Sales Operations Associate I

Byram Healthcare Centers Inc; Salt Lake City (UT); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401(k) plan

Flexible Spending Accounts

Life insurance

Disability coverage

Assistance program

Job summary

Accendra Health is seeking an intake specialist to manage new referrals for diabetic medical equipment and supplies, guiding patients through records retrieval, eligibility checks, and shipment of initial orders.

The role emphasizes accurate coding, insurance verification, and coordination with manufacturers to ensure timely service while delivering outstanding patient care.

Qualifications

• High School Diploma or equivalent required.
• Healthcare industry and/or sales experience highly preferred.
• Working proficiency in MS Office; ability to learn CRM platforms.

Responsibilities

• Reviews all new referrals for CGM, insulin pumps and related diabetic supplies.
• Verifies demographics, insurance information, and products with patients; discusses cost and coverage.
• Manages patient records via medical records retrieval, prior authorizations, and shipments.

Skills

MS Office

Salesforce

inContact

EHR

payer portals

communication skills

Education

High School Diploma

Tools

Salesforce

inContact

EHR systems

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long‑term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

POSITION SUMMARY

Handles the intake of all new referrals to Byram Healthcare for diabetic medical equipment and supplies. Navigates new patients through the medical records retrieval process, evaluation of insurance criteria and coverage, health plan authorizations, and shipment of initial orders. The base salary range is $21 to 24 per hour, with an uncapped commission structure. Please note that this will be dependent on level, years of experience, and geographic location.

ESSENTIAL JOB FUNCTIONS

1. Reviews all new referrals to Byram Healthcare for CGM, Insulin pumps and related diabetic testing and equipment supplies.
2. Verifies relevant demographics, insurance information, and products with patients. Reviews cost and coverage for products with patients as applicable.
3. Manages assigned patients though medical records retrieval requests, prior authorization submissions, and shipments processes.
4. Ensures patients meet all insurance criteria for specific CGM and insulin pumps being ordered. Completes benefits verification and eligibility checks with insurance plan providers.
5. Accurately selects correct product and catalog codes, and billing and insurance information. Charts all calls and notes in the patient’s record, thoroughly documenting performed activities in internal records systems as part of onboarding process.
6. Maintains consistent communication with manufacturer partners on relevant intake and equipment issues. Submits relevant and authorized patient requests and information to provider offices to initiate service.
7. Provides outstanding customer service to patients throughout the new intake process, as determined by QA scores, Salesforce, ERP, Ring Central and other systems.

QUALIFICATIONS

Education & Experience Required: High School Diploma or equivalent required. Healthcare industry and/or sales experience highly preferred.

KNOWLEDGE, SKILLS & ABILITIES

Working proficiency in MS Office and ability to learn CRM platforms. Experience with Salesforce, inContact, EHR, and payer portals preferred. Excellent communication skills (written and verbal). Proven ability to manage duties with significant telephone and computer utilization. Great telephone customer service skills. Willingness to learn.

TEAMMATE BENEFITS

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short‑and long‑term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well‑being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long‑term care for the patients we serve. With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home‑based care work better for everyone. If you’re interested in meaningful work with impact, explore our career opportunities ─ from remote‑friendly to hybrid and in‑person roles ─ and join us in our purpose of Bringing Care To Life™.