Sales Operations Associate

Arrow Electronics; McLean (VA); Hybrid; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401k plan

HSA/HRA options

Paid time off

Tuition reimbursement

Growth opportunities

Job summary

Arrow Electronics in Alpharetta, Georgia is seeking a Sales Operations Associate to provide day-to-day sales support and customer service for assigned accounts with a focus on indirect sales. You will coordinate with field sales, engineering, supplier marketing, manufacturing, purchasing and other corporate departments to ensure high service levels and efficient processes.

The role emphasizes proactive problem solving, accurate order processing, and effective handling of quotes, service

Qualifications

• Has developed knowledge and skills through formal training or considerable work experience.
• Entry level often for those with work experience in the skill area.
• Works within established procedures with a moderate degree of supervision.
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.
• Typically requires a 2 year degree and 2–4 years of experience or High school graduate with equivalent related experience. May require specific certifications.

Responsibilities

• Responsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales.
• Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures.
• Serves as a liaison between Arrow’s internal resources, vendor resources and customers.
• Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective.
• May manage customer quotes activities in line with customer specific strategies, quoting processes, and order management.

Education

Two-year degree and 2-4 years experience, may require certifications

Job description

Position

Sales Operations Associate

Job Description

What You’ll Be Doing:

• Responsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales. Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers. Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective.


• Order Processing: processes routine/ smaller customer orders accurately and timely by reviewing PO's for accuracy, freight terms, transportation, pricing, technical specifications, part numbers and any other unique customer requirements. Resolve discrepancies with the customer prior to order entry; enter sales orders into the Arrow ERP system working with shared services teams to resolve any complex issues. Review backlog report throughout to determine how to fulfill orders most effectively while balancing product cost, customer delivery expectations and vendor availability.


• Customers Service and Service Requests: Meets customer service agreements established in SOW. Respond quickly ad professionally to customer requests for information relative to orders and RMA's requests for confirmations/invoices, credit status, expediting or shipping requirements. Documents all customer requests for product returns or maintenance cancellations in an Oracle ERP system. Obtains all related facts and makes the decision to accept or reject based on established guidelines.


• Backlog Management, Billing and Resolution of vendor Invoice Discrepancies and Claims: Maintain control of the open backlog of orders, service requests and RMA's from entry through billing. From ongoing reviews of open orders and SRs/RMAs determine if the vendors have shipped, entitled and or billed the order or return. Research and resolve vendor invoice variances caused by price, quantity, goods/services receipts, freight and tax cde discrepancies.


• May manage customer quotes activities in line with customer specific strategies, quoting processes, and order management.

What We’re Looking For

• Has developed knowledge and skills through formal training or considerable work experience


• Entry level often for those with work experience in the skill area


• Works within established procedures with a moderate degree of supervision


• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions


• Typically requires a 2 year degree and 2–4 years of experience or High school graduate with equivalent related experience. May require specific certifications.


• Candidate must reside in GA or VA/MD/DC areas

Work Arrangement

Hybrid: 2 days in office/3 days work from home

What’s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• Medical, Dental, Vision Insurance


• 401k, With Matching Contributions


• Short-Term/Long-Term Disability Insurance


• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options


• Paid Time Off (including sick, holiday, vacation, etc.)


• Tuition Reimbursement


• Growth Opportunities


• And more!

Annual Hiring Range/Hourly Rate

$28.80 - $35.20

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location

US-GA-Alpharetta, Georgia (Sanct)

Time Type

Full time

Job Category

Business Support

EEO Statement

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies

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