Sales Operations Manager

Built Brands; American Fork (UT); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Collaborative work environment

Benefits package

Job summary

A leading protein snack company in American Fork, UT is seeking a Sales Operations Manager to support the sales team and manage operations. This onsite position requires excellent organizational and communication skills, with responsibilities including order management and data accuracy. The ideal candidate has a bachelor's degree, with 3+ years of relevant experience in sales or customer service. Competitive salary and an innovative work environment are offered.

Qualifications

• 3+ years of experience in sales operations or account management.
• Strong communication and relationship-building skills.
• Familiarity with CPG or brokerage landscape.

Responsibilities

• Process and manage purchase orders across retail and distributor portals.
• Monitor order accuracy and fulfillment timelines.
• Maintain accurate pricing and deduction records.

Skills

Sales operations

Customer service

Data management

Excel skills

Communication skills

Organizational abilities

Education

Bachelor's degree in business or related field

Tools

EDI

SPS Commerce

PromoMash

Job description

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This range is provided by Built Brands. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $100,000.00/yr

Location: American Fork, UT (BUILT Brands Headquarters)

This is an onsite position only.

About BUILT Bar, LLC

Come join one of the fastest-growing brands in protein snacking! With breathtaking views of the Wasatch Range, Built Bar is headquartered just 45 minutes south of Salt Lake City, Utah—home of the 2002 Winter Olympics and “the best snow on earth.” We are passionate about crafting the most delicious protein snacks on the planet while maintaining an exceptional nutritional profile. As innovators and dreamers, we are committed to excellence in the fitness nutrition industry and measure our success by the success of our consumers and customers.

Position Overview The Sales Operations Manager will serve as a key support to our sales team. The successful candidate will be a central hub between our sales, operations, marketing and finance teams, ensuring flawless execution of retail and distributor orders, data and forecast accuracy, and customer compliance. This role will oversee order processing, maintain pricing and promotional data, and support the sales team with forecasting, administrative, reporting, and event coordination needs. The ideal candidate is detail-oriented, highly organized, and skilled in managing multiple priorities in a fast-paced environment. He/she will be highly customer service-oriented. With a dotted reporting line to our two Vice Presidents of Sales, this role includes a Sales Coordinator direct report.

Key Responsibilities

Order & Data Management

· Process and manage purchase orders across major retail and distributor portals (SPS, EDI, etc.)

· Monitor order accuracy, fulfillment, and shipping timelines in coordination with operations

· Maintain accurate pricing, promotion, and deduction records

· Partner with Accounts Receivable on rebate submissions and deduction reconciliation

· Track compliance with retailer scorecards and KPIs

· Manage retail customer onboarding and agreements (including W-9s)

· Coordinate sample requests, sales presentations, and retailer portal navigation

· Track and submit promotional contracts and deal sheets

· Prepare new item forms, sell sheets, and compliance documents

· Organize sales meetings, trade shows, and retailer-specific events

· Monitors trade management software to ensure timely updates from sales team members

· Communicate inventory risk alerts to customers

· Maintain up-to-date online content, sales folders, internal databases, and digital platforms

· Maintain accurate broker contact and performance information

· Review broker reports and correspondence as required for follow-up

· Liaise with brokers, buyers, and distributors to troubleshoot item setup, sales data errors, and invoice discrepancies

· Resolve deduction disputes and maintain accurate scorecards

· Track trade spend effectiveness and broker performance metrics

Qualifications

· Bachelor's degree in business, Sales, Marketing, or related field preferred

· 3+ years of experience in sales operations, customer service, or account management—preferably in CPG or brokerage

· Familiarity with retail landscape including channels, customers and distributors

· Proficiency with EDI, SPS Commerce, and retail portal systems

· Strong data management and Excel/Google Sheets skills

· Excellent organizational and multitasking abilities

· Strong written and verbal communication skills

· Ability to work cross-functionally with internal teams and external partners

· Experience with PromoMash or similar trade promotion management tools is a plus

Why Join BUILT Bar LLC?

· Be part of a fast-growing, innovative brand in protein snacking

· Collaborative, high-energy work environment

· Competitive salary and benefits package

· Opportunity to work with a passionate team and contribute to a mission-driven compan

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Food and Beverage Services

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