Sales Operations Director

Netlist; Irvine (CA); On-site; USD 150,000 - 200,000; Full time

Job summary

Netlist, Inc. seeks a Sales Operations Director to lead worldwide sales support, forecasting, and operational excellence. You will coordinate with Regional Sales Managers, manufacturing reps, and engineering to optimize revenue, margins, and customer satisfaction.

This leadership role demands strong people management and strategic program execution. The Director will oversee the Sales Operations Department, drive process improvements, manage budgets, and deliver timely, accurate reporting to

Qualifications

• Advanced knowledge of Microsoft Dynamics 365 CRM preferred.
• Expert knowledge of MS Office Applications, especially Excel.
• Business process owner for sales process from leads to qualification to quoting and booking.
• BS, BA or other related degree required; MBA preferred.
• 10+ years in related sales operations; min 5 years in management.

Responsibilities

• Manage design wins and revenue forecasting for alignment with resource and capacity planning.
• Manage Sales Operations expenses to ensure delivery of internal gross margin goals.
• Collect and present sales forecast/history for internal and external use.
• Support field sales requests and resolve customer issues.
• Manage a team of Inside Sales Associates.
• Implement sales organization-impacting initiatives.
• Allocate technology, support and training resources for the sales org.

Skills

Dynamics 365 CRM

Excel

Sales process ownership

Leadership

Forecasting

Education

BS/BA

MBA

Tools

MS Office

Job description

Sales Operations Director

Reports To: VP Marketing & Sales Ops

Company Overview:

Netlist, Inc. (OTCQB: NLST) is a leading provider of high-performance modular memory subsystems and next-generation storage-class memory solutions. We specialize in cutting-edge technologies that enable innovation in AI, cloud computing, and enterprise infrastructure. Our product portfolio includes DDR4/DDR5 DIMMs, NAND-based SSDs, and advanced interconnect technologies such as CXL and PCIe.

Join our world-class engineering team and be part of shaping the future of memory and storage architecture.

Position Summary:

This dynamic and solutions-oriented leader will have a successful track record of revenue and field sales management with excellent people skills and a tenacity to effectively manage business operations. High visibility position requiring organizational agility to accomplish coordination and support of a worldwide portfolio of customer activities including sales support to both Regional Sales Managers and manufacturing representatives, field application support, product development and manage sales incentive plans.

Will manage the Sales Operations Department to support Field Sales requests and order fulfillment and to prioritize the issues of the Sales Ops team. The Sales Operations Director is also responsible for the collection and presentation of sales forecasts and history for both internal and external use. This critical position requires interaction with Engineering, Field Sales, Manufacturing, Planning, Procurement and Senior Management and will use discretion and judgment to respond to departmental issues.

Key Responsibilities:

• Manage design wins and revenue forecasting for alignment with resource and capacity planning.
• Effectively manage Sales Operations expenses to ensure delivery of internal gross margin goals.
• Responsible for the collection and presentation of sales forecast/history for both internal and external purposes.
• Support field sales requests and resolve customer issues.
• Manage a team of Inside Sales Associates.
• Accountable for the thorough implementation of sales organization-impacting initiatives.
• Responsible for the efficient allocation of technology, support, and training resources impacting the sales organization.
• Accountable for accurate and on-time reporting essential for sales organization effectiveness.
• Prepare and present periodic sales reports to company management to provide information useful in taking key business decisions.
• Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment.
• Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.
• Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assists leadership in understanding process bottlenecks and inconsistencies.
• Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Recommends revisions to existing reports or assists in the development of new reporting tools as needed.
• Partner with the Sales organization to define the support interface for Netlist’s major accounts and strategic customers; specify requirements for internally developed IT systems to manage sales activities, revenue, forecasting, resource planning, and project management.
• Conduct forecast to detect emerging market trends with potential sales opportunities.

Required Qualifications:

• Advance knowledge of Microsoft Dynamics 365 CRM preferred.
• Expert knowledge of MS Office Applications, especially Excel.
• Business process owner for sales process from leads to qualification to quoting and booking.
• BS, BA or other related degree required; MBA preferred.
• 10+ years in related sales operations; min 5 years in management.

Salary Range: $150K - $200/yr