Global Director- Key Account Management - Retail

DP World; Charlotte (NC); On-site; USD 130,000 - 160,000; Full time

Job summary

A global logistics leader is seeking a Global Director for Key Account Management in Charlotte, NC. This pivotal role emphasizes nurturing key client relationships to drive growth and enhance logistics solutions. Candidates must have a background in logistics or supply chain and a proven track record in global key account management, particularly in retail. Strong negotiation and communication skills are essential, along with the ability to analyze market trends and implement strategic plans. Travel may be required for client meetings and industry events.

Qualifications

• Solid experience in logistics or supply chain management.
• Proven success in key account management within the retail sector.
• Ability to adapt in fast-paced environments.

Responsibilities

• Develop and maintain relationships with key clients.
• Create strategic account plans aligning with client objectives.
• Identify account growth and expansion opportunities.

Skills

Negotiation

Communication

Problem-solving

Analytical abilities

Education

Bachelor’s degree in business, Logistics, Supply Chain Management

MBA or advanced degree

Tools

CRM systems

Logistics software

Excel

Job description

Global Director- Key Account Management - Retail

Charlotte, NC, United States

About Us

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

Job Description

Job Purpose:

The Global Director - Key Account Management - Retail will be responsible for nurturing and growing relationships with our key clients across the globe. This role is pivotal to our organisation's growth strategy, focusing on client retention, expansion, and delivering top-notch logistics solutions. The successful candidate will be an expert in the logistics industry, have a deep understanding of client needs, and possess exceptional relationship-building skills.

Key Accountabilities:

Client Relationship Management:

• Develop and maintain strong relationships with key clients, understanding their business needs and challenges.
• Act as the primary point of contact and advocate for clients within the organization.

Account Growth and Expansion:

• Identify account growth and expansion opportunities, collaborating with internal teams to develop solutions.
• Ensure that clients know all the services and capabilities our company can offer (the toolbox) to meet their evolving logistics requirements and the possibilities of connecting the various capabilities of the toolboxes to offer fit‑for‑purpose solutions

Strategic Planning:

• Create and implement strategic account plans for key clients, aligning their objectives with our logistics solutions.
• Analyze market trends and industry developments to identify opportunities for client engagement.

Client Relationship Management:

• Develop and maintain strong relationships with key clients, understanding their business needs and challenges.
• Act as the primary point of contact and advocate for clients within the organisation.
• Advise capability sales to increase probability of closing opportunities

Qualifications, Skills and Experience:

• Bachelor’s degree in business, Logistics, Supply Chain Management, or a related field. MBA or advanced degree preferred.
• Solid experience in logistics, supply chain management, or a related field.
• Proven track record in global key account management, with demonstrated client retention and growth success in the Retail vertical.
• Strong negotiation, communication, and presentation skills.
• Exceptional problem‑solving and analytical abilities.
• Ability to work in a fast‑paced, dynamic environment and adapt to changing priorities.
• Proficiency in relevant software and tools (e.g., CRM systems, Excel, logistics software).
• Willingness to travel as needed to meet with clients and attend industry events.
• Experience with lean management principles and continuous improvement methodologies is preferred.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.