Sales and Operations Manager

Embarc, LLC.; California; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, dental, vision, and life insurance

Paid time off

Employee discounts

Professional development support

Referral program

Job summary

A cannabis retailer is seeking a full-time Sales and Operations Manager to lead customer experience and store operations. The role involves overseeing sales initiatives, ensuring compliance with cannabis regulations, and mentoring the team. Candidates should have strong leadership and communication skills, a minimum of two years of supervisory experience in retail, and familiarity with relevant compliance software. This position offers comprehensive benefits and requires flexibility in working hours.

Qualifications

• Proven track record in enhancing customer experience and sales.
• At least two years of management or supervisory experience in retail or operations.
• Experience with computerized inventory and compliance systems.

Responsibilities

• Oversee all Customer Experience and Sales Initiatives.
• Manage daily store operations for efficiency and compliance.
• Mentor and train team members for continuous learning and accountability.

Skills

Strong leadership

Communication skills

Customer experience understanding

Organizational skills

Compliance knowledge

Education

High school diploma or equivalent

Tools

TreezPOS

METRC

Job description

Job Description: Salesand OperationsManager

Embarc seeks an experienced, self-motivated, and organized leader to be our full-time Salesand OperationsManager at our cannabis dispensary. Embarc is an emerging cannabis retailer, passionate about our community, customers, and people. If you are excited about retail leadership, read below -- we invite you to apply.

What is the Job?

The Salesand OperationsManager oversees all Customer Experience and Sales Initiatives while also managing store operations, leading the team, and supporting inventory operations. This role requires a laser-like focus on all aspects of the customer experience, driving sales, community engagement, strong leadership, organizational skills, and strict compliance with company policies and state regulations.

Core Responsibilities - Customer Experience:

• Leads the front of house store team to create an exceptional experience for customers and employees, and to exceed sales goals.
• Engage with customers on the sales floor, answering questions and recommending products.
• Champion brand education and product knowledge training.
• Analyzes sales metrics and employee performance to drive business results.
• Build customer retention using company loyalty programs.
• Lead the communication and execution of sales and marketing initiatives.
• Execute visual merchandising to uphold company standards.
• Lead community engagement, field marketing, and events.
• Manage customer reviews across all platforms.

Store Operations:

• Supervise daily store operations to ensure efficiency and compliance.
• Oversee opening and closing procedures, cash handling, and merchandising.
• Support the implementation of company policies, legal regulations, and operational improvements.
• Ensure that facility issues are rectified to provide a excellent customer experience.
• Able to safely lift and carry up to 35lbs.
• Act as a PPSO as needed.

Leadership:

• Mentor, train, and coach team members, fostering a culture of continuous learning, development, and accountability.
• Act as a key point of contact between store management and staff.
• Understand and follow the Collective Bargaining Agreement governing all hourly team members.
• Build a culture that aligns with the core values of the organization.
• Utilize critical problem-solving skills to make decisions for the store.
• Be a champion of change.

Inventory:

• Ensure inventory supports daily sales, marketing initiatives, and customer experience.
• Assist with all aspects of inventory management: intake, counts, pricing, transfers, recalls, stocking, and compliance.
• Assist with maintaining accurate counts and records in METRC and POS systems.
• To ensure accuracy, assist with recurring audits, spot checks, and cycle counts.
• Develop and maintain strong vendor relationships.
• Ensure compliance with state and local cannabis regulations.

What Skills We're Looking For:

• Strong leadership and communication skills with both staff and vendors.
• Deep understanding of customer experience and driving sales.
• Highly organized, detail-oriented, and able to prioritize multiple responsibilities.
• Ability to lead and motivate a team in a fast-paced retail environment.
• Proficiency in retail systems, compliance software, and reporting tools.

Required Education and Experience:

• Proven track record of utilizing training and resources to drive a culture of exceptional customer experience and sales.
• Experience with TreezPOS system.
• At least two years of management or supervisory experience in retail or operations.
• Experience with computerized inventory and compliance systems.

Expected Hours of Work:

This is a full-time exempt role in a retail store open 365 days a year. Evening, weekend, and holiday shifts are required based on business needs.

Benefits:

• Health, dental, vision, and life insurance
• Paid time off
• Employee discounts
• Professional development support
• Referral program

Equal Opportunity:

Embarc is an equal opportunity employer. All qualified applicants will be considered without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, or current employment status.