Global Commercial Operations Associate

CFARER - A DNV Company; Germany (OH); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A global maritime software company seeks a motivated Commercial Operations Associate to support their sales team. This position is ideal for early-career professionals eager to develop in a fast-paced environment. Responsibilities include managing Salesforce CRM data, assisting Key Account Managers, and generating reports. Candidates should hold a Bachelor's degree and have 1–5 years of relevant experience. The role is hybrid with multiple locations, including Oslo, Rotterdam, or Rostock, and is 100% remote-friendly for those outside these cities.

Qualifications

• 1–5 years of experience in sales operations or sales support.
• Hands-on experience with CRM systems.
• Proficiency with presentation tools.

Responsibilities

• Administer the company’s Salesforce CRM system.
• Ensure data quality and assist users with CRM queries.
• Support Key Account Managers with data entry and updates.

Skills

Salesforce CRM experience

Excel skills

Strong written and verbal communication in English

Organized and detail-oriented

Team player

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

Salesforce

PowerPoint

Canva

Job description

Locations: Oslo, Norway | Rotterdam, Netherlands | Rostock, Germany

Reports to: Chief Commercial Officer (CCO)

Role Overview

We are looking for a motivated and detail-oriented Commercial Operations Associate to support our global sales team. This is an excellent opportunity for someone early in their career who is eager to develop commercial skills in a fast‑paced, international maritime software environment. You will play a key supporting role in keeping our sales operations running smoothly – from managing lead data to assisting Key Account Managers and contributing to marketing communications.

Location & Work Flexibility

Oslo, Rotterdam, or Rostock | Remote (Global/Regional) > We believe in working where you are most productive.

Hybrid: If you are located near our hubs in Oslo, Rotterdam, or Rostock, you can enjoy a flexible hybrid setup, balancing office collaboration with home‑office days.

Remote: If you are located outside of these cities, this role is 100% remote-friendly, provided you can align with Central European Time (CET) working hours.

Key Areas of Responsibility

• Serve as a day-to-day administrator of the company’s Salesforce CRM system.
• Ensure data quality, consistency, and completeness across accounts, contacts, and opportunities.
• Assist users with CRM queries and support onboarding of new team members to the system.
• Generate standard reports and dashboards as requested by sales management.
• Maintain and manage the global sales lead process, ensuring leads are accurately recorded, assigned, and followed up on in a timely manner.
• Monitor lead pipeline activity and flag gaps or inconsistencies to sales management.
• Support the continuous improvement of lead handling workflows and processes.

3. Support to Key Account Managers (KAMs)

• Assist Key Account Managers with data entry, data verification, and keeping account records up to date.
• Help prepare client‑facing materials and ensure relevant product and pricing information is accurate.
• Coordinate internally to resolve data discrepancies and ensure KAMs have the information they need.
• Maintain and update the company price book, ensuring alignment with current product and pricing strategy.
• Verify and update client product portfolios in coordination with the relevant account teams.
• Support the production and updating of sales presentations and pitch materials.

Qualifications & Requirements

• Education: Bachelor’s degree in Business, Marketing, or a related field.
• Experience: 1–5 years of experience in sales operations, sales support, or a similar commercial role.
• Systems: Hands‑on experience with CRM systems; Salesforce is a strong advantage.
• Technical Skills: Good Excel skills for reporting and data handling. Proficiency with presentation tools (PowerPoint, Canva, or similar).
• Communication: Strong written and verbal communication skills in English (additional languages are a plus for our international hubs).

What We Look For (The "Soft" Skills)

• Detail‑Oriented: High attention to detail and a strong sense of ownership over your work.
• Organized: A structured and methodical way of working to handle multiple tasks simultaneously.
• Proactive: A "self‑starter" attitude with a willingness to suggest and implement process improvements.
• Tech‑Savvy: Comfortable navigating systems and working with data to find insights.
• Team Player: A service‑minded approach with the ability to collaborate across different time zones and departments.