Sales & Operations Advisor in Training

DriveTime; Lowell (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(K) plan

Tuition reimbursement

Paid time off

Wellness program

Job summary

DriveTime in Lowell, North Carolina is seeking a Customer Sales Guide to support dealership operations and customer experience. You'll greet customers, assist with paperwork, and collaborate closely with sales and operations teams.

Preferred candidates will have experience in sales or hospitality, a valid driver's license, and a positive attitude. DriveTime offers comprehensive healthcare, growth opportunities, and a supportive work environment, making it a great place to work.

Qualifications

• 1 – 3 years of experience in a hospitality, sales or retail environment.
• Valid driver's license and acceptable driving record.
• Ability to pass drug test and background check.

Responsibilities

• Greet customers professionally and create a positive dealership experience.
• Assist Sales & Operations Advisors with the purchasing process.
• Handle paperwork like title documents and loan paperwork.

Skills

Customer service

Sales

Communication

Team collaboration

Education

High School Diploma or GED

Associates or Bachelor's degree preferred

Job description

What’s Under the Hood

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

You can find DriveTime’s tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us!

That’s Nice, But What’s the Job?

Key Responsibilities

Customer Experience & Sales Support

• Greet customers in a friendly, professional manner and create a positive dealership experience.
• Assist Sales & Operations Advisors during purchasing process including presenting vehicle features, pricing, financing basics, and dealership services to confidently assist customers.
• Follow up with internet leads, phone inquiries, and showroom guests to nurture relationships and maintain engagement.
• Schedule appointments and maintain consistent communication with prospective customers through phone calls, text and email using the expected nurture strategy.
• Support the sales team with test drives, vehicle presentations, and customer follow‑up activities.

Dealership Operations Support

• Assist with processing paperwork including down payments, title documents, trade information, and loan paperwork.
• Support daily dealership operations by helping where needed across departments.
• Maintain vehicle inventory presentation and showroom organization.
• Help maintain operational flow, organization, and accountability throughout the dealership.
• Utilize internal technical systems to support dealership operations and ensure a seamless end‑to‑end customer journey.

Team Collaboration

• Work closely with the sales and management teams to support and achieve dealership goals.
• Be cross‑trained in multiple dealership functions to provide operational flexibility while completing assigned tasks.
• Contribute to a positive, energetic, and team‑oriented workplace culture.
• Adapt quickly to changing priorities and business needs.

Qualifications

• High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience.
• 1 – 3 years related work experience. Minimum of 1 year of experience in hospitality, sales and/or retail with a fast‑paced, customer‑facing environment.
• Ability to progress through a multi‑phase, learning certification of Level 1 and 2 assuming increasing responsibility for sales and operations.
• Positive attitude with a willingness to learn and grow.
• Valid driver’s license and acceptable driving record for the previous 3 years.
• Must be at least 18 years of age.
• Ability to pass a drug test and a background check.

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top‑tier healthcare coverage.
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long‑term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self‑guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!

• Consistent Work Schedule. We are strong believers in work/life balance. We’re closed on Sundays to give our employees valued time with family and friends.
• Teamwork, Makes the Dream Work.Be part of a winning team and get winning bonus share, sales contests, and other perks to recognize a job well done.
• World Class Training and Development.Starting as a Customer Sales Guide, you can quickly certify on higher levels and prepare for the next role with our manager training programs.

• Paid Time Off.Not just lip service: we work hard, to play hard! Paid time off includes (for all full‑time roles) wellness days, holidays, and good ole’ fashioned YOU time! For our Part‑timers, don’t fear you get some time too…vacation time is available - the more you work, the more you earn!

Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high‑energy environment!