Sales Operations Associate

Firecom Inc; New York, Northern (NY, KY); Hybrid; USD 34,000 - 41,000; Full time

Job summary

Pavion is seeking a Sales Operations Associate in New York, NY to support daily sales activities, respond to customer inquiries, prepare documents, and coordinate meetings and calls.

You will process orders, track logistics, and maintain CRM records while helping with sales forecasting and KPI analysis. The role requires strong communication and Office skills in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1-3 years in a sales support or administrative role preferred.
• Proficiency in CRM software, Microsoft Office, and sales tools.

Responsibilities

• Assist the sales team with daily tasks, including responding to customer inquiries and preparing sales documents.
• Coordinate and schedule meetings, presentations, and sales calls.
• Provide support during the sales process by answering client queries and resolving issues.
• Process and document sales orders; track orders and logistics for timely delivery.
• Generate sales reports and maintain CRM data to support decision making.

Skills

CRM software

Microsoft Office

Sales tools

Communication

Education

High school diploma or equivalent

Bachelor's degree in business/marketing or related field

Tools

CRM software

Microsoft Office Suite

Sales tools

Job description

AFA- New York, NY
New York, NY 10018, USA

Description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting‑edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future‑ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Sales Operations Associate to join our fire business unit.

Primary Responsibilities:

• Assist the sales team with daily tasks, including responding to customer inquiries, preparing sales documents, and managing communication.
• Coordinate and schedule meetings, presentations, and sales calls.
• Provide support during the sales process by answering client queries and resolving issues.
• Order Processing & Documentation:
• Prepare and process sales orders, ensuring that all documentation is accurate and complete.
• Track orders and manage logistics, ensuring timely delivery and customer satisfaction.
• Generate sales reports, track metrics, and update CRM systems with relevant data.
• Customer Service:
• Act as a liaison between the sales team and customers, handling inquiries, and solving product or service‑related issues.
• Maintain relationships with key clients, ensuring consistent communication and problem resolution.
• Assist in preparing sales forecasts and analyze data to support the sales team’s decision‑making process.
• Monitor and analyze key performance indicators (KPIs) to assess sales performance.
• Prepare presentations and reports for sales meetings and team briefings.
• Product Knowledge & Training:
• Develop an in‑depth understanding of the company’s products and services to effectively assist the sales team and customers.
• Train new sales staff on internal tools, processes, and product information.

Basic Qualifications:

• High school diploma or equivalent
• 1-3 years of experience in a sales support or administrative role.
• Proficiency in CRM software, Microsoft Office Suite (Excel, Word, PowerPoint), and sales tools.
• Strong verbal and written communication skills.
• Ability to handle customer complaints and sales‑related issues efficiently.
• Ability to work collaboratively with sales representatives, management, and other departments.
• Accurate in order entry, sales documentation, and reporting.

Preferred Qualifications:

• Bachelor's degree in business, marketing, or related field (preferred but not required).
• Knowledge of Fire Alarm and/or Security Systems will be helpful.

The hourly pay range for this position is $25.00 to $30.00 per hour . The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not to be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.