Sales & Operations Manager

EMBARC; Colusa (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance and dental

Vision insurance

Paid time off

Referral program

Job summary

EMBARC is seeking a Sales and Operations Manager for a full-time position at our cannabis dispensary. You will lead customer experience, drive sales, and oversee store operations, inventory, and compliance. The role requires strong leadership, organizational skills, and a dedication to community engagement.

The candidate will mentor staff, manage daily processes, and ensure adherence to state regulations. Health, dental, vision, and life insurance, paid time off, and a referral program are

Qualifications

• Proven leadership in retail, with focus on customer experience and sales goals.
• Experience managing store operations, inventory, and staff performance.
• Knowledge of state cannabis regulations and retail compliance.
• Familiarity with TreezPOS and METRC is preferred.

Responsibilities

• Lead front-of-house team to exceed sales goals and deliver exceptional customer experiences.
• Oversee opening/closing, cash handling, merchandising, and store compliance.
• Train, mentor, and coach staff; communicate between management and employees.
• Manage inventory processes: intake, counts, pricing, transfers, recalls, and audits.

Skills

Leadership

Customer experience

Sales

Operations management

Retail systems

Compliance

Tools

TreezPOS

METRC

POS systems

Compliance software

Job description

Job Description: Salesand OperationsManager

Embarcseeksan experienced, self-motivated, and organized leader to be our full-time Salesand OperationsManager at our cannabis dispensary. Embarcis an emerging cannabis retailer, passionate about our community, customers, people. If you are excited about retail leadership, read below -- we invite you to apply.

What is the Job?

The Salesand OperationsManager oversees all Customer Experience and Sales Initiatives while also managing store operations, leading the team, and supporting inventory operations. This role requires a laser-like focus on all aspects of the customerexperience, driving sales, community engagement, strong leadership, organizational skills, and strict compliance with company policies and state regulations.

Core Responsibilities -Customer Experience:

• Leads the front ofhousestore team to create an exceptional experience for customers and employees, and to exceed sales goals.
• Engage with customers on the sales floor, answeringquestionsand recommending products.
• Championbrand education andproduct knowledgetraining.
• Analyzesales metricsandemployee performanceto drive business results.
• Build customer retention using company loyalty programs.
• Lead the communication and execution ofsales andmarketing initiatives.
• Execute visual merchandising to uphold company standards.
• Lead community engagement, field marketing,and events.
• Manage customer reviews across all platforms.

Store Operations:

• Supervise daily store operations to ensure efficiency and compliance.
• Oversee opening and closing procedures, cash handling, and merchandising.
• Supporttheimplementation of company policies, legal regulations,and operational improvements.
• Ensurethat facilityissues are rectified toprovide a excellent customer experience.
• Ableto safely lift and carry up to35lbs
• Act as a PPSO asneeded.

Leadership:

• Mentor, train,and coach team members, fostering a culture of continuous learning,development, and accountability.
• Act as a key point of contact between store management and staff.
• Understand andfollow the Collective Bargaining Agreementgoverning all hourlyteam members.
• Build a culture that aligns with the core values of the organization.
• Utilize critical problem-solving skillstomakedecisions for the store.
• Be a champion of change.
• Ensure inventory supports daily sales, marketing initiatives, and customer experience.
• Assistwithall aspects of inventory management:intake,counts, pricing, transfers, recalls,stocking, and compliance.
• Assistwithmaintainingaccuratecounts and records in METRC and POS systems.
• To ensure accuracy,assistwithrecurring audits, spot checks, and cycle counts.
• Develop andmaintainstrong vendor relationships.
• Ensure compliance with state and local cannabis regulations.

What SkillsWe'reLooking For:

• Strong leadership and communication skills with both staff and vendors.
• Deep understanding ofcustomer experience and driving of sales
• Highly organized, detail-oriented, and able to prioritize multiple responsibilities.
• Ability to lead and motivate a team in a fast-paced retail environment.
• Proficiencyin retail systems, compliance software, and reporting tools.

Required Education and Experience:

• Proventrack recordofutilizingtraining and resources to drive a culture of exceptional customer experience and sales.
• Experience with TreezPOS system.
• At least two years of management or supervisory experience in retail or operations.
• Experience with computerized inventory and compliance systems.

Expected Hours of Work:

This is a full-time exempt role in a retail store open 365 days a year. Evening, weekend, and holiday shifts are required based on business needs.

• Health, dental, vision, and life insurance
• Paid time off
• Referral program

Embarcis an equal opportunity employer. All qualified applicants will be considered without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, or current employment status.