Sales Operations & Contracting Lead (Remote)

Athenahealth India; California; Hybrid; USD 100,000 - 170,000; Full time

Benefits offered by this job

Commuter support

Employee assistance programs

Tuition assistance

Employee resource groups

Collaborative workspaces

Flexible work arrangements

Dogs welcome

Job summary

athenahealth is seeking a Senior Sales Operations Manager to lead a remote team focused on client acquisition, onboarding, and deal operations for the small group segment. You will coordinate with Sales, Customer Success, Onboarding, Finance, Legal, and Continuous Improvement to improve contracting, workflows, and performance.

The role requires West Coast hours, strong leadership, and a track record in high-volume operations. Remote work is supported with a competitive compensation package.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 3–5 years of experience in customer support, operations, or a related operational role.
• Ability to work West Coast hours.
• Experience working in a high-volume shared queue or service environment with turnaround time expectations preferred.
• Prior people management experience required.
• Demonstrated success coaching, developing, and holding a team accountable through change and ambiguity.
• Strong relationship-building skills with the ability to support internal stakeholders with competing priorities.
• Excellent written and verbal communication skills.
• Strong analytical skills with the ability to interpret data, build reports, and turn findings into action.
• Experience working with large data sets and identifying trends, risks, and opportunities.
• Contracting or deal operations experience preferred.

Responsibilities

• Lead, coach, and develop the Sales Operations team, building accountability, shared knowledge, and consistent execution across contracting and deal support.
• Translate business priorities into clear team goals, resource plans, and day-to-day work direction.
• Manage the shared case queue by monitoring volume, assignment, aging, backlog, and turnaround times to ensure timely resolution.
• Partner with Sales, Customer Success, and Onboarding leaders to support client acquisition through retention.
• Oversee proposal, contracting, and order processing activities, including contract updates, amendments, approvals, and order entry.
• Improve workflows by partnering with Finance, Legal, and Continuous Improvement to streamline, scale, and automate related processes.
• Maintain team reporting and operational metrics, using dashboards and data to identify trends, root causes, and improvement opportunities.
• Track performance indicators that measure team health and process effectiveness, and use findings to guide decisions and prioritize work.
• Use AI-enabled tools to help organize queue data, summarize reporting, and surface patterns or exceptions that can improve team productivity and decision-making.
• Other duties as assigned by Executive Director, Sales Operations.

Skills

Leadership

Cross-functional leadership

Data analysis

Communication skills

Remote team management

Process improvement

Education

Bachelor’s degree or equivalent practical experience

Tools

Salesforce CPQ

Excel

Tableau

Power BI

Job description

athenahealth is seeking a Senior Sales Operations Manager to lead a remote team focused on client acquisition, onboarding, and deal operations for the small group segment. You will coordinate with Sales, Customer Success, Onboarding, Finance, Legal, and Continuous Improvement to improve contracting, workflows, and performance.

The role requires West Coast hours, strong leadership, and a track record in high-volume operations. Remote work is supported with a competitive compensation package.