Sales Operations Customer Liaison

Tech Sales Jobs; Plainfield (IN); On-site; USD 50,000 - 62,000; Full time

Job summary

Azenta Inc. is hiring a Sales Operations Customer Liaison in Plainfield, IN. The role focuses on managing the client experience across non-operational activities, coordinating with Sales, Operations, and Billing to ensure seamless service delivery.

You will serve as the main contact for non-operational client requests, drive post-win activities, and contribute to process improvements while supporting billing inquiries and client communications.

Qualifications

• Bachelor’s degree required.
• 3+ years’ experience in a finance, billing, and/or sales operations role.
• Customer support experience required.
• Preferred experience with SFDC (Salesforce) or similar solution.
• Excellent analytical and organizational skills.
• Excellent verbal, written, and presentation skills.
• Attention to detail and proactive in company interests.

Responsibilities

• Ensures effective communication between client and Azenta teams.
• Provides support for non-operational client change requests.
• Initiates post-win contract/purchase order change requests to notify and trigger client action.
• Coordinates post-win activities outside of project management or sales functions.
• Supports internal billing inquiries and liaises with client contacts and internal teams to resolve.
• Monitors client email inquiries and routes to appropriate departments or manages the inquiry with internal teams.
• Manages client deliverables for name/address change requests, PO updates, or client inquiries.
• Provides Sales Operations support for requests outside of quoting and contracts; coordinates with Sales if updated quotes/contracts are needed.
• Pulls billing data to address client inquiries and/or connects with billing teams to provide data.
• Ensures client responses are completed timely and according to quality standards.
• Suggests process improvements for internal and external customers.

Skills

Customer support

Analytical skills

Organizational skills

Verbal and written communication

SFDC (Salesforce) experience

Education

Bachelor’s degree

Tools

SFDC

Job description

Sales Operations Customer Liaison

Location: US - Plainfield, IN

Time Type: Full time

Job Description

Azenta Inc.

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

Sales Operations Customer Liaison

Job Description

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

Azenta Life Sciences is a global leader in the life sciences space with headquarters with offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally.We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

How You’ll Add Value:

The Sales Operations Customer Liaison is responsible for managing the client experience. This role will manage critical aspects of client interaction for activities outside of sales or operations support. This role will create processes and support communication with all core business departments to ensure alignment. This role will support the customer as a main point of contact for non-operational client change requests.

What You’ll Do:

• Ensures effective communication between client and Azenta teams
• Provides support for non-operational client change requests.
• Initiates post-win contract/purchase order change requests to notify and trigger client action
• Coordinates post-win activities which fall outside of project management or sales functions.
• Supports internal billing inquiries and liaises with client contacts and internal teams to resolve
• Monitors client email inquiries and routes to appropriate departments or manages the inquiry with internal teams
• Manages client deliverables for name/address change requests, purchase order updates, or client inquiries supported by internal teams
• Provides Sales Operations support for requests which fall outside of quoting and contracts. Connects with Sales and Sales Operations if updated quotes/contracts are needed for client delivery
• Pulls billing data to address client inquiries and/or connects with billing teams to provide requested data
• Ensures client responses are completed in a timely manner and according to department quality standards
• Provides continual evaluation of processes and procedures. Is responsible for suggesting methods to improve processes and service for both internal and external customers

What You Will Bring:

• Bachelor’s Degree is required
• 3+ years’ experience in a finance, billing, and/or sales operations role
• Customer support experience required
• Preferred experience with SFDC (Salesforce.com) or similar solution
• Excellent analytical and organizational skills
• Excellent verbal, written, and presentation skills
• Attention to detail, accuracy, and proactive relevance to company interests

Your Working Conditions:

• General office setting
• Employee may occasionally work in an area with potentially infectious materials.
• Employee will be responsible for maintaining a clean work environment and enforcing and following Universal Precautions for bloodborne pathogens when working in an area considered to be potentially contaminated

Join us and help enable life‑changing discoveries by keeping critical life science systems running reliably—every day.

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If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at [e-mail] for assistance.

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.

United States Base Compensation: $50,000.00 - $62,000.00

The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs.