Business Applications Manager

Inspira Education; New York (NY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

100% coverage of health, vision, and dental benefits

Flexible Paid-time Off

Learning and Development Budget

401k retirement savings with matching

Diversity and inclusion programs

Job summary

A leading edtech startup in New York is seeking a CRM, operations, and process leader. The role involves collaborating with marketing, sales, and student success teams to drive productivity and scalable operations. Ideal candidates have over 4 years of experience in a relevant field and strong knowledge of CRM systems. The position offers a vibrant work environment, health benefits, and opportunities for impact.

Qualifications

• 4+ years of experience in Business, Sales, or Success Operations.
• Proven experience collaborating with various teams.
• Strong knowledge of sales and customer success disciplines.

Responsibilities

• Collaborate with teams to enhance operational excellence.
• Define and implement support systems and scalable processes.
• Ensure data accuracy in HubSpot CRM.

Skills

Analytical thinking

Communication skills

Sales operations

CRM systems

Problem-solving

Education

Bachelor's degree

Master's degree

Tools

HubSpot CRM

Google Analytics

GTM

Job description

About Inspira Education

Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. We are backed by leading venture capital firms and investors, including Zeev Ventures, Quiet Capital, Craft Ventures, Jeff Fluhr, and David Sacks.

The Role

We’re on the hunt for our very first CRM, operations, and process leader – a powerhouse role where you can truly make an impact. In this position, you’ll partner closely with our marketing, sales, and student success teams to supercharge our effectiveness on a global scale. You’ll be at the forefront of driving productivity and creating scalable operations that empower our organization to reach new heights. If you love diving into direct-to-consumer sales motions, have a knack for CRM systems (we use HubSpot), and are passionate about supporting a vibrant, growing team, we want to hear from you. You’ll play a vital role in scaling Inspira’s revenue funnel by implementing efficient processes, enabling every role in our organization, utilizing the best tools, and delivering insightful business intelligence.

Note: This is a hybrid role that requires you to be in person in our NYC office 4 days a week.

Responsibilities

• Collaborate with sales, marketing, and operations teams to enhance operational excellence and rigor in the business
• Define, develop, and implement sales, marketing, and student success support systems and scalable processes
• Work closely with key stakeholders/cross-functional teams to understand operational needs and improve existing workflows
• Educate the sales, marketing, and student success teams about process changes and system updates, keeping them informed about change management
• Assist the team in finding simple and scalable process solutions for day-to-day challenges
• Ensure data accuracy in HubSpot CRM
• Lead all attribution infrastructure - UTM tracking, Google Analytics, Ad platforms
• Integrate all of our platforms, e.g., GTM, GA4, and HubSpot
• Integrate our third-party tools with GTM, GA4, and HubSpot (e.g., webinar tools, outgrow, etc.)
• Write and maintain documentation for operation processes
• Prepare ad hoc analyses and participate in special projects as needed
• Create and maintain reports and dashboards that facilitate quick decision-making at scale
• Drive process improvement, adoption, and effectiveness at all levels of the sales process

Qualifications

• 4+ years of experience in Business, Sales, Success Operations, or a similar role
• Proven experience collaborating with sales, marketing, and operations teams to drive strategic initiatives
• Bachelor’s degree required, Masters degree preferred
• Experience in a startup environment and a demonstrated ability to work within a scaling team, ideally having been part of a team with less than 50 employees
• Strong knowledge and understanding of sales and customer success disciplines
• Solid functional understanding of HubSpot CRM, with robust experience in creating and maintaining reports and dashboards
• Excellent analytical thinking skills, with the ability to break down ambiguous problems into clear, manageable components and identify optimal solutions
• Exceptional verbal and written communication skills, along with strong organizational abilities; experience in project or program management is a plus
• Strong problem-solving and troubleshooting skills, with the ability to escalate issues and roadblocks as necessary
• Commitment to drive actionable outcomes and results
• Ability to balance a sharp focus on measurable outcomes with genuine empathy for people, customers, and the business. Flexible team player with a proactive approach
• High energy, humility, and the capacity to work effectively with diverse personalities
• This is a hands-on position; the ideal candidate must be willing to "roll up their sleeves”

What we look for

• A passion for cultivating authentic connections
• Individuals who embody a winning attitude
• A mindset fueled by curiosity
• Determination to hustle and overcome challenges
• An infectious enthusiasm and adaptability
• Boundless energy and relentless tenacity

Why you'll love Inspira

• Amazing people with a great vision and values
• Opportunity to work directly with co-founders and drive impact quickly
• Your work directly impacts the lives and careers of students across the globe
• 100% coverage of health, vision, and dental benefits
• Flexible Paid-time Off
• Learning and Development Budget
• 401k retirement savings with matching
• Diversity and inclusion programs
• Note: some benefits may not be provided to 1099 contractors

Inspira Education Group is an equal opportunity employer and does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.