Sales Operations Intern

Ericsson GmbH; Plano (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

Ericsson is seeking a Sales Operations Intern in Plano, TX for a 12-week program starting May 25, 2027. The role supports the Sales Operations team with data, tools, and process improvements to drive better commercial outcomes.

You will work with CRM systems (Salesforce), Excel, and reporting dashboards to analyze funnel data, contribute to governance activities, and collaborate with account teams and managers, gaining hands-on experience in a corporate sales environment.

Qualifications

• Currently enrolled as a Bachelor's or Master's student in Business, Analytics, or related field.
• Interest in telecommunications and B2B sales, and data-driven decision making.

Responsibilities

• Support adherence to the sales process and document steps, update materials, and assist training activities.
• Assist with funnel management by maintaining data quality and providing access to information.
• Support sales governance tasks and track compliance with directives and delegation.
• Help manage sales tools like CRM and dashboards by gathering feedback and testing changes.
• Use spreadsheets and CRM systems to analyze data, generate basic reports, and summarize insights.

Skills

CRM systems

Data driven decision making

Analytical mindset

Attention to detail

Communication

Team collaboration

Curiosity and learning

Education

Bachelor's or Master's student

Tools

Salesforce

Excel

Google Sheets

PowerPoint

Job description

Grow with us

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

Sales Operations Intern Location: Plano, TX Duration: 12 weeks Start Date: May 25, 2027

About this opportunity:

Ericsson is seeking a Sales Operations Intern to support our Sales Operations team in the US market. This is an exciting opportunity for a current undergraduate or graduate student who wants to work at the intersection of sales process, data, tools, and commercial decision making. You’ll develop hands on experience supporting sales leaders, managing funnel data, and helping improve processes and tools that underpin Ericsson’s customer engagements.

Our purpose is to create connections that make the unimaginable possible. Every day, we use creativity, expertise, and technology to solve some of the world's greatest challenges and elevate opportunities that once seemed impossible.

You will build knowledge of Ericsson’s sales processes and customers, performing a variety of tasks under guidance while contributing directly to the team’s impact on data quality, process adherence, and sales performance.

What you will do:

• Support adherence to the Ericsson sales process by assisting Sales Operations team members with day to day activities, including documenting steps, updating process materials, and helping secure competence activities (training and guidance) for sales process end users.
• Help drive Sales Operations change programs by coordinating meetings, preparing communication and basic project documentation, and assisting project leaders with administrative activities needed to implement process and tool changes.
• Assist with sales funnel management by helping maintain data quality, streamlining access to funnel information, and supporting consistent application of qualification criteria to improve sales performance.
• Support sales governance activities by helping end users with tasks related to adherence to Sales Directive and Business Delegation, including tracking compliance checkpoints and organizing information in shared repositories.
• Help manage and improve sales tools (e.g., CRM, reporting dashboards) by gathering user feedback, testing small changes, and supporting activities that optimize end user proficiency, access, and satisfaction.
• Use spreadsheets, CRM systems (such as Salesforce), and AI enabled tools to analyze data, generate basic reports, identify trends, and summarize insights that support decision making in Sales Operations.
• Collaborate with Sales Operations colleagues, account teams, and commercial managers on activities that create value for the sales process and help end users work more effectively.
• Contribute to continuous improvement by identifying opportunities to simplify ways of working, documenting suggestions, and supporting small process and tooling enhancements.

Join our Team

The skills you bring:

• Currently enrolled as a Bachelors or Masters student (e.g., rising junior or senior) in Business Administration, Finance, Economics, Data Analytics, Information Systems, Industrial Engineering, or a related field.
• Strong interest in telecommunications, B2B sales, sales operations, CRM systems, and data driven decision making.
• Analytical mindset with the ability to work with structured data, follow established processes, and translate findings into clear, practical insights for business stakeholders.
• Comfortable using productivity tools (e.g., Excel or Google Sheets, PowerPoint) and willing to learn CRM systems such as Salesforce; prior experience with CRM, reporting, or basic scripting is a plus.
• Strong attention to detail and commitment to data quality, with the ability to follow guidelines and ask questions when something is unclear.
• Effective communication and collaboration skills, with the ability to work across sales, operations, and supporting functions.
• Curiosity, initiative, and a passion for learning how structured sales processes, tools, and analytics support customer engagements and commercial outcomes.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Plano (Country/ City)

Job details: Sales Operations Manager

Compensation and Benefits at Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.