Sales Operations & Enablement Coordinator

The Peninsular and Oriental Steam Navigation Company; Charlotte (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

DP World in Charlotte seeks a Commercial Sales Operations & Enablement Coordinator to drive CRM process adoption, deliver live and recorded virtual training, maintain training content, and support regional events. You will partner with Sales Leadership to advance commercial initiatives and sustain data integrity.

You should be highly organized, detail-oriented, and comfortable working in a fast-paced environment with evolving priorities.

Qualifications

• Minimum of 2 years of experience in Sales Operations, Commercial Support, Sales Enablement, Project Coordination, Training, Marketing Operations, Events, or a related business function
• Experience developing and delivering virtual training sessions, onboarding programs, or user enablement initiatives
• Strong working knowledge of CRM systems, preferably Microsoft Dynamics, with experience supporting user adoption, training, and data integrity
• Advanced proficiency in Microsoft Excel, PowerPoint, Word, and other Microsoft 365 applications
• Proven ability to create polished presentations, training materials, reports, and executive-ready documentation
• Experience supporting forecasting, KPI reporting, lead tracking, pipeline reporting, or ROI analysis is preferred
• Experience coordinating customer events, meetings, webinars, trade shows, or other commercial programs is preferred
• Strong organizational and project coordination skills with exceptional attention to detail
• Excellent written, verbal, and presentation skills with the ability to confidently facilitate virtual and in-person training sessions
• Demonstrated ability to manage multiple priorities, work independently with minimal supervision, and adapt quickly in a fast-paced environment

Responsibilities

• Own the delivery of CRM and commercial process training by planning and hosting live virtual training sessions, onboarding new users, facilitating refresher training, and maintaining a library of recorded training sessions and supporting documentation
• Develop, maintain, and continuously improve training materials, user guides, process documentation, and other sales enablement resources that support consistent adoption of CRM processes and best practices
• Partner with the CRM Administrator to improve CRM processes, promote user adoption, maintain documentation, and identify opportunities to enhance system utilization and operational efficiency
• Coordinate regionally sponsored customer, prospect, and internal events, including guest lists, invitations, registrations, attendance tracking, logistics, budgets, and post-event follow-up. Occasional travel may be required to support on-site event execution
• Maintain CRM records and support reporting related to leads, opportunities, pipeline activity, customer engagement, and return on investment (ROI)
• Assist with sales operations forecasting, pipeline reporting, KPI dashboards, and recurring performance summaries
• Develop, format, and update executive presentations, reports, dashboards, meeting materials, and other sales support documents utilizing Microsoft Excel, PowerPoint, Word, and Microsoft 365 applications
• Partner with Sales Leadership and commercial stakeholders to coordinate, gather information, track action items, and ensure projects remain organized, on schedule, and aligned with business priorities
• Help coordinate meetings, agendas, calendars, deadlines, and other deliverables that support the Commercial organization
• Demonstrate flexibility by responding to changing business priorities, managing ad hoc requests, supporting special projects, and helping resolve operational challenges while maintaining a high standard of accuracy, professionalism, and customer service
• Provide day-to-day Sales Operations support that enhances organizational effectiveness and enables the commercial team to execute efficiently

Skills

Sales operations

CRM systems

Training delivery

Event coordination

Data reporting

User adoption

Education

Bachelor’s degree in business, Marketing, Communications, Project Management

Tools

Microsoft Dynamics

Excel

PowerPoint

Word

Microsoft 365

Job description

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

The Commercial Sales Operations & Enablement Coordinator supports the Americas commercial organization by driving CRM process adoption, delivering engaging training, coordinating regional commercial events, and providing operational support that enables sales success. This role is responsible for planning and hosting live virtual CRM training sessions, maintaining training materials and recorded content, supporting CRM data integrity, and coordinating customer, prospect, and internal events. In addition, this position partners closely with Sales Leadership to support commercial initiatives, reporting, and ad hoc projects that improve organizational effectiveness. The ideal candidate is highly organized, exceptionally detail-oriented, proactive, and thrives in a fast-paced environment where priorities evolve and collaboration is essential.

KEY ACCOUNTABILITIES

• Own the delivery of CRM and commercial process training by planning and hosting live virtual training sessions, onboarding new users, facilitating refresher training, and maintaining a library of recorded training sessions and supporting documentation
• Develop, maintain, and continuously improve training materials, user guides, process documentation, and other sales enablement resources that support consistent adoption of CRM processes and best practices
• Partner with the CRM Administrator to improve CRM processes, promote user adoption, maintain documentation, and identify opportunities to enhance system utilization and operational efficiency
• Coordinate regionally sponsored customer, prospect, and internal events, including guest lists, invitations, registrations, attendance tracking, logistics, budgets, and post-event follow-up. Occasional travel may be required to support on-site event execution
• Maintain CRM records and support reporting related to leads, opportunities, pipeline activity, customer engagement, and return on investment (ROI)
• Assist with sales operations forecasting, pipeline reporting, KPI dashboards, and recurring performance summaries
• Develop, format, and update executive presentations, reports, dashboards, meeting materials, and other sales support documents utilizing Microsoft Excel, PowerPoint, Word, and Microsoft 365 applications
• Partner with Sales Leadership and commercial stakeholders to coordinate, gather information, track action items, and ensure projects remain organized, on schedule, and aligned with business priorities
• Help coordinate meetings, agendas, calendars, deadlines, and other deliverables that support the Commercial organization
• Demonstrate flexibility by responding to changing business priorities, managing ad hoc requests, supporting special projects, and helping resolve operational challenges while maintaining a high standard of accuracy, professionalism, and customer service
• Provide day-to-day Sales Operations support that enhances organizational effectiveness and enables the commercial team to execute efficiently

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Bachelor’s degree in business, Marketing, Communications, Project Management, or a related field preferred
• Minimum of 2 years of experience in Sales Operations, Commercial Support, Sales Enablement, Project Coordination, Training, Marketing Operations, Events, or a related business function
• Experience developing and delivering virtual training sessions, onboarding programs, or user enablement initiatives
• Strong working knowledge of CRM systems, preferably Microsoft Dynamics, with experience supporting user adoption, training, and data integrity
• Advanced proficiency in Microsoft Excel, PowerPoint, Word, and other Microsoft 365 applications
• Proven ability to create polished presentations, training materials, reports, and executive-ready documentation
• Experience supporting forecasting, KPI reporting, lead tracking, pipeline reporting, or ROI analysis is preferred
• Experience coordinating customer events, meetings, webinars, trade shows, or other commercial programs is preferred
• Strong organizational and project coordination skills with exceptional attention to detail
• Excellent written, verbal, and presentation skills with the ability to confidently facilitate virtual and in-person training sessions
• Demonstrated ability to manage multiple priorities, work independently with minimal supervision, and adapt quickly in a fast-paced environment

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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