Sales Operations Administrator

Renew Cannabis Co.; California, Northern (MO, KY); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Paid Company Holidays

Paid Time Off

Employee Assistance Program

Life Coach

Job summary

Renew Cannabis Co. in North Hollywood, CA is hiring a Sales Operations Administrator to be the operational engine behind the sales team, handling ERP orders, resolving customer inquiries, and keeping sales projects on track. This full-time, on-site role supports the Sales Operations team and interacts with dispensary customers and internal teams.

No cannabis industry experience is required as training is provided; benefits include Medical, Dental, Vision, Life Insurance after 60 days, and more.

Qualifications

• High school diploma required.
• Excellent written and verbal communication.
• Customer service mindset with internal/external trust.
• Fast responsiveness and follow-ups.
• Willingness to learn and level up.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office and Google Suite; ERP/Asana a plus.

Responsibilities

• Review and process sales orders in ERP with accuracy.
• Communicate order details with dispensary customers and internal teams.
• Manage special requests, order modifications, and exceptions.
• Process invoice changes, price adjustments, cancellations and returns.
• Support delivery drivers with issues during deliveries.
• Maintain and update sales databases to ensure data integrity.
• Provide responsive, customer-first support and professional interactions.
• Assist with larger projects to improve processes and reporting.

Skills

Communication

Customer service mindset

Responsiveness

Growth mindset

Organization

Self-starter

Punctuality

Solution-focused

Education

High School Diploma

Tools

Microsoft Office

Google Suite

ERP systems

Asana

Job description

Application Deadline: 21 October 2026

Department: Sales

Employment Type: Full Time

Location: North Hollywood, CA

Reporting To: Director of Sales Operations

Compensation: $24.00 / hour

Description

• Pay: $24/hour
• Type: Full-time, Monday–Friday
• Location: North Hollywood, CA (On-Site)
• Benefits: Medical, Dental, Vision, Life Insurance after 60 days

We're hiring a full-time Sales Operations Administrator to be the operational engine behind our sales team — processing orders in our ERP system, resolving customer inquiries before they become issues, and keeping sales projects on track. Located in North Hollywood, convenient to Burbank, Van Nuys, Glendale, and the greater San Fernando Valley. No cannabis industry experience required — we provide training.

What You'll Do

• Review and process sales orders in the ERP system, ensuring accuracy before and after fulfillment
• Communicate order details, updates, and changes directly with dispensary customers and internal teams
• Manage special requests, order modifications, and exceptions, including sales rep requests and unique transportation needs
• Process timely invoice changes, price adjustments, cancellations, returns, and pushed orders as needed
• Support delivery drivers with issues that come up during deliveries
• Maintain and update sales databases and records, ensuring data integrity
• Deliver responsive, customer-first support and maintain a professional, positive presence in every interaction
• Assist the Sales Operations team with larger projects that improve processes, reporting, and cross-functional efficiency
• Adapt to changing priorities and take on ad hoc tasks as needed, full-time Monday through Friday
• Uphold professionalism, confidentiality, and a positive, team-oriented attitude

What You'll Bring

• High school diploma required
• Exceptional written and verbal communication skills
• A customer service mindset — you view every interaction as a chance to build trust internally and externally
• Responsiveness: you act fast, anticipate needs, and follow up relentlessly
• Growth mindset: you love to learn, iterate, and level up
• Impeccable organization, attention to detail, and ability to juggle multiple priorities
• Proficiency in Microsoft Office and Google Suite; experience with ERP systems and/or Asana is a big plus
• Self-starter energy — you’re great working alone or with a team
• Dependable, punctual, and able to adapt
• Passionate, enthusiastic, and solution-focused

Also relevant if you have experience as: Sales Administrator, Sales Coordinator, Sales Support Specialist, Sales Support Coordinator, Order Processing Coordinator, Order Management Specialist, Customer Service Administrator, or Sales Administrative Assistant.

What We Bring

Medical/Dental/Vision Insurance Paid Company Holidays

Paid Time Off Employee Assistance Program

Complimentary Life Coach