Client Coordinator

Azenta Life Sciences; Plainfield (IN); On-site; USD 28,000 - 34,000; Full time

Job summary

Azenta Life Sciences is seeking a Client Coordinator to support the PMO with administrative tasks, reporting, and client communications in a regulated environment. The role involves generating KPI/KQI reports, coordinating service requests, and assisting with kit provisioning and logistics to ensure successful project delivery.

Qualifications include a high school diploma or GED, 2 years in a regulated setting, and strong organizational and communication skills; an associate or bachelor’s degree

Qualifications

• High school diploma or GED is minimal education required.
• Associate or bachelor’s degree in science or related field preferred.
• Minimum of 2 years’ experience in a regulated industry environment.
• Preferred in an FDA and GXP regulated environment.

Responsibilities

• Support PMO team with assigned tasks, including records review and service request management.
• Generate reports such as sample inventory, KPI and KQI reports for the PMO team and external clients.
• Manage queries and proactively seek resolutions to meet client expectations.
• Monitor, coordinate, and resolve issues during project execution, including kit provisioning and logistics.
• Contribute to internal business needs such as SOPs and new processes.
• Oversee user and client access to Azenta Limfinity Sample Management system.
• Collaborate with Project Managers to monitor milestones and ensure project success.

Skills

Organizational skills

Verbal & written communication

Prioritization

Independent work

Education

High school diploma or GED

Associate or bachelor’s degree in science or related field preferred

Tools

Microsoft Office

Job description

Azenta Inc.

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

Job Title

Client Coordinator

Job Description

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

Azenta Life Sciences is a global leader in the life sciences space with headquarters with offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

How You’ll Add Value:

The Client Coordinator within the Project Management Department (PMO) is expected to provide support to the Project Managers and Program Managers in their day-to-day administrative tasks to ensure successful project management services including but not limited to project monitoring, to deliver Azenta Life Sciences solutions to clients, partners, and alliances.

What You’ll Do:

• Support Azenta Life Sciences PMO team with assigned tasks, including records review, Service Request creation and management, and proficient handling of advanced Excel functionalities such as pivot tables and Gantt charts
• Responsible for generating reports such as sample inventory, Key Performance Indicator (KPI) and Key Quality Indicator (KQI) reports for the PMO team and external clients, as per their requirements
• Manage queries and proactively seek resolutions as requested, ensuring timely and accurate responses to meet client expectations
• Monitor, coordinate, and resolve issues encountered during project execution. Project support may include kit provision and logistics, sample management, pathology report redaction and handling, lab services support, training, or support of alliances/partnerships
• Contribute, as required, to internal business needs such as project definitions design and upload, develop and implement SOPs, and new business processes
• Oversee the coordination of user and client access to Azenta Limfinity Sample Management system. ensuring smooth and secure system interactions
• Collaborate closely with Project Managers to diligently monitor critical study milestones, fostering effective project management practices and ensuring project success

What You Will Bring:

• High school diploma or GED equivalent is minimal education required
• Associate or bachelor’s degree in science or related field preferred
• Minimum of 2 years’ experience in a regulated industry environment
• Preferred in an FDA and GXP regulated environment.
• Strong organizational skills and attention to detail
• Good verbal and written communications skills, ability to engage in effective problem-solving conversations
• Demonstrated ability to prioritize work, customers, internal and external demands
• Demonstrate high level of initiative and ability to work independently
• Experience with Microsoft Office (Word, Excel, Outlook, PowerPoint)

Your Working Conditions:

• General office setting
• Employee may occasionally travel, up to 10% of working time
• Employee may occasionally work in an area with potentially infectious materials
• Employee will be responsible for maintaining a clean work environment and enforcing and following Universal Precautions for bloodborne pathogens when working in an area considered to be potentially contaminated

Join us and help enable life‑changing discoveries by keeping critical life science systems running reliably—every day.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at [e-mail] for assistance.

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.

United States Base Compensation: $20.00 - $25.00

The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs.