Verifier, Associate

Accendra Health; Anaheim (CA); Vor Ort; USD 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental coverage

Vision coverage

401(k) Plan

Paid time off

Disability insurance

Parental leave

Zusammenfassung

Accendra Health is seeking a Billing Support Associate to verify insurance coverage and manage medical documentation. You will handle inquiries, obtain documentation, and ensure accurate entry in ERP systems while meeting KPIs.

The role requires 1-2 years in customer service and familiarity with medical terminology and insurance codes. A high school diploma is required; remote options are not indicated.

Qualifikationen

• High School Diploma or equivalent required.
• 1-2 years of customer service experience required.
• Relative reimbursement and/or billing and collections experience preferred.

Aufgaben

• Answer questions from customers, clerical staff, insurance companies and physician offices.
• Make outbound calls to obtain appropriate documentation for reimbursement of orders shipped.
• Utilize resources to identify and resolve customer issues or reimbursement discrepancies.
• Ability to verify customer benefits via phone, fax, and web portal.
• Submit authorizations or pre-certification requests to multi-state payers over multiple platforms.
• Communicate effectively and professionally with customers, teammates, healthcare professionals, and sales team.
• Review and approve documentation received by third parties for submission to payors for reimbursement.
• Document activities in ERP system accurately and timely.
• Meet and attain required KPIs.

Kenntnisse

Customer service

Communication

MS Office

Medical terminology

Time management

Ausbildung

High School Diploma or equivalent

Tools

MS Office

Jobbeschreibung

333 Anaheim

Full time

REQ_26_70771

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.

The anticipated salary range for this position is $23/hour

POSITION SUMMARY

The representative is to service the needs of our customers by accurately verifying insurance coverage, performing administrative activities associated with maintenance of medical documentation and medical records. Including but not limited to verifying coverage, benefits, and authorization/referral requirements.

CORE RESPONSIBILITIES

Answer questions from customers, clerical staff, insurance companies and physician offices

Make outbound calls to obtain appropriate documentation for reimbursement of orders shipped

Utilize resources to identify and resolve customer issues or reimbursement discrepancies

Ability to verify customer benefits via phone, fax, and web portal

Ability to submit authorizations or pre-certification request to multi-state payers over multiple platforms.

Communicate effectively and professionally with customers, teammates, healthcare professionals, and sales team

Reviews and approves documentation received by third parties for submission to payors for reimbursement

Effectively document activities in ERP system in an accurate and timely manner

Consistently meet and attain required Key Performance Indicators (KPIs).

EDUCATION & EXPERIENCE

High School Diploma or equivalent required

1-2 years of customer service experience required

Relative reimbursement and/or billing and collections experience preferred

KNOWLEDGE, SKILLS, and ABILITIES

Excellent written and verbal communication skills.

Working knowledge of MS Office and the ability to navigate multiple platforms

Ability to learn Byram products and therapies.

Strong analytical and time management skills.

Familiar with medical terminology and insurances HCPCS/ICD-10 codes

Ability to read, understand and follow oral and written instructions and guidelines.

Ability to triage priorities and meet daily and weekly deadlines

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our benefits program includes:

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone.

If you’re interested in meaningful work with impact, explore our career opportunities — from remote-friendly to hybrid and in-person roles — and join us in our purpose of Bringing Care To Life.