Sales Operations & Customer Experience Specialist

Ryerson Canada; University Park (IL); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with employer-matching

Tuition reimbursement

Paid vacation, sick, and holidays

Telehealth and Wellness programs

Job summary

Central Steel & Wire, part of the Ryerson Family, is seeking a Sales Operations Specialist to deliver outstanding internal and external customer experiences. You will contribute to speed-to-quote, technology initiatives, and transactional growth.

Responsibilities include building relationships across the US, creating and modifying orders in AS400/SAP, tracking orders, and solving problems to ensure timely delivery. A customer-centric mindset and strong communication are essential.

Qualifications

• Bachelor’s degree preferred, High School Diploma or GED required.
• 1-3 years of prior sales or industry experience.
• Excellent professional written, verbal, and interpersonal communication skills required.
• Ability to multi-task and prioritize in a rapidly changing environment.

Responsibilities

• Build strong relationships with internal Ryerson employees and external vendors across the US.
• Create and modify orders within AS400/SAP.
• Pay close attention to detail and wear multiple hats as needed.
• Keep internal teams informed about order tracking and lead times throughout the sales process.
• Use problem-solving skills to ensure timely delivery of products to customers.

Skills

Customer-centric mindset

Communication skills

Attention to detail

Time management

Education

Bachelor’s degree preferred

Tools

AS400/SAP

Job description

Central Steel & Wire, part of the Ryerson Family, is seeking a Sales Operations Specialist to deliver outstanding internal and external customer experiences. You will contribute to speed-to-quote, technology initiatives, and transactional growth.

Responsibilities include building relationships across the US, creating and modifying orders in AS400/SAP, tracking orders, and solving problems to ensure timely delivery. A customer-centric mindset and strong communication are essential.