Sales Operations Associate I

Accendra Health; Salt Lake City (UT); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Flexible Spending Accounts

Life insurance

Disability insurance

Parental leave

Job summary

Accendra Health in Salt Lake City, UT, seeks an Intake Specialist to guide patients through new referrals for CGM and diabetic equipment. You’ll navigate medical records retrieval, insurance criteria, prior authorizations, and shipment of initial orders.

The role requires a high school diploma and healthcare or sales experience, with strong MS Office and CRM skills, plus excellent communication. Base pay is $21–$24 per hour with uncapped commissions, depending on experience and location.

Qualifications

• High School diploma or equivalent required.
• Healthcare industry and/or sales experience preferred.
• Proficient in MS Office; CRM familiarity a plus.

Responsibilities

• Reviews all new referrals to Byram Healthcare for CGM, Insulin pumps and related diabetic equipment supplies.
• Verifies demographics, insurance information, and products with patients; reviews cost and coverage as applicable.
• Manages patient files through medical records retrieval, prior authorization submissions, and shipments.
• Ensures patients meet insurance criteria for CGM and insulin pumps; completes benefits verification and eligibility checks.
• Accurately codes products and billing information; documents activities in patient records and onboarding systems.
• Communicates with manufacturer partners on intake and equipment issues; submits patient info to providers.
• Provides outstanding customer service to patients throughout the intake process, as determined by QA scores.

Skills

MS Office

Written communication

Verbal communication

Telephone customer service

Willingness to learn

Education

High School Diploma or equivalent

Tools

Salesforce

inContact

EHR

Payer portals

Job description

Salt Lake City, UT

Full time

REQ_26_70835

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.

POSITION SUMMARY

Handles the intake of all new referrals to Byram Healthcare for diabetic medical equipment and supplies. Navigates new patients through the medical records retrieval process, evaluation of insurance criteria and coverage, health plan authorizations, and shipment of initial orders.

The base salary range is $21 to 24 per hour, with an uncapped commission structure. Please note that this will be dependent on level, years of experience, and geographic location.

ESSENTIAL JOB FUNCTIONS

1. Reviews all new referrals to Byram Healthcare for CGM, Insulin pumps and related diabetic testing and equipment supplies.
2. Verifies relevant demographics, insurance information, and products with patients. Reviews cost and coverage for products with patients as applicable.
3. Manages assigned patients through medical records retrieval requests, prior authorization submissions, and shipments processes.
4. Ensures patients meet all insurance criteria for specific CGM and insulin pumps being ordered. Completes benefits verification and eligibility checks with insurance plan providers.
5. Accurately selects correct product and catalog codes, and billing and insurance information. Charts all calls and notes in the patient’s record, thoroughly documenting performed activities in internal records systems as part of onboarding process.
6. Maintains consistent communication with manufacturer partners on relevant intake and equipment issues. Submits relevant and authorized patient requests and information to provider offices to initiate service.
7. Provides outstanding customer service to patients throughout the new intake process, as determined by QA scores, Salesforce, ERP, Ring Central and other systems.

Qualifications

EDUCATION & EXPERIENCE REQUIRED:

• High School Diploma or equivalent required.
• Healthcare industry and/or sales experience highly preferred.

KNOWLEDGE, SKILLS & ABILITIES:

• Working proficiency in MS Office and ability to learn CRM platforms. Experience with Salesforce, inContact, EHR, and payer portals preferred.
• Excellent communication skills (written and verbal).
• Proven ability to manage duties with significant telephone and computer utilization.
• Great telephone customer service skills.
• Willingness to learn.

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life's stages. We've got you and your family covered with benefits that support your health, finances, and overall wellness.

Our benefits program includes:

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance ProgramPaid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone.

If you're interested in meaningful work with impact, explore our career opportunities — from remote-friendly to hybrid and in-person roles — and join us in our purpose of Bringing Care To Life.