Sales Operations Associate

SPR; Cleveland (OH); On-site; USD 45,000 - 55,000; Full time

Job summary

SPR is seeking a Sales Operations Associate in Cleveland, OH to support the regional sales team and optimize field operations. You will leverage Salesforce to manage accounts, contacts, POs, and quotas, ensuring data accuracy and timely updates.

Responsibilities include coordinating with Quality and Accounting, supporting order processing and patient data entry, and assisting with shipments and field inventory.

Qualifications

• Prefer bachelor’s Degree or equivalent.
• Strong verbal and written communication skills.
• Ability to keep work organized, self-prioritize, and be a team player.
• Ability to meet deadlines internally and externally.

Responsibilities

• Supports regionally assigned Sales Team members to ensure their success in the field.
• Maximizes use of CRM (Salesforce.com) for sales operations and related records.
• Ensures information in Salesforce is accurate and timely.
• Liaisons between Sales Team and other SPR departments (Quality, Accounting).
• May support Sales Team and Collections with PO receipts and invoicing requests.
• Supports Sales Patient Data Entry and patient procedural/baseline data.

Skills

Problem solving

Verbal and written communication

Time management

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Office

Job description

Description

The Sales Operations Associate’s primary responsibility will be to provide support to the Sales Team (Area Sales Manager, Regional Sales Managers, Field Clinical Specialist) with direction from department management to enhance efficiencies for the sales operations.

Job Type

Full-time

Primary Responsibilities

• Supports regionally assigned Sales Team members to ensure their success in the field.
• Maximizes use of CRM (Salesforce.com) for sales operations Sales Team accounts, contacts, purchase orders, quotas, simple business plans, etc.
• Ensures the information in salesforce is accurate and on time.
• Acts as a liaison between the Sales Team and other departments within SPR such as:
• Works with Quality to ensure cases (complaints/returns) are submitted in a timely manner and with all required information.
• Works with Accounting to approve of the sales team accounts, Purchase orders, and sales orders.
• May support Sales Team and Collections with Purchase Order receipts and invoicing requests.
• Supports Sales Patient Data Entry
• Works with patient support on patient procedural and baseline data.
• Supports Product shipments going into the field, to patients, and to Customers.
• Manages Sales Team Trunk Stock (The product the field has in their Possession)
• Supplies Field with Product from Headquarters or Third-Party Shippers.
• Supports management of Cleveland Inventory
• Ships replacements product directly to patients
• Coordinates with Sales Reps and Inside Sales after trade shows, Campaigns, and/or Cadaver Labs to assist with follow up for existing Leads/Contacts
• Supports continued education with Sales Team members on CRM functionality following Sales Training
• Leads weekly meetings with assigned Regional Sales Managers to review data and trends.
• Performs other related duties as assigned.

Requirements

• Prefer bachelor’s Degree or equivalent
• The ability to problem solve.
• Strong verbal and written communication skills, including the ability to present findings in a clear, concise manner.
• Ability to keep your work organize, self-prioritize, and is a team player.
• Ability to meet deadlines internally and externally.

Beneficial Skills and Experience

• Experience working inside CRMs (specifically Salesforce.com)
• Proficient with Microsoft Apps.
• Ability to work efficiently and creatively in a regulated industry.

WORKING CONDITIONS

• Ability to get the job done in a fast-paced environment.
• Office with small warehouse.
• Ability to lift up to 25 lbs.
• Ability to pull pallets up to 30 - 40 lbs.
• May travel but it will be very minimal, and when necessary, can usually be planned in advance.

Salary Description

$50,000