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide.

As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures and Jeff Fluhr (Founder of Stubhub).

The Role

We’re seeking a Sales Operations Manager to empower our sales team with the tools, training, processes, and insights they need to succeed. This role sits at the intersection of sales, data, marketing, and operations—ensuring our sellers are enabled to maximize productivity, improve win rates, and deliver consistent messaging to prospects and customers.

This is an in-person role that requires working onsite at our NYC office.

What You’ll Do

Training & Development

• Design and deliver onboarding programs for new sales hires
• Create ongoing training, certifications, and workshops to upskill reps
• Conduct call reviews, coaching sessions, and feedback loops to improve sales effectiveness

Content & Resources

• Develop and maintain sales playbooks, scripts, and competitive battle cards
• Partner with marketing/product to create and update sales collateral (presentations, one-pagers, case studies)
• Ensure reps can easily access the right content at the right time in the sales cycle

Process & Playbooks

• Define and document consistent sales methodologies, qualification criteria, and stage definitions
• Optimize lead handoffs between SDRs, AEs, and CS
• Identify bottlenecks in the sales cycle and recommend improvements

Technology & Tools

• Administer and optimize sales tools (CRM, call recording, prospecting platforms, sales engagement software)
• Drive tool adoption across the team and measure usage effectiveness
• Evaluate new tools and technologies to support sales efficiency

Analytics & Insights

• Track and report on KPIs such as win rates, conversion by stage, and rep productivity
• Build dashboards and provide insights to sales leadership
• Leverage data to guide training, process improvements, and strategy

Who You Are

• Experience of having done individual sales ideally in a high-ticket D2C environment
• 1-2 years of experience as a sales manager
• 1–3 years of experience in sales enablement, sales training or sales operations
• Strong understanding of sales processes, methodologies, and buyer journeys
• Excellent communication, training, and facilitation skills
• High proficiency with CRM systems (HubSpot) and enablement tools (Gong, Outreach, Highspot, Seismic)
• Data-driven mindset with the ability to analyze metrics and translate into actionable insights
• Proven ability to partner cross-functionally (sales, marketing, product, ops)

Success in this Role Looks Like

• New sales hires are ramping up to productivity faster
• Sales teams use consistent messaging and playbooks
• Higher win rates and quota attainment
• Reduced friction in sales processes and tools
• Leadership has clear visibility into performance metrics

Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in providing employment opportunities and benefits.