Sales Operations Analyst

FastSpring; United States; Remote; USD 110,000 - 140,000; Full time

Job summary

An established industry player is seeking a passionate Sales Operations Analyst to join their dynamic team. This exciting role involves managing Salesforce and various go-to-market technologies, driving process improvements, and collaborating with cross-functional teams to enhance operational efficiency. The company fosters a collaborative and innovative environment, making it an ideal place for individuals eager to make a significant impact. If you're ready to contribute to a forward-thinking organization that values growth and inclusivity, this opportunity is perfect for you. Join a team where your skills will shine and your contributions will be recognized!

Qualifications

• 3+ years of Salesforce administration experience in SaaS.
• Salesforce Certified Administrator credentials are required.

Responsibilities

• Manage Salesforce processes, configuration, and integration.
• Drive process improvements and maintain data integrity.

Skills

Salesforce Administration

Critical Thinking

Process Improvement

Education

Salesforce Certified Administrator

Advanced Administrator Certification

Tools

Salesforce

ZoomInfo

Outreach

Gong

LeanData

Job description

FastSpring is the world’s leading ecommerce platform for software and SaaS companies. At FastSpring we are on a mission to democratize the software space by partnering with growing software companies to strategically enhance the selling of their products and compete on the global stage. Our product hosts over 10 million transactions per year, powering sales growth for more than 3,500 companies in over 200 countries, using every major currency.

We are an Inc. 5000 honoree, noted as one of America's fastest growing companies, with recognition of numerous additional workplace awards. Backed by AKKR, we are already profitable and have an engaged culture with remote staff globally and offices in Santa Barbara, Amsterdam, Belfast, and Halifax.

We are committed to building an inclusive work environment and invest in our employees by promoting growth and development across every level. As a team, we are business professionals who are globally-minded, customer-focused, and driven to innovate.

The Opportunity

FastSpring's Sales Revenue Operations team is seeking a talented individual to join us as a Sales Operations Analyst. As a crucial component of our go-to-market function, our team is committed to driving exceptional revenue growth by delivering best-in-class solutions across the entire GTM engine. Reporting to the Director, Sales Operations, this position is part of our Sales organization and works with individuals who are part of driving revenue operations within our Marketing and Customer teams.

We are a group of highly motivated and skilled professionals who are passionate about delivering top-notch solutions while keeping a fun, collaborative, and casual atmosphere. If you're searching for a role where you can be passionate about what you do and work on a cross-functional team of outstanding people, you may want to consider FastSpring!

Responsibilities:

• Manage Salesforce, salesforce processes, configuration, workflows and integration to our GTM tech stack.
• Manage and maintain technology across the go-to-market tech stack, including Salesforce, Outreach, ZoomInfo, Gong, LeanData, and other best-in-class solutions.
• Drive process improvements and manage day-to-day functions of Salesforce, including workflows, reporting, data integrity, troubleshooting, and maintenance.
• Provide Salesforce administration setup and training for new users.
• Assist the broader Revenue Operations team in understanding process bottlenecks and inconsistencies in order to implement and refine go-to-market processes.
• Create and maintain documentation related to go-to-market processes, workflows, and best practices.
• Engage and work with operations teams and lines of business to more effectively achieve data needs and analysis results.
• Implement and apply data hygiene processes to regularly improve the quality and accuracy of records in all systems, and develop new processes to acquire net new prospects for go-to-market teams.
• Drive adoption of new processes and tools across go-to-market teams.
• Partner with broader Revenue Operations functions to understand, implement, and train teams on new features/functionality of tools in go-to-market tech stack.
• Manage multiple concurrent projects and initiate/drive projects to completion with minimal guidance.

Qualifications:

• 3+ years of administering Salesforce in fast paced SaaS organizations
• Salesforce Certified Administrator credentials required, Advanced Administrator certification preferred
• Experience administering other best-in-class technologies including ZoomInfo, Outreach, LeanData, Gong (or comparable tools)
• Experience working cross functionally with all stakeholders using Salesforce, including Marketing, Sales, Customer Operations, etc
• Strong critical thinking skills to identify inefficiencies and create improvements

Consistent with FastSpring's values and applicable law, we provide the following information to promote pay transparency and equity. The base pay range below represents a good faith estimate of the low and high end base pay range for the listed position. This role may be eligible for the corporate bonus plan (or, if a sales role, a commission plan as defined in the sales incentive plan document). In addition, FastSpring provides a variety of benefits to employees.

$110,000 — $140,000 USD

About the Company

FastSpring is the trusted ecommerce partner for companies that sell software around the world. With FastSpring’s full-service ecommerce solution, you can sell more, compete big, and stay lean. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Amsterdam, Belfast, and Halifax. For more information, please visit https://www.fastspring.com.

FastSpring is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with FastSpring without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.