Sales Operations Associate

Arrow Electronics, Inc.; Milton (GA); Hybrid; USD 40,000 - 48,000; Full time

Job summary

Arrow Electronics, Inc. is seeking a Sales Operations Associate in Alpharetta, GA for hybrid work. The role focuses on day-to-day sales support, customer service for indirect accounts, and close liaison with internal teams and vendors.

The position involves order processing, backlog management, and handling billing inquiries. Requires a 2-year degree with 2–4 years of related experience, and residence in GA/VA/MD/DC area.

Qualifications

• Entry-level typically for those with work experience in the skill area.
• Ability to follow established procedures with supervision.
• Identifies problems using standard procedures and makes sound decisions.

Responsibilities

• Provide day-to-day sales support and customer service for indirect accounts.
• Process orders accurately and verify pricing, specs, and terms.
• Serve as liaison between internal teams, vendors, and customers.
• Manage backlog, billing issues, and vendor invoice discrepancies.

Skills

Customer service

Sales support

Cross-functional collaboration

Problem solving

Education

2-year degree

High school diploma

Tools

Oracle ERP

Job description

Position:

Sales Operations Associate

Job Description:

What You'll Be Doing:

• Responsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales. Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers. Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective.
• Order Processing: processes routine/ smaller customer orders accurately and timely by reviewing PO's for accuracy, freight terms, transportation, pricing, technical specifications, part numbers and any other unique customer requirements. Resolve discrepancies with the customer prior to order entry; enter sales orders into the Arrow ERP system working with shared services teams to resolve any complex issues. Review backlog report throughout to determine how to fulfill orders most effectively while balancing product cost, customer delivery expectations and vendor availability.
• Customers Service and Service Requests: Meets customer service agreements established in SOW. Respond quickly ad professionally to customer requests for information relative to orders and RMA's requests for confirmations/invoices, credit status, expediting or shipping requirements. Documents all customer requests for product returns or maintenance cancellations in an Oracle ERP system. Obtains all related facts and makes the decision to accept or reject based on established guidelines.
• Backlog Management, Billing and Resolution of vendor Invoice Discrepancies and Claims: Maintain control of the open backlog of orders, service requests and RMA's from entry through billing. From ongoing reviews of open orders and SRs/RMAs determine if the vendors have shipped, entitled and or billed the order or return. Research and resolve vendor invoice variances caused by price, quantity, goods/services receipts, freight and tax cde discrepancies.
• May manage customer quotes activities in line with customer specific strategies, quoting processes, and order management.

What We're Looking For:

• Has developed knowledge and skills through formal training or considerable work experience
• Entry level often for those with work experience in the skill area
• Works within established procedures with a moderate degree of supervision
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions
• Typically requires a 2 year degree and 2–4 years of experience or High school graduate with equivalent related experience. May require specific certifications.
• Candidate must reside in GA or VA/MD/DC areas

Work Arrangement:

Hybrid: 2 days in office/3 days work from home

What's In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• And more!

Annual Hiring Range/Hourly Rate:

$28.80 - $35.20

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

US-GA-Alpharetta, Georgia (Sanct)

Time Type:

Full time

Job Category:

Business Support

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) (https://arrowelectronic.navexone.com/content/docview/?docid=516&app=pt&source=unspecified&public=true)

Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.