Sales Operations Lead

Zendesk, Inc.; San Francisco (CA); Hybrid; USD 100,000 - 135,000; Full time

Job summary

Zendesk, a leading customer engagement software company, is searching for a Sales Operations Lead to support their Global Shared Services team. This role will manage sales tools, optimize processes, and collaborate with various departments to enhance sales efficiency and performance. Candidates should possess 6-8 years of relevant experience and strong analytical skills. The position offers competitive pay and opportunities for professional growth.

Benefits

Competitive salary and performance-based incentives

Professional growth opportunities

Dynamic and innovative work environment

Qualifications

• 6-8 years experience in sales operations or marketing operations.
• Ability to manage multiple projects and priorities effectively.
• Strong reporting background and strong analytical skills.

Responsibilities

• Oversee administration and reporting for sales tools.
• Build relationships with cross-functional teams to align on business priorities.
• Manage tool configurations and troubleshoot operational issues.

Skills

Analytical thinking

Project management

Sales methodologies

Problem-solving

Collaboration

Tools

Salesforce

Gong.io

LinkedIn Sales Navigator

Job description

Zendesk is looking for a Sales Operations Lead for our Global Shared Services team to oversee administration, Implementation and reporting for our new and existing sales tools, as well as to support GTM projects based on the company's top priorities. This role will assist in tool strategy and optimization for our sales teams and facilitate development and enablement across our sales teams globally.

You will play a key role in ensuring our teams are equipped with the right access, processes and insights to be successful. You will support efforts to drive our sales organization to use the tools they need to effectively and expertly generate pipeline and grow revenue; collaborate with sales, marketing operations, sales strategy and sales enablement leaders to develop appropriate processes; and assist the sales and management teams with tools, reports, and your analysis to provide visibility of success metrics

Key Responsibilities

Tool Management & Administration

Develop an understanding of Zendesk’s GTM tech stack and the information that flows through it

Manage day to day tool configuration, while working to continuously improve and enhance system processes to effectively meet and exceed business requirements

Assist in troubleshooting tool operational issues as they surface; collaborate with SMEs to propose changes to systems and processes to fix root causes

Ensure access is appropriately configured for user role profiles and new user roles

Conduct tool analysis to identify gaps and trends, present findings to key stakeholders

Initiate, communicate and coordinate business requirements for tool enhancement projects; oversee testing, implementation and change management

Create and maintain admin documentation related to tools and processes

Sales Process Optimization & Cross-Functional Collaboration

Build strong relationships with Sales, Marketing, Finance, GTM Operations, and IT teams to align on business priorities and execute the sales strategy

Develop, implement, and refine sales processes and workflows to improve efficiency, scalability, and sales execution across all regions.

Identify inefficiencies, propose solutions, and track progress in sales performance, pipeline management, and forecasting.

Act as a change agent, ensuring the adoption of new processes, tools, and best practices within the sales organisation.

Coordinate with our Sales Enablement team to create sales playbooks, training decks, videos and learning modules for our go-to-market roles with the goal of improving sales productivity, field communication and development toward globally consistent methodology and processes

Assist in supporting the company’s top priorities through developing business requirements, process development and execution of project based initiatives

Act as the Subject Matter Expert (SME) for Zendesk’s sales tech stack, ensuring data integrity

Influence and drive decision-making by presenting clear, data-backed insights that shape strategic priorities.

Your Experience & Skills

6-8 years experience, including 1+ in sales operations or marketing operations role

Highly skilled in relevant tech stack/sales platforms, examples include: Gong.io, Clari, Groove, Salesforce, Outreach.io, LinkedIn Sales Navigator, ZoomInfo, Lusha, 6Sense

Able to quickly learn and adapt to new process and technologies in order to meet business needs and drive business value

Strong reporting background using standard reporting tools

Experience with large GTM organizations, preferably with an international reach

Knowledge of sales, sales process, and sales methodologies

Strong presentation, facilitation, project management, and leadership skills

Proven ability to build strong relationships and work collaboratively across multiple departments, including marketing, sales, IT and operations

Ability to juggle multiple projects and competing priorities, balancing strategic initiatives with tactical execution.

Problem-solving/analytical mindset, organized, and able to manage multiple initiatives at once

Comfortable working in a fast-paced, evolving environment, demonstrating adaptability and a proactive mindset with the ability to act autonomously

Demonstrated experience in turning data into insights, ensuring sales leadership has the intelligence needed to drive performance.

This role will be supporting AMER operations so you should be willing to work flexible AMER hours.

What We Offer:

Competitive salary and performance-based incentives.

Professional growth opportunities within the GTM Operations team.

A dynamic and innovative work environment with cutting-edge technology.

The opportunity to drive significant impact on sales operations and business growth.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.

Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information .

#LI-MN4

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [e-mail] with your specific accommodation request.

About Us

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.

Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

More meaningful moments. Fewer Zoom calls.

What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.

With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.

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