Director, Sales Operations - M5 (SLSOPS - Sales Operations)

Vista Equity Partners Management, LLC; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

A leading company in cloud-based education software is seeking a Director of Sales Automation to lead sales automation efforts. This role requires extensive experience with Salesforce and CRM product management, ensuring enhanced sales productivity through innovative solutions. Candidates will manage automation strategies, analyze sales processes, and drive effective team collaboration in a dynamic environment.

Qualifications

• 5-10 years of CRM product management experience with emphasis on Salesforce.com.
• Deep technical proficiency in SFDC Sales Cloud and CPQ (Logik.io).
• Experience with cross-functional team collaboration and agile practices.

Responsibilities

• Lead the sales automation strategy from lead generation to closing.
• Integrate automation opportunities into the sales process.
• Manage all product backlog related to Sales as a product owner.

Skills

Salesforce Platform Management

Sales Automation

Data Management

Problem-Solving

Technical Proficiency

Job description

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

Our Sales team serves the critical role of getting our products into the hands of our customers. This talented team works hard to build and maintain relationships with our clients, as well as looks for new business opportunities to expand our reach.

Responsibilities

The Director, Sales Automation will be a dynamic and experienced leader, responsible for leading the sales automation and AI efforts in the Sales organization. This role will be responsible for leveraging SFDC to enhance our sales processes, increase effectiveness and support our Sales teams’ productivity, working in close partnership with the Enterprise Applications team. This role demands a blend of strategic vision, technical expertise, and leadership to innovate, implement and optimize sales automation tools. This person will manage a team supporting these efforts as well. Successful candidates will have a strong background in Salesforce Platform Management and Administration, be proactive, curious and innovative, and excited about driving productivity and effectiveness through sales technology.

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop and implement a long-term strategy for sales automation to enhance sales productivity from lead generation to closing, aligning to business targets.
• Identify automation opportunities and integrate them into the sales process to reduce manual and or many-click tasks.
• Analyze sales processes for inefficiencies and recommend/implement solutions using SFDC and other sales automation tools.
• Understand the needs and challenges of the sales teams, the mechanisms by which the cross-functional departments interact with sales automation and information, and tailor solutions that verifiably improve workflow and outcomes.
• Practice innovation daily and look for new ways to use Salesforce to gain a competitive advantage, whether through automation, AI or other emerging technologies.
• Make decisions based on analytics, metrics and leadership guidance to ensure automation efforts and AI are genuinely increasing outcomes and results.
• Manage projects, tasks, timelines, implementation of innovations, as well as team resources smoothly from start to finish.
• Demonstrate patience, perseverance and grit in a complex and everchanging environment.
• In collaboration with cross-functional partners, manage all product backlog related to Sales, including roadmap development and operating as product owner (i.e. development and priority of user stories, testing)
• Responsible for ensuring communications and change management related to releases, demonstrations, and working with the Sales Enablement team for relevant enablement on enhancements.
• Other duties as assigned

Qualifications

Minimum Qualifications

• Ideal target experience of 5-10 years of CRM product management experience, with at least 3 years specifically focused on Salesforce.com and including Lightening.
• Experience with other Sales Automation and tools preferred, such as outreach/prospecting, sales enablement, revenue intelligence, conversational intelligence.
• Deep technical proficiency in SFDC Sales Cloud, CPQ (Logik.io) and integrations with boundary applications is important, including customization, integration, and data management.
• Strong understanding of agile development practices and experience working within a change management and project framework.
  Ability to evaluate and prioritize solutions based on business needs and technical feasibility.
• Excellent at explaining complex systems in simple terms to stakeholders at all levels, including conveying the value of automation to non-technical team members.
• Strong problem-solving skills to address and resolve issues.