Sales Operations Coordinator

Randstad USA

Vernon Hills (IL)

On-site

USD 60,000 - 75,000

Full time

5 days ago

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Job summary

Randstad USA is hiring a Sales Operations Coordinator in Vernon Hills to serve as the primary internal support resource for the Sales team, including RSMs and reps. You will manage the end‑to‑end order lifecycle from quotation through billing and project completion, ensuring exceptional customer service at every step.

The role requires 2+ years in sales support or account management, high school diploma, advanced Excel skills, and experience with SAP/Salesforce.

Qualifications

Experience: Minimum of 2 years supporting sales, customer service, or account management.
Education: High School Diploma or equivalent.
Technical: Proficiency in Microsoft Office with advanced Excel; SAP and Salesforce preferred.
Communication: Excellent verbal and written communication skills.
Core: Strong multitasking, attention to detail, discretion with confidential data, and ability to work overtime on short notice.

Responsibilities

Process quotes for all assigned customers and inquiries.
Coordinate delivery dates, review contracts, and respond to inquiries from customers, Reps, and RSMs.
Maintain knowledge of product availability and updates to the product list.
Process all Purchase and Sales Order forms, acknowledgments, and related documents.
Arrange machine nozzle details and custom specification processes as requested.
Handle transportation documents and booking logistics.
Track order status and keep customers informed; manage billing related steps.
Provide reception call center duties and SAP training as needed.
Assist with other duties as assigned by the Manager.

Skills

Purchase Orders

CUSTOMER ORDERS/SALES

Vendor Management

Working Independently

Organization

Prioritizing

Multi-tasking

Oral Communication

Problem Solving

Written Communication

Microsoft Office

Microsoft Excel

SAP

SalesForce.com

Industrial

Manufacturing

logistics

Customer Relations

sales order forms

Sales Orders

Education

High School

Tools

SAP

SalesForce.com

Job description

Job Title: Sales Operations Coordinator

Reports To: Sales Manager

We are seeking an organized, detail-oriented Sales Operations Coordinator to join our team. In this role, you will serve as the primary internal support resource for an assigned customer group, Regional Sales Managers (RSMs), sales representatives, and cross-functional internal departments.

You will manage the end-to-end sales order lifecycle—from initial quotation and contract review through transportation, billing, and project completion—ensuring exceptional customer service every step of the way.

Qualifications & Requirements

Experience: Minimum of 2 years of experience supporting sales, customer service, or account management. Experience in a machine sales environment is preferred.
Education: High School Diploma or equivalent required.
Technical Skills: Proficiency in Microsoft Office applications with advanced-level Excel skills. Prior experience with SAP and Salesforce is preferred.
Communication: Excellent verbal and written communication skills.
Core Competencies: strong multitasking abilities, attention to detail, discretion with confidential customer data, and the ability to work overtime on short notice as needed.

Physical & Mental Demands

Physical: Standard office physical capabilities including sitting, walking, standing, reaching, light lifting (minimum 10 lbs daily), carrying, and using phone/computer systems.
Mental: strong concentration skills, initiative, adaptability, ability to manage stress in a fast-paced business environment, and sound independent judgment.

salary: $60,000 - $75,000 per year

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

Process quotes for all assigned customers with regarding to inquiry, and request.
Process quotes, coordinate delivery date, review contracts, answer inquiries, communicate with customers, Reps, RSMs, and parent company.
Maintain knowledge of product availability including changes and updates to the product list.
Process all Purchase and Sales Order forms, PO receipt confirmation, contract review, PO, Sales Order, Receiving, etc., for your customers.
Arrange machine nozzle details, confirmation of custom specification process such as service request, items transfer, etc.
Process all transportation related documents such as custom invoice, SI, packing list, AWB, booking transportation, delivery information, etc.
Closing Process – such as billing invoice including down payment, RMAs. Tracking order status and keeping the customer informed.
Keep abreast of order status updates and notify appropriate parties.
Provide reception call center duties.
Develop a clear understanding of SAP through internal and external training.
Other duties as assigned by Manager.

Skills

Purchase Orders
CUSTOMER ORDERS/SALES
Vendor Management
Working Independently
Organization
Prioritizing
Multi-tasking
Oral Communication
Problem Solving
Written Communication
Microsoft Office
Microsoft Excel
SAP
SalesForce.com
Industrial
Manufacturing
logistics
Customer Relations
sales order forms
Sales Orders

Qualifications

Years of experience: 3 years
Experience level: Experienced

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

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