Sales Operations Manager

Figma; New York (NY); Remote; USD 140,000 - 296,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Retirement benefits with company contr

Parental leave

Mental health and wellness benefits

PTO and paid holidays

Job summary

Figma is seeking an experienced Sales Operations Manager to partner with the Sales team across Mid-Market, Enterprise & Strategic segments. The role sits on the Regional Sales Operations team, helping scale revenue for self-serve and assisted motions, with NY/o remote options.

You will translate performance data into regional priorities, manage forecasting rigor, and drive leadership decisions with AI-enabled dashboards and cross-functional collaboration.

Qualifications

• 5+ years of sales operations experience in a SaaS environment.
• Proficient in Salesforce, SQL, and BI tools (Sigma).
• Experience leveraging AI tools to generate sales insights (Claude Code, Codex).
• Strong communication skills; able to present complex analyses to senior leadership.

Responsibilities

• Partner with the SVP of AMER Sales to translate performance and market insights into regional priorities and investments.
• Assist forecasting for Mid-Market, Enterprise & Strategic segments with rigor.
• Lead operating cadence: MBRs, QBRs, and weekly forecast reviews with concise leadership-ready outputs.
• Shape org design, headcount, quotas, and book-of-business allocation for scalable growth.
• Build dashboards and AI-driven insights to accelerate data-to-action for sales and finance leaders.
• Collaborate with Sales Systems, Finance, and Data Science to ensure data quality and actionable insights.

Skills

Sales operations

Analytical thinking

Communication

Forecasting

Tools

Salesforce

SQL

Sigma

Gong

Claude Code

Codex

Job description

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

We are seeking an experienced Sales Operations Manager to partner with our Sales team for Mid-Market, Enterprise & Strategic segments. In this role, you will serve as a business partner on the Regional Sales Operations team, playing a critical role in helping Figma Sales scale revenue across both our self-service and assisted sales motions.

This role is available to hire from our US hubs and remote locations. Preferable is in New York City.

What you’ll do at Figma:

Serve as a trusted thought partner and strategic advisor to the SVP of AMER Sales — translating business performance, market trends, and field insights into clear recommendations that shape regional priorities, guide investment decisions, and accelerate growth

Assist the forecasting process for Mid-Market, Enterprise & Strategic, bringing rigor and repeatability to pipeline reviews

Lead and elevate the operating cadence — MBRs, QBRs, weekly forecast reviews — by synthesizing trends, surfacing risks and opportunities, and driving leadership to clear, timely decisions

Shape the organizational foundation across the segments by recommending headcount, org design, quota structures, and book-of-business allocation — ensuring the business is set up to scale efficiently and equitably

Build and maintain intelligence systems — dashboards, performance reports, and automated insights — that leverage AI to compress the time from data to action for sales and finance leadership

Deploy AI tools and workflows to continuously improve operational processes: from pipeline analysis and forecasting accuracy to identifying patterns in rep performance and segment health that would be impossible to surface manually

Partner cross-functionally with Sales Systems, Finance, and Data Science to uphold data quality and governance standards — ensuring the insights leadership relies on are trustworthy, timely, and actionable

We'd love to hear from you if you have:

5+ years of sales operations experience, preferably in a high-growth SaaS environment

Strong analytical and technical skills, with proven expertise in Salesforce, SQL and BI tools (specifically Sigma)

Demonstrated experience leveraging AI tools to generate sales insights, including hands‑on experience with Claude Code and Codex

Strong communication skills with the ability to translate complex analysis into clear, actionable insights and deliver sophisticated models, spreadsheets, and executive presentations to senior leadership

While not required, it’s an added plus if you also have:

Deep SQL knowledge and experience with Sigma and Gong

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.

Benefits

• health, dental, and vision coverage
• retirement benefits with company contributions
• parental leave and reproductive or family planning support
• mental health and wellness benefits
• paid time off
• paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations
• Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave
• PTO is subject to manager approval
• Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts
• Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non‑sales roles

Annual Base Salary Range:
$140,000—$296,000 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [e-mail]. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

Holding interviews in an accessible location

Enabling closed captioning on video conferencing

Ensuring all written communication be compatible with screen readers

Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

Application limits:

To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:

Candidates may submit up to 5 applications during any rolling 30-day period.

Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.

Once the applicable days has passed, candidates are welcome to apply again.