Sales & Operations Manager

EMBARC; San Pablo (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee discounts

Professional development support

Referral program

Job summary

Embarc seeks an experienced Sales and Operations Manager to lead our cannabis dispensary in California. You will drive customer experience, sales initiatives, and store operations while coaching a team and ensuring compliance with state regulations.

Key responsibilities include mentoring staff, leading marketing efforts, and maintaining accurate inventory and POS systems. This on-site role requires strong leadership and a passion for community engagement.

Qualifications

• Proven track record leading retail teams and driving sales.
• Experience implementing customer experience programs and initiatives.
• Experience in cannabis retail compliance and inventory controls.

Responsibilities

• Lead front-of-store team to deliver exceptional customer experiences and exceed sales goals.
• Oversee store operations, cash handling, merchandising, and policy compliance.
• Drive inventory management, audits, and METRC/POS accuracy.

Skills

Leadership

Customer experience

Sales initiatives

Store operations

Inventory management

Team mentorship

Compliance

Education

2+ years retail management

Tools

TreezPOS

METRC

POS systems

Job description

Job Description: Salesand OperationsManager

Embarc seeks an experienced, self-motivated, and organized leader to be our full-timeSalesand OperationsManagerat our cannabis dispensary.Embarcis an emerging cannabis retailer, passionate about our community,customers, andpeople. If you are excited about retail leadership, read below -- we invite you to apply.

What is the Job?

TheSalesand OperationsManageroverseesallCustomer Experience and Sales Initiativeswhile also managing store operations, leading the team, and supportinginventoryoperations. This role requiresa laser-like focus on all aspects ofthe customerexperience,drivingsales,community engagement,strong leadership, organizational skills, and strict compliance with company policies and state regulations.

Core Responsibilities -Customer Experience:

• Leads the front ofhousestore team to create an exceptional experience for customers and employees, and to exceed sales goals.
• Engage with customers on the sales floor, answeringquestionsand recommending products.
• Championbrand education andproduct knowledgetraining.
• Analyzesales metricsandemployee performanceto drive business results.
• Build customer retention using company loyalty programs.
• Lead the communication and execution ofsales andmarketing initiatives.
• Execute visual merchandising to uphold company standards.
• Lead community engagement, field marketing,and events.
• Manage customer reviews across all platforms.

Store Operations:

• Supervise daily store operations to ensure efficiency and compliance.
• Oversee opening and closing procedures, cash handling, and merchandising.
• Supporttheimplementation of company policies, legal regulations,and operational improvements.
• Ensurethat facilityissues are rectified toprovideanexcellent customer experience.
• Ableto safely lift and carry up to35lbs
• Act as a PPSO asneeded.

Leadership:

• Mentor, train,and coach team members, fostering a culture of continuous learning,development, and accountability.
• Act as a key point of contact between store management and staff.
• Understand andfollow the Collective Bargaining Agreementgoverning all hourlyteam members.
• Build a culture that aligns with the core values of the organization.
• Utilize critical problem-solving skillstomakedecisions for the store.
• Be a champion of change.

Inventory:

• Ensure inventory supports daily sales, marketing initiatives, and customer experience.
• Assistwithall aspects of inventory management:intake,counts, pricing, transfers, recalls,stocking, and compliance.
• Assistwithmaintainingaccuratecounts and records in METRC and POS systems.
• To ensure accuracy,assistwithrecurring audits, spot checks, and cycle counts.
• Develop andmaintainstrong vendor relationships.
• Ensure compliance with state and local cannabis regulations.

What SkillsWe'reLooking For:

• Strong leadership and communication skills with both staff and vendors.
• Deep understanding ofcustomer experience and driving of sales
• Highly organized, detail-oriented, and able to prioritize multiple responsibilities.
• Ability to lead and motivate a team in a fast-paced retail environment.
• Proficiencyin retail systems, compliance software, and reporting tools.

Required Education and Experience:

• Proventrack recordofutilizingtraining and resources to drive a culture of exceptional customer experience and sales.
• Experience withTreezPOS system.
• At leasttwo years of management or supervisory experience in retail or operations.
• Experience with computerized inventory and compliance systems.

Expected Hours of Work:

This is a full-timeexemptrole in a retail storeopen365 daysa year. Evening, weekend, and holiday shifts arerequiredbased on business needs.

Benefits:

• Health, dental, vision, and life insurance
• Paid time off
• Employee discounts
• Professional development support
• Referral program

Equal Opportunity:

Embarcis an equal opportunity employer. All qualified applicants will be considered without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, or current employment status.