Sales Operations Analyst

Azenta Life Sciences; Plainfield (IN); On-site; USD 62,000 - 78,000; Full time

Job summary

Azenta Life Sciences is seeking a Sales Operations Analyst to support the Account Management/Sales team with pricing, proposals, and CRM tasks in a fast-paced setting. You will coordinate with SMEs and internal departments to deliver accurate proposals and timely client communications.

Ideal candidates have 1–3 years in customer service or sales, with CRM experience (ACT, GoldMine, Salesforce). A high school diploma is required; higher degrees are a plus, onsite work in the Plainfield area

Qualifications

• High School diploma or GED; higher degree preferred.
• 1–3 years of customer service or sales experience.
• Experience using CRM systems (ACT, GoldMine, Salesforce).

Responsibilities

• Facilitate communication between sales teams and SMEs.
• Manage daily pricing requests and updates.
• Assist with preparing proposals, client communications, and contracts.
• Complete RFPs and coordinate information across departments.
• Meet with SMEs to ensure proposal objectives are met.
• Maintain client databases and confidentiality agreements.
• Provide timely, high‑quality customer service on multiple projects.
• Ensure proposals meet department quality standards.

Skills

CRM software

Customer service

Sales support

Communication

Multitasking

Education

High School diploma

Associate degree

Bachelor's degree

Tools

ACT

GoldMine

Salesforce

Job description

Job Title

Sales Operations Analyst

Job Description

Azenta Inc.At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.Azenta Life Sciences is a global leader in the life sciences space with headquarters with offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

How You'll Add Value

The Sales Operations Analyst will work closely alongside the Account Management/Sales team and will assist in all support areas of sales. The successful applicant must have the ability to handle multiple tasks in a timely and effective manner and have excellent oral, written and interpersonal communication skills to assist internal and external personnel with inquiries and schedule meetings and appointments as needed.

What You'll Do

• Facilitate communication between sales team and SMEs throughout the Sample and Repository Solutions (SRS) division
• Manage daily pricing requests
• Assist with the preparation of sales proposals, client communications, presentations, and contract values
• Complete RFPs, including creation, coordination of information within SRS, completion, and submission
• Meet with SMEs and internal departments to ensure proposal objectives are met
• Responsible for maintaining client databases including contract management and confidentiality agreements
• Provide quality and efficient customer service to clients through the daily management of multiple client projects
• Ensure accurate proposals are completed in a timely manner according to department quality standards

What You Will Bring

• High School diploma/GED education required; Associate or Bachelor's degree in Science, Project Management or Business is preferred
• Experience in Life Science industry is a plus
• 1-3 years customer service/sales experience
• Experience working in multi-cultural and/or and global environments
• Experience using a CRM program e.g. ACT, Goldmine, Salesforce.com

Your Working Conditions

General office settingEmployee may occasionally work in an area with potentially infectious materialsEmployee will be responsible for maintaining a clean work environment and enforcing and following Universal Precautions for bloodborne pathogens when working in an area considered to be potentially contaminated

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If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at [e-mail] for assistance.

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.

United States Base Compensation: $62,000.00 - $78,000.00

The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs.